Venkata was very helpful in answering my queries regarding my iPhone15. He knew what to do and explained the processes to me in simple language Andrew
Company replied
Location
Switch location42 Queensway, SG1 1EE Stevenage, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been with Vodafone for 25 years. Always been extremely happy with service. Particularly knowing I can call in and ask for advice anytime. Was served by Glenn today who was very helpful, exp... See more
Company replied
Glenn was really helpful and explained everything so clearly. He was cheerful, pleasant to talk to yet professional. I would recommend Vodafone stevenage to anyone buying a new phone.
Company replied
I had an issue with my Esim not transferring to my new iphone. I am 28 years old and this was a massive issue because the internet is a necessity. I tried going to Vodafone online but they were no hel... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Stevenage
Written by the company
Contact info
42 Queensway, SG1 1EE, Stevenage, United Kingdom
4.9
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Gertrude!!
Gertrude knew I was on my lunch and helped me speak to the correct department. She knew she wasn’t going to make a sale but was nonetheless extremely helpful and kind.
17 October 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Yasmin,
It's great to hear your feedback, thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fantastic customer service
Fantastic customer service. Very happy how he welcomed me.
Big Thank you to Ross
22 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Declan, thank you for the 5 star review and the feedback about the team's fantastic customer service.
Thanks,
The Vodafone Social Media Team
Ross was very helpful
22 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Thanks for your lovely feedback for Ross. It's always great seeing our team made such a positive impression on you.
All the best, The Vodafone Social Media team
An excellent customer service from…
An excellent customer service from Gertrude during a few times visiting the branch. She went over and beyond my expectation to sort out my previous issues I had with third party sold me packages, she tried her best to recover my number and eventually managed to offer me a great package suitable to my needs. She's definitely am asset to the company and a gem 💎
Highly recommend her and she'll be my only person to go anytime I'm back in town.
16 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hello,
Thanks for writing a review and recommendation. It's wonderful that you received a great experience with Gertrude, it's certainly what we like to hear!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
really helpful customer service from anil
really helpful customer service from
anil in store today, quick and easy upgrade.
5 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Jack,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the helpful customer service from Anil.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Upgrade query
We spoke with Luana today to see about upgrading. She was very helpful and informative and saved us money, so we took out Broadband too. Would def recommend people to speak with her.
3 September 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Sharon,
We’re glad to hear you found the best options for you when visiting Luana in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Stevenage
Hi Terry.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Reply from Vodafone UK - Stevenage
Hi Catalin.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the great service Anil provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Glenn was very helpful
Glenn was very helpful, solved a problem in 10 mins that I spent 2 days trying to fix over the phone.
28 August 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Amy,
Thank you for your review and great feedback for Glenn.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fab service by Joao @stevenage
Fab service by Joao @stevenage. Very helpful and patient
25 August 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Gertrude was helpful and sorted my wife…
Gertrude was helpful and sorted my wife and I out.
12 August 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Visarion,
Thank you for your review and feedback
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Stevenage
Hi Natalia,
Thank you for your review and feedback for Gertrude.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very help and good knowledge
Very help and good knowledge. Was able to answer all questions. Very efficient. Lady who helped was Gertrude
5 July 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Pam,
Thanks for the great feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I went into store to top up my…
I went into store to top up my granddaughter phone. I came across Glenn who helped me give my granddaughter a much better option. Then he proceeded to save me a fortune on my home broadband. Fantastic levels of service.
1 July 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Anna. Thank you for your review for Glenn. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gertrude was helpful and explained…
Gertrude was helpful and explained everything clearly with my special needs. Thank you, Gertrude
1 July 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Bob. Thank you for your review for Gertrude. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Glenn was brilliant and fixed my…
Glenn was brilliant and fixed my problem really quickly. Definitely recommend Vodafone Stevenage.
1 July 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Richard. Thank you for your review for Glenn. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing experience
Ross was extremely friendly helpful, and made my transition to Vodafone easy
12 June 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Jared,
This is lovely feedback for Ross. Thanks for your kind words and taking your time to share.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Top banter
Gertrude and Ross responded really well to a bit of banter, it's be real good to see more of that energy and chatter in other Vodafone stores
2 June 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi L T,
It's great to hear about your recent experience and feedback for Gertude and Ross. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Gertrude has saved us £50 on our plan
Gertrude has saved us £50 on our plan. Very professional and pleasant sales advisor
27 May 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Mary,
Thanks for this great feedback! We're delighted you had such a positive experience and found a fantastic deal.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Amazing service
Absolutely amazing team member Gertrude went above and beyond to get the issues was having sorted many thanks
26 May 2024
Unprompted review
Reply from Vodafone UK - Stevenage
Hi Trish,
We appreciate your feedback and kind words about Gertrude. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.