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Victory Cruise Lines Reviews 

460
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently share how wonderful the personnel are, noting that the crew members consistently go out of their way to provide exceptional service throughout the entire journey. People also express immense satisfaction with the delicious meals, highly talented musical performances, and fascinating ports of call visited along the way. However, some customers also noted that the onboard accommodations felt rather restricted, mentioning specifically that cabins and bathrooms were extremely small and cramped. Others mentioned that specific sightseeing trips could be improved, pointing out that certain tours offered less informative guides or insufficient time at various destinations.

What people talk about most

Staff

People report positive experiences with staff, highlighting that every team member is consistently helpful,... See more

Service

Consumers find service to be positive, highlighting attentive and friendly crew members across the board.... See more

Product

Customers consistently note positive experiences with product, highlighting the fantastic food options and... See more

Quality

Customers report general satisfaction with the overall quality, highlighting the excellent food, drinks, and... See more

Facilities

Clients share ambiguous opinions on facilities, noting that cabins and tiny showers can feel cramped and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole staff was personable. We felt like our dining room waiter, Alden, adopted us. He knew our preferences and prepared the table for us. I left things in the vault. The staff tracked us to o... See more

Rated 5 out of 5 stars

We enjoyed every minute we were on board and on the included and premier excursions. We did find it a little difficult finding what was happening as all was on the cellphone, but we managed. The foo... See more

Rated 5 out of 5 stars

Wonderful cruise!! Loved the smaller size ship and its fantastic crew. Everyone was so friendly and helpful. Food was amazing, well served by Tyron and Sarah, the wine steward. The Victory 1 band... See more

Rated 5 out of 5 stars

Everyone was great. Stateroom attend, waiters, bartenders, and chefs. The on board massage therapist Amrita was awesome. Best massage I’ve had in a long time. The smaller ship with 192 guests was jus... See more


Company details

  1. Cruise Line Company

Written by the company

Victory Cruise Lines invites travelers to explore North America’s most remarkable waterways aboard intimate ships designed for destination-focused discovery. Sailing the Great Lakes, St. Lawrence Seaway, Canadian Maritimes, and East Coast, our all-inclusive experience features a pre-cruise hotel stay, included shore excursions in every port, unlimited beverages, regionally inspired cuisine, and engaging onboard enrichment. Combined with personalized service and access to ports larger ships cannot reach, every voyage offers a deeper connection to the history, culture, and natural beauty of each destination.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

460 reviews

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4.5

All reviews

(460)

433 reviews in the last 12 months

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Rated 5 out of 5 stars

Our 9 day cruise was luxurious

Our 9 day cruise was luxurious on Victory 1! Crew was amazing with their attention to detail and outstanding service. The chef created fresh delicious menus that were unique and creative with a beautiful presentation. The staff serving us in the dining rooms were equally outstanding in their service and attentiveness. Jack and Menino quickly became our favorites and we looked forward to seeing them ever day. Our Cruise Director, Nicole was wonderful with her daily announcements, sense of humor and approachability. Plus, she and her husband Sean and percussionist Jeremy were the nightly live music entertainment! We would definitely book another cruise where she was the Director. Our room stewart Sid was very attentive to our preferences and provided outstanding service.
Our Captain was extremely personable and available for guests to interact with. The shore excursions were well planned with excellent local tour guides. Our Lakelorian, Michael was delightful and humorous with his informative talks and presentations on the Great Lakes history, including locks, ports and industrial facts. He was very social and interacted delightfully with guests. Every detail of our experience was thoughtfully planned out by Victory!

4 August 2026
Rated 4 out of 5 stars

The staff was excellent

The staff was excellent, across the board. Not one person was less than terrific. Some of the shore excursions were over priced but all in really great. We had a wonderful time!

5 August 2026
Rated 5 out of 5 stars

Excellent Adventure ✨

Excellent Adventure ✨
Thank You….
Your crew, staff, and
attention to all passengers made for a memorable sailing.
Continue Success as Victory sails the
Great Lakes 💫

5 August 2026
Rated 5 out of 5 stars

This was my first cruise

This was my first cruise. I didn't want to be on a ship with 5000 strangers. I liked the size of the Victory I. The ship had nice accommodations and the crew provided excellent service. The food was fantastic. My biggest worry was overindulging. The ports of call and available tours were interesting. I even learned about things and places in my own home state that I had never known before.

3 August 2026
Rated 5 out of 5 stars

Too much fun and many memories....

Too much fun and many memories....

Lost luggage in Dallas. It finally made it to Port Colborne. Everyone was so helpful like trip greetors, Westen staff, Lori on ship and more.
Almost didn't go to Niagara but when I knew luggage on way, I went. Too wet, too crowded (like tour boat held 700 passengers), not enough time for zip line (probably 200 in line) and so much mist couldn't see anything. Suggest Niagara Falls on a weekday
Bus Drivers GREAT! Patrick and Rex. Appreciate the same drivers whole trip. Driver for detour to Chicago (because of weather) horrible! Bad driver and didn't speak English well.
Agnelo my steward. Exceptional!
Max dining room Excellent- I was playful at dinner and he was always accommodating. 🙂
Grill dining, not the best. Bread and other choices not the freshest.
Tour instructions for Mackinac not clear. Missed carriage ride (True I didn't go to preview with instructions day before). Others were confused also.
Met Captain when I went to purser to see where I could get a lighter. He gave me one, said to keep it. (Had no idea he was Captain). Found mine and gave it back, so now he said it is saved for emergency for others.
Mary , wife of Marv who is blind, fell off bike on Mackinac. Eric (ship staff on vacation with mom) were right there to help. Doc on board, Lori and everyone helped.
Weather issues disappointing. No sailing to Chicago, no excursion on Chicago river). Staff handled well.

3 August 2026
Rated 5 out of 5 stars

A great cruise with inviting itinerary.

We enjoyed our time aboard Victory II. Although our room, 207, was very noisy, when brought to the attention of the staff they were right on it. The mechanicals under the room will always be there, so it is unfortunate nothing can be done. The issue was resolved in our favor so we mived on. Overall, we were impressed. The ship is super clean and well maintained. The crew is very personable and professional. A special callout to our waiter Edward. A true professional who goes out of his way to please the customer. Thank you Edward.

3 August 2026
Rated 5 out of 5 stars

Remarkable Journey with Caring Employees

All expectations were exceeded on our Victory Cruise of the five Great Lakes. From the attentive and caring staff, to the overabundant amount of delicious food offered, and included excursions with engaging guides... I 100% recommend Victory Cruise Lines. Our trip was wonderful from start to finish. It is a true luxury choice for anyone wanting to see the Great Lakes or anywhere they sail.

3 August 2026
Rated 3 out of 5 stars

The shipboard staff was great except…

The shipboard staff was great except for the Purser office which could not even do simple things. The tour director did not have a lot of information. You need a website that is useful and much more details on excursions. Have an app instead of a website which never stays connected for ships activities. Your laureate was extremely knowledgeable.

3 August 2026
Rated 5 out of 5 stars

The entire staff were delightful

The entire staff were delightful, so friendly and helpful. They all seemed to enjoy their jobs. The entertainment was top notch. Food was delicious with the best servers in the world.

3 August 2026

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