I have just been with John at Vodafone Hanley and I must say how impressed I am with his customer service. He went above and beyond with me to ensure that everything I needed doing was done. I had Iss... See more
Company replied
Location
Switch locationUnit 220 / 221 Potteries Shopping Centre, ST1 1PS Hanley, GB
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See what reviewers are saying
From start to finish it was 5 star. As a current Vodafone customer I have become used to the excellent service, but as always it was great. Come into store to change over data and apps from one dev... See more
Company replied
Great staff, the greater was helpful and informed us there would be short wait but ensured we were comfortable. Our rep Jess was really helpful with being pushy. She understood our needs and cate... See more
Company replied
Went into store as contract ended. Bari spent a lot of time explaining options and answering questions. More than happy to continue with Vodafone ... Customer for 18 years. Walked out with new device... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Hanley
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 220 / 221 Potteries Shopping Centre, ST1 1PS, Hanley, United Kingdom
5.0
Excellent
638 reviews
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John made it nice a simple to…
John made it nice a simple to understand, he put my mind at ease
6 July 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hi Graham, thank you so much for your wonderful review and the amazing support you’ve shown for John, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Had an excellent experience with Ryan…
Had an excellent experience with Ryan at the Hanley store in Stoke On Trent. Too lad
4 July 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Jason
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Served by chan moves stuff over really…
Served by chan moves stuff over really happy top lad
3 July 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I took out a new phone and asked…
I took out a new phone and asked everything to be moved over as I had major phone issues, awrved by chan very helpful and professional.
2 July 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Denise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John made the experience so pleasant…
John made the experience so pleasant and easy to understand, he made me feel at ease
2 July 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ryan here helped us alot to get our…
Ryan here helped us alot to get our WiFi sorted 👍
1 July 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Atif,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Jay
Great service from Jay, great advice and very friendly. Helped me navigate the wide variety of Samsung options with ease
30 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Steven
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Paul was extremely patient and…
Paul was extremely patient and persevered until he fixed my issue
29 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Irene,
Thanks for the lovely review and fantastic support for Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by chan really helpful thank you
29 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Freddiee,
Thanks for the lovely review and fantastic support for Chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jalen got me set up with a new SIM…
Jalen got me set up with a new SIM only, so friendly and made me feel so welcome
28 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Jason,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chan was really helpful completing my…
Chan was really helpful completing my transfer
28 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Tibi,
Thanks for the lovely review and fantastic support for Chan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam helped me with 2 sims and had me…
Sam helped me with 2 sims and had me laughing the whole time, thanks for everything
27 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
"Hey Laura,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Sam was great
Sam was a great help when we were sorting out our roaming data plan. Really friendly and helpful
27 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Sophie,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via https://www.trustpilot.com/evaluate/voxi.co.uk
Thanks again,
Vodafone Social Media Team
Excellent service and straight forward
Excellent service and straight forward, thanks for your help Sam
22 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Dave,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Hanley
Hey Joshua,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Second time I’ve been seen by Jess and…
Second time I’ve been seen by Jess and she was great. Really helpful and helped set up my new phone.
21 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
John was so helpful and friendly
John was so helpful and friendly, I was having troubles with my phone and he resolved it for me
22 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey David,
Thanks for the lovely review and fantastic support for John.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
John was so helpful and friendly
John was so helpful and friendly, he helped me resolve my issue without any issues
22 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I am really happy with Adam from…
I am really happy with Adam from Vodafone Stoke on Trent, he went beyond his power to help me purchasing a new phone and he also gave me a great deal too. Thanks, Adam.
20 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Ioana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Jay
Excellent service from Jay, very helpful when helping me choose a new phone
19 June 2026
Unprompted review
Reply from Vodafone UK - Hanley
Hey Alan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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