Phone email recovery and knew exactly how to help me wish I had come to Matthew instead of Scarborough branch. He was more help than the manager in Scarborough would always come back here to see matth... See more
Company replied
Unit 82 , Cleveland Centre, TS1 2JZ Middlesbrough, GB
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Phone email recovery and knew exactly how to help me wish I had come to Matthew instead of Scarborough branch. He was more help than the manager in Scarborough would always come back here to see matth... See more
Company replied
Ewan did a fantastic job in getting my three contracts renewed and didn't raise my bill even with vital extras added that I needed for my holiday in Greece. Top guy top service 👍
Company replied
I came into the store in Middlesbrough today and was helped by Matthew. He was brilliant from start to finish. I’m now saving a considerable amount of money per month on both my home broadband and... See more
Company replied
Luke was exceptional in the store today. He was warm, friendly and polite. He was very helpful and knowledgeable and made our experience in upgrading our phones easy and smooth. It was an absolute ple... See more
Company replied
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Unit 82 , Cleveland Centre, TS1 2JZ, Middlesbrough, United Kingdom
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Fabulous sales person! Would recommend promotion! Fantastic service
Thank you Ewan

Reply from Vodafone UK - Middlesbrough
Had an amazing experince with sidra and katie today. They helped me get a good deal for a new sim. Will be a returning customer

Reply from Vodafone UK - Middlesbrough
Sidra really helped me، she took her time to help me with my billing issue and my account

Reply from Vodafone UK - Middlesbrough
Ewan and sidra sorted my contract so great and lovely and assisted me with all my needs!

Reply from Vodafone UK - Middlesbrough
Had a great shopping experience with Ewan, very polite, very knowledgeable and patience , nothing was too much bother lovely young man

Reply from Vodafone UK - Middlesbrough
Great doing business with Katie today. Helped us find an amazing and cheap deal. Will definitely return to see her.

Reply from Vodafone UK - Middlesbrough
Katie really was helpful took her time to help me and my wife out.. well done lovely girl

Reply from Vodafone UK - Middlesbrough
Chloe is the best girl I've met in a long time. Nothing was too much trouble for her, she went above and beyond to build me a package that suited my needs and get me an accessible phone. She also helped my wife and son get an amazing deal. She deserves every penny of a pay rise, thank you so much Chloe! We will be coming back to see you!

Reply from Vodafone UK - Middlesbrough
Sidra helped us sort both of our mobile phones out. All of our data and the package went smoothly.

Reply from Vodafone UK - Middlesbrough
Me and my partner have avoided coming into have our phones sorted in years, our kids finally pushed us to upgrade our mobile phones.
We were met with a delightful girl sidra, who thoroughly took her time to break everything down and ensure we have the best set up of our account.
Sidra also set up both our phones and transferred everything, over to our new phones straight away.
This visit had gone, incredibly seamless.
Thank you Sidra

Reply from Vodafone UK - Middlesbrough
very Happy With My New contract Sidra Ewan Thankyou

Reply from Vodafone UK - Middlesbrough
Sidra really took her time to check my contract and reduce my bill. She listened to my issues and solved them for me.
Brilliant young lady

Reply from Vodafone UK - Middlesbrough
Really haopy sorting mine and my partners phones today. Sidra took the time to go over everything

Reply from Vodafone UK - Middlesbrough
Called into Vodafone this morning even tho I'm with 02 and a young lady called Jenna help me reset my phone which I had struggled for days with, a credit to Vodafone for the customer service she provided a very helpful young lady

Reply from Vodafone UK - Middlesbrough
Sidra has made me feel welcomed coming in and doing my upgrade. I was always scared as I'm not technical with phones..
She took time to help me set everything up.
Class las

Reply from Vodafone UK - Middlesbrough
Me and my daughter when into Vodafone to fix a problem with my daughters phone end up coming out with a smile on our faces!
We were served by a lovely woman called Sidra she was extremely helpful and explain everything in great details. That was very easy. Easy to understand. And the humour was just hilarious. We had a good laugh. I end up saving money on my monthly bill also!
Sidra had never worked in the Redcar store before and is fairly new to Vodafone she’s not long finished her training but you would never know it super professional extremely knowledgeable considering she’s only worked at Vodafone for 3 months

Reply from Vodafone UK - Middlesbrough
Really understanding staff even though i know I have communication difficulties. Sidra was attentive to my needs, to solved my issue

Reply from Vodafone UK - Middlesbrough
sidra and katie really helped me today happy

Reply from Vodafone UK - Middlesbrough
Really happy with sidra and katie today for dropping our bills and getting us cash back. Well deserved 5 star 🌟🌟🌟🌟🌟

Reply from Vodafone UK - Middlesbrough
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