Venkata was very helpful in answering my queries regarding my iPhone15. He knew what to do and explained the processes to me in simple language Andrew
Company replied
Location
Switch location42 Queensway, SG1 1EE Stevenage, GB
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See what reviewers are saying
I have been with Vodafone for 25 years. Always been extremely happy with service. Particularly knowing I can call in and ask for advice anytime. Was served by Glenn today who was very helpful, exp... See more
Company replied
Glenn was really helpful and explained everything so clearly. He was cheerful, pleasant to talk to yet professional. I would recommend Vodafone stevenage to anyone buying a new phone.
Company replied
I had an issue with my Esim not transferring to my new iphone. I am 28 years old and this was a massive issue because the internet is a necessity. I tried going to Vodafone online but they were no hel... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Stevenage
Written by the company
Contact info
42 Queensway, SG1 1EE, Stevenage, United Kingdom
4.9
Excellent
292 reviews
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One of the worst broadband service providers
One of the Worst Broadband Services
I had one of the worst experiences with Vodafone while purchasing their broadband service. Initially, they offered a huge discount in the form of gift cards, which seemed appealing, but I later realized the issues hidden behind their service.
After installation, I found that the WiFi range was insufficient for my home. I contacted Vodafone customer service, requesting a solution either to fix the issue or send me a WiFi booster (one or two, depending on the need). Instead of resolving the problem, they insisted I upgrade my contract to a more expensive plan to get a booster. All I asked for was a WiFi extender, not free broadband for life!
The situation worsened when a customer advisor promised to call me back on December 26, 2024, to arrange a return. Not only did she fail to keep her promise, but she was also extremely unprofessional during the call. I could hear a house party in the background, with kids crying and noise throughout. If you can’t fulfill a promise, don’t mislead customers it adds unnecessary stress. Why couldn’t Vodafone use the voucher credit they offered as part of the promotion to send a WiFi extender or their so-called booster? It’s frustrating that they push customers to upgrade their contracts instead of using the existing credit to address basic service issues. This would have been a fair and logical solution, considering I only needed a simple device to fix the poor WiFi range not a costly new plan.”
My biggest concern was the cooling-off period. If I didn’t return the equipment on time, I would have been stuck in their contract. Thankfully, I contacted Vodafone again around 5:30 PM (UK time) and spoke to a representative named Bumba. He was professional, helpful, and explained everything clearly. I truly appreciated his assistance and told him I’d leave a review to highlight the issues and commend his support.
Now, Vodafone has sent me an email stating that I need to pay for a full month’s service, even though I only used it for six days and canceled well within the cooling-off period. According to the Consumer Rights Act, this charge seems completely unjustified.
26 December 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Anoop
We're sorry to hear how you've been left feeling after this recent experience. Please message us with any unresolved concerns via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone and we'll get things looked into.
Thanks, Vodafone Social Media Team
Anil provided great service and helped…
Anil provided great service and helped me get a great deal
20 December 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hey Luke, It's awesome to see Anil was able to find you such a good deal ☺️ All the best, The Vodafone Social Media Team
I was in stevenage branch of Vodafone…
I was in stevenage branch of Vodafone for upgrading for a new phone. GERTRUDE was so helpful, kind and patient again. She helped me before with the same traits.
We really appreciate your help Gertrude.
You are a star.
19 December 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Sakine,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Anil was very helpful
Anil was very helpful. He showed me a better plan than he one I had intended to buy and was kind, polite and very helpful
17 December 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Damani. Thank you for your review for Anil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
My experience was very relaxed
My experience was very relaxed. Anil is a very good member of the Vodafone team. He explained the issues that I was having with my bill. I am satisfied with the explanations and that this will sort the problem.
17 December 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Hayden. Thank you for your review for Anil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Stevenage
Hi Trevor,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Seamless customer experience from Gertrude…
Iam glad for the service that Gertrude gave me what an amazing incredible customer service keep it up
7 December 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Owen. Thank you for your review. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely star for Vodafone
Absolutely star for Vodafone, lovely service by Gertrude….Highly recommended
25 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Josmi , thanks for your lovely feedback for Gertrude.
All the best, The Vodafone Social Media Team
Great service from Anil
Great service from Anil , helpful and professional
18 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Maninderpal,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Ross served us brilliantly
Ross served us. He was extremely professional and knowledgeable. He has brilliant calm demena too. We went ages with him a d he was just brilliant
10 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hello, Graham,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant service from Anil
Brilliant service from Anil , helped me to get iPhone 16 & I pad 😃
8 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hey, Nikhil.
Thanks for letting us know what an amazing job did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Moved to Vodafone
I came in to see what Vodafone can offer as my contract with EE runs out at the end of the month and I found it refreshing to see that Vodafone has employees that care about the service they provide.
Anil, based at Vodafone Stevenage, is one of the employees I would reccomend to have as an advisor when you evaluateyour choices. 10/10 for me
8 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hey Dan,
Thanks for letting us know what an amazing job Anil at our Stevenage Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
great service by Anil
great service by Anil , guided me to by iPad with him and also a Tech transfer ..
7 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hey Anca,
Thanks for letting us know what an amazing job Anil did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Liana made it a good experience and.easy
5 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Terry,
Thanks for the great feedback for Liana, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Anil
Anil
Very polite and friendly
Helpful with any questions asked
Brilliant service
1 November 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hello, Liz,
It's always our aim to provide a helpful service, so it's great to hear that Anil delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing customer service
Gertrude who served me went above and beyond! Amazing service!!
28 October 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Seen quickly and great staff
Ross was an absolute gem. Very knowledgable, seemed very honest in his suggestions and was an all-round pleasure to deal with.
Thank you very much, Ross!
23 October 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Jasmine. Thank you for your review for Ross. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Gertrude!!
Gertrude knew I was on my lunch and helped me speak to the correct department. She knew she wasn’t going to make a sale but was nonetheless extremely helpful and kind.
17 October 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Yasmin,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic customer service
Fantastic customer service. Very happy how he welcomed me.
Big Thank you to Ross
22 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Declan, thank you for the 5 star review and the feedback about the team's fantastic customer service.
Thanks,
The Vodafone Social Media Team
Ross was very helpful
22 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Thanks for your lovely feedback for Ross. It's always great seeing our team made such a positive impression on you.
All the best, The Vodafone Social Media team
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