I placed a large order with Victorian Plumbing worth over £2,000 for my bathroom renovation, and I couldn't be happier with the service. The delivery was super fast, everything was well-packaged, and... See more
Company replied
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Review summary
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Victoria Plumbing provided the tile cleaner I was looking for and charged a standard reasonable fee for the delivery. I have not tried the LTP Grimex tile cleaner on the porcelain floor tiles in our... See more
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Thank goodness for David Fairhurst otherwise it would have been a one star review. I did not receive the item that I had ordered and paid for and it ended up with me having to chase the customer ser... See more
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Excellent from purchasing to delivery. Despatched in a few hours snd delivered the next day. Good shower and purchased a spare with this terrible hard water we have it will definitely be used. We wi... See more
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Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
445K reviews
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Slow customer service but very helpful
We had an issue with a sink that cracked twice. And even though customer service wasn't quick at responding the person that helped me was very helpful and with kind and professional manner.
28 August 2026
Unprompted review
The shower screen we bought was just…prefect
The shower screen we bought was just wright it was easy to fit and looks great 👍
27 August 2026
Very good reply
Very good reply. Acted upon it and ordered item concerned. We were charged a delivery charge of £24.95 as we had to order these items separate to the main delivery whilst waiting for this response. We assume it will be delivered at the same time. Invoice Numbers 4969756 and 4966104.
28 August 2026
Unprompted review
It was easy to make the order
28 August 2026
Received faulty tap which we realised…
Received faulty tap which we realised only after installation by plumber. Diverted valve was gone. Contacted customer service and they responded once and left me in limbo. Emailed again but been ignored. Bought several items for my new bathroom and spend a lot of money. Absolutely awful company.
11 December 2025
Unprompted review
Great customer service
I bought a boiler tap from victorian plumbing. After a few months, the boiler developed a weird fault where it would randomly go into standby, so I reported it to their customer service, all of which were polite and helpful as they dealt with me and their supplier. Declan Brannigan-Sinnott resolved my issue and got me a replacement. This is the first issue with anything I bought from them, but they (and Amy Donaldson,
Thomas Snowdon, James Cosgrove and Morgan Fowler ) passed the customer service test with flying colours.
25 August 2026
Unprompted review
Shocking!
Where to start? 1st I had to chase up a delivery that had been delivered to the store, I was told it can take 72 hours despite a promise of next day delivery. Only when I threatened to complain was the promised delivery carried out.
Now onto the showroom, what sweet hell are they doing? You want to know the price? Best take a smartphone and hope there is signal, why? 'Cos they don't show the price, just a QR code to scan for the price. Why? Make it easy for the customer. A quick visit became one of the 7 tasks of Hercules. Never again will I shop there or suggest anyone to purchase from them.
26 August 2026
Unprompted review
EASY TO ORDER
needed a traditional loo roll holder and found exactly what i needed. Easy to order and pay
28 August 2026
Excellent service
Excellent service, very helpful and everything so easy to understand, highly recommend
28 August 2026
Good customer care
I missed the return window for my item. Oliver Davies was very helpful and gave advice on returning it for store credit instead. Thanks Oliver.
28 August 2026
Unprompted review
Great product range and what we needed
Great product range, easy to navigate the site, and exactly what we needed
28 August 2026
It would be better if you linked bath…
It would be better if you linked bath taps to sink taps of same design, save having to come out of one link to go in to another to find the same product to keep the style and finish the same.
28 August 2026
Sadie sudworth was very helpful
28 August 2026
Unprompted review
A very understanding and helpful…
A very understanding and helpful response to my query.
28 August 2026
Unprompted review
Good Service
I had a complex query that needed dealing with regarding a return. The Victoria Plumbing contact I spoke with, Joseph Leary, was great. He understood that my request wasn't BAU, and resolved the issue quickly.
Thanks Joseph!
28 August 2026
Unprompted review
Sadie Sudworth was really helpful…
Sadie Sudworth was really helpful during our chat. They were able to sort our problem. Thanks again.
28 August 2026
Unprompted review
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