Excellent service for free tile sample delivery for customers who live a distance away. I wish I could have ordered 3 samples of the same tile though, particularly as there are many different pattern... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Goods sadly damaged as noticed by our fitter today but replacements ( which am sure will be QA before despatch) on way due to excellent customer service with Hollie Budgen .She was really helpful. Due... See more
Company replied
Very good quality goods from Vicky Plumbing. My husband said he could just tell the quality as he was fitting it all and would definitely buy from them again. Slight problem with one faulty item, but... See more
Company replied
Good experience for what I ordered, with one exception, you prompted me to order a pop-up waste for the sink unit - but not the tap..... surely the tap is as important as the pop-up waste. Had to rush... See more
Company replied
Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
445K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Victorian Plumbing
Good Mornign Matthew,
Thank you for your trustpilot review.
I am unsure what you are referring to in your review so I have emailed you to discuss this further. I tried to call but the line went to voicemail.
Thank you,
Liam @vp
Straightforward
31 August 2026
Reply from Victorian Plumbing
Hello Patricia,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Damaged shower screen
When unpacking there was damage to the showerscreen I managed to bend the damage back with a cloth and an adjustable spanner I do metal work too (not )quicker than sending it back but still took my time that is not free but had to be today apart from that everything was sound
20 August 2026
Reply from Victorian Plumbing
Good Morning Calum,
Thank you for your trustpilot review.
I can confirm that we resolve any issues with damaged items as swiftly as possible without incurring delays, which is the reason we advise you to report any faults.
I have emailed you today to discuss this further.
Thank you,
Liam @vp
easy and efficient
31 August 2026
Reply from Victorian Plumbing
Hello Craig,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Easy ordering process.
31 August 2026
Reply from Victorian Plumbing
Hello Trevor,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Always a good experience with Victoria…
Always a good experience with Victoria plumbing
31 August 2026
Reply from Victorian Plumbing
Hello Paul,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
No problem ordering tap
31 August 2026
Reply from Victorian Plumbing
Hello Gina,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Dave
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
I am really glad to see you have had a good experience with us.
Kieran @ VP
Simply the best
We use Victorian Plumbing for everything we can. Their prices are the lowest for the best quality stuff. Delivery is always easy and goes off without a hitch. Delivery drivers are never a pain either which is rare these days and although they can be a bit slow getting back to you on email, they have always resolved any queries or issues we've had especially using the live chat which I discovered for the first time today. Joseph Leary was exceptionally speedy and great customer service. and Keith Hunt for our email conversations.
31 August 2026
Unprompted review
Reply from Victorian Plumbing
Hello Marie
Thank you for such a great review.
I am so pleased you were happy with the help provided by Keith & Joseph
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Kieran @VP
Quick and easy
31 August 2026
Reply from Victorian Plumbing
Hello Andrew
Thank you for taking the time to leave such a great review.
I am so pleased you were happy with the experience you have had with Victorian Plumbing.
All feedback is truly appreciated.
Kieran @ VP
So easy to get a free sample of tiles…
So easy to get a free sample of tiles and also came with free delivery which was a bonus!!!
31 August 2026
Reply from Victorian Plumbing
Hello Michael
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
I am really glad to see you have had a good experience with us.
Kieran @ VP
Easy to navigate the site
31 August 2026
Reply from Victorian Plumbing
Hello Graham,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
I recently spoke with Mikege Augustus…
I recently spoke with Mikege Augustus regarding an email I sent about a faulty shower. He was incredibly helpful and went above and beyond by sorting out another outstanding issue I had as well. His service was excellent—attentive, efficient, and very professional!
31 August 2026
Unprompted review
Reply from Victorian Plumbing
Hello Pat,
Thank you for your recent Trustpilot review.
I am really glad to hear that you are pleased with the service provided by Mikege!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
The process was quite straight forward…
The process was quite straight forward and I also obtained some discount at the last moment by applying a code .
31 August 2026
Reply from Victorian Plumbing
Hello Alan,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Accessories a bit pricey
31 August 2026
Reply from Victorian Plumbing
Hello Kevin,
Thank you for your recent Trustpilot review.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
I will pass your comments on to the relevant department as some feedback, as we are always looking for ways to improve our service.
Paige @ VP
easy to use quick
31 August 2026
Reply from Victorian Plumbing
Hello,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Alicia Johnston was extremely helpful…
Alicia Johnston was extremely helpful and even called me to make sure I was happy and explained delivery etc. Thank you, Alicia.
31 August 2026
Unprompted review
Reply from Victorian Plumbing
Hello,
Thank you for your recent Trustpilot review.
I am really glad to hear that you are pleased with the service provided by Alicia!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Quick delivery for what I needed
Quick delivery for what I needed. Had to pay a bit more buying from Victorian but needed the delivery on time.
Shame Trust Pilot can't work out how to write the date correctly in the UK.
31 August 2026
Reply from Victorian Plumbing
Hello Colin,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello William,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Joseph Leary- very helpful and straight…
Joseph Leary- very helpful and straight to the point- great customer service.
31 August 2026
Unprompted review
Reply from Victorian Plumbing
Hello Dominika,
Thank you for your recent Trustpilot review.
I am really glad to hear that you are pleased with the service provided by Joseph!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
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