Phone email recovery and knew exactly how to help me wish I had come to Matthew instead of Scarborough branch. He was more help than the manager in Scarborough would always come back here to see matth... See more
Company replied
Location
Switch locationUnit 82 , Cleveland Centre, TS1 2JZ Middlesbrough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ewan did a fantastic job in getting my three contracts renewed and didn't raise my bill even with vital extras added that I needed for my holiday in Greece. Top guy top service 👍
Company replied
I came into the store in Middlesbrough today and was helped by Matthew. He was brilliant from start to finish. I’m now saving a considerable amount of money per month on both my home broadband and... See more
Company replied
Luke was exceptional in the store today. He was warm, friendly and polite. He was very helpful and knowledgeable and made our experience in upgrading our phones easy and smooth. It was an absolute ple... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Middlesbrough
Written by the company
Contact info
Unit 82 , Cleveland Centre, TS1 2JZ, Middlesbrough, United Kingdom
4.9
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing experince from katie and sidra
Amazing experince from katie and sidra. They deserve a pay rise. Very good service and will return in the future
4 April 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
HeyEunix
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sidra was extremely helpful in sorting…
Sidra was extremely helpful in sorting out my sim and the new one for my son.
3 April 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Sheena,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Service was great and Sidra was really…
Service was great and Sidra was really helpful
3 April 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Lucian,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sidra.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent experience
Excellent experience , all features explained clearly and simply.
Saved money on both myself and daughter’s phones.
Ewan was amazing x
1 April 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Pasq,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sidra and katie have been super helpful…
Sidra and katie have been super helpful today.In helping me trade in my phone and sort out my issue with my broadband and upgrade me to a new phone by trading in my old phone.I was given a great amount of money for this.To use towards my contract, thank you, girls
1 April 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Stephen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
SIM card issue
I bought two new phone contracts from Curry’s. Unfortunately there was a problem with mine.
The SIM card wouldn’t work.
I had around 4 visits to the Vodafone shop in m’bro and a phone call to Vodafone customer service.
None of which helped to solve the problem.
Then Libby from the M’bro store worked it all out on my last visit.
The SIM card connected to my new phone contract was NOT the SIM card I had been given.
Libby went above and beyond to reassure me that she would resolve the issue by the next day.
She did this despite having to deal with lots of other customers on their month end.
Massive thanks to Libby.
Please pass on my appreciation to her, she knew how important it was that I had my phone ( a member of my immediate family with a serious health issue)
She literally could not have done more.
She is a credit to your company and deserves some recognition.
31 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
Thanks for the lovely review and fantastic support for Libby.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ewan was so great and helpful in…
Ewan was so great and helpful in helping me choose my phone Beautiful personality cheerful made the experience easy and deigho
30 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Rita,
Thanks for the lovely review and fantastic support for Ewan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sidra helped me get a new sim card…
Sidra helped me get a new sim card contract.. I am coming back on Wednesday to take 2 more for my son and husband. Very happy
28 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hi Jamileh ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Sidra —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
The sales advisor named Elizabeth made…
The sales advisor named Elizabeth made life very easy for me and I got a great deal. Will be back again.
28 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Arron,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had sidra the best worker ive ever…
I had sidra the best worker ive ever meet in this shop for 3 years
28 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Ashraf,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sidra helped my uncle who couldn’t…
Sidra helped my uncle who couldn’t communicate very well to find the best package for him. Thank you
28 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Middlesbrough
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great service by Sidra
Great service by Sidra. That was really easy and smooth ☺️
25 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thanks Chloe
Thanks Chloe for a really great service! Very friendly, personable as well as knowledgable about getting me the best offer to meet what i asked for.
20 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Wonderful customer service.
Ewan was amazing from the moment we walked into the store to replace my daughter's phone. He went above and beyond to find the best deal and was so personable. A fantastic experience at Vodaphone. Thank you Ewan. You were fantastic!!
17 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
After breaking the screen and camera on…
After breaking the screen and camera on my current phone, Ewan went above and beyond to help me sort a new phone, offering a positive and extremely helpful service that made me feel totally better after the stress of smashing my phone!
17 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to the Middlesbrough branch…
Went in to the Middlesbrough branch today and walked out with a new phone and a new smart watch. The very friendly and extremely knowledge man that helped me was called Ewan I highly recommended asking for him if you want outstanding service. We are all so going back soon to swap our Internet over and my partners Phone. We all so might get a tablet you never know.
10/10 in experience, friendliness, knowledge and helpfullness
Give that man a raise
15 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Gemma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sidra was able to find me a good…
Sidra was able to find me a good contract and take her time to help me.. she was really friendly with my nephews and sorted out my issue. Great service in here
15 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Jango,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service! The Vodafone staff member was very friendly, patient, and helpful. They explained everything clearly and made the whole experience easy and pleasant.
15 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Unish,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
In one word,, Libby, she was an absolute star, so helpful, and she made sure I wasn't paying for what I didn't need. I felt safe with her, and I am so happy with the service I received.
14 March 2026
Unprompted review
Reply from Vodafone UK - Middlesbrough
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.