Vodafone UK - Stevenage Reviews 

295
TrustScore 5 out of 5

4.9

42 Queensway, SG1 1EE Stevenage, GB


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Rated 5 out of 5 stars

Venkata was very helpful in answering my queries regarding my iPhone15. He knew what to do and explained the processes to me in simple language Andrew

Company replied

Rated 5 out of 5 stars

I have been with Vodafone for 25 years. Always been extremely happy with service. Particularly knowing I can call in and ask for advice anytime. Was served by Glenn today who was very helpful, exp... See more

Company replied

Rated 5 out of 5 stars

Glenn was really helpful and explained everything so clearly. He was cheerful, pleasant to talk to yet professional. I would recommend Vodafone stevenage to anyone buying a new phone.

Company replied

Rated 5 out of 5 stars

I had an issue with my Esim not transferring to my new iphone. I am 28 years old and this was a massive issue because the internet is a necessity. I tried going to Vodafone online but they were no hel... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Stevenage

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 42 Queensway, SG1 1EE, Stevenage, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

295 reviews

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4.9

All reviews

(295)

40,266 reviews in the last 12 months

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Rated 5 out of 5 stars

Gertrude was do very helpful

Gertrude was do very helpful. Made the experience so much more pleasurable and not stressful.

7 June 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Sharon.

We're happy to hear that our agent Gertrude made your experience pleasurable.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude wsd helpful and supported us…

Gertrude wsd helpful and supported us wth the upgrade

27 May 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Dharanish. Thank you for your review for Gertrude. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service by Mayukh. Very pleasant experience. Advised and given discount on my airtime.

22 May 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Joanne,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude was so lovely

Gertrude was so lovely, she helped me with everything I needed. I lost my phone and was in trouble but she has sorted all my problems including saving my data from my lost phone! Much appreciated!

21 May 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Patrik,

Thanks for the lovely review and fantastic support for Gertrude.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude was wonderful today

Gertrude was wonderful today, she transfered all my data from the old device with grace and poised. as an elderly lady I always struggle to type-I spent more than an hour with her, but she didn't complain. She was respective all along

16 May 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Sheila ,
Thanks for the lovely review and fantastic support for Gertrude.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff with good attitude.

Very helpful staff with good attitude.
highly recommend

6 May 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Violeta,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Within an hour and half Gertrude…

Within an hour and half Gertrude brilliantly sold us iPhone 16 with much saving than our old plan, plus she graceful transferred our data on both phones. Such a great lady

8 April 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Shirley,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil

Anil
Very helpful
Thank you

8 April 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil gave me a good advice for a…

Anil gave me a good advice for a travel. Also propose a good deal.

7 April 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Hanna,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil was superb today with all the…

Anil was superb today with all the information for my upgrade great customer service very professional

7 April 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Peter,

Thanks for the lovely review and fantastic support for Anil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil was really helpful

Anil was really helpful. He did his best to fix my problem and reorder the home broadband.

7 April 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Amir,

Thanks for the lovely review and fantastic support for Anil.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ani has provided outstanding customer…

Ani has provided outstanding customer service. He has explained everything very well and answered all my questions very efficiently. Very satisfying customer service.

28 March 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hey Saadia,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil served me today

Anil served me today, excellent customer service very friendly and explained everything very clearly 5 star

28 March 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Lynn,

It's wonderful to hear your thoughts! We truly value your feedback.

Should you need any assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Anil did a great job helping me and my…

Anil did a great job helping me and my father getting data. Also the broadband is nice. He is very professional and I am very happy doing business with him and vodafone.

17 March 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Sobhan,

Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Went into store querying my bill

Went into store querying my bill, met Glenn who resolved my issue and also upgraded me to a better price. Top class, Top lad!!

3 March 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hello Alan,

It's always our aim to provide a helpful service, so it's great to hear that Glenn delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gertrude was an amazing sale advisor as…

Gertrude was an amazing sale advisor as usual. THNAK YOU

18 February 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Bruno,

Thank you for your review for Gertrude. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil fantastic service

Anil fantastic service, very helpful person 👌😄😄1st class

13 February 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Andy,

Thanks for your review for Anil. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Gertrude was helpful and polite during…

Gertrude was helpful and polite during both of my husband and I our trading with Vodafone, Stevenage

1 February 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Yaseen and Lisa at the Vodafone office…

Yaseen and Lisa at the Vodafone office at Lewisham are simply the best. I had my phone stolen yesterday and they made the process of upgrading my phone and retrieving my sim seamless. Simply the best, please make them managers at another branch. They have potential.

31 January 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Ayobami,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anil was fantastic

Anil was fantastic , helped me get big value bundle.

31 January 2025
Unprompted review
Vodafone UK - Stevenage logo

Reply from Vodafone UK - Stevenage

Hi Odn,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

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