Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a day-of purchase and there was a problem with the ticket transfer that I only realised a couple of hours before doors open. The Viagogo customer service agent that I chatted with was very help... See more
We bought Bruno Mars tickets very last minute, it was Wednesday for his Saturday Wembley performance. The price was amazing, considering it was sold out event. Tickets were delivered online straight a... See more
You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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All went smoothly
All went smoothly. Tickets were valid. Communication was instant
13 June 2026
Unprompted review
Prices were lower than other sites.
Prices were lower than other sites.
Easy to look up tickets pre-purchase.
Tickets were transfered in less than 5 minutes.
11 June 2026
Unprompted review
Got the ticket on time
Got the ticket on time, it was valid. No problems. Highly recommended.
13 June 2026
Unprompted review
I was guided by a third party AI on how…
I was guided by a third party AI on how to purchase tickets on viagogo, and it was a seamless easy process, got the tickets cheaper than original price. Got them same day of concert. Great experience. Bought with confidence.
7 June 2026
Unprompted review
Ticket safely delivered and worked…
Ticket safely delivered and worked fine. Almost sold as double the price of face value, however I was happy and have enjoyed the show.
Thanks
5 June 2026
Unprompted review
Disappointing Experience: Inflated Prices and Poor Customer Support
The price increased significantly during the purchase process, which was very disappointing. As this is a third-party ticket reseller, the experience was stressful because there was no certainty about whether we would actually receive the tickets. I purchased the tickets as a gift and immediately wanted to request a refund before the payment had even been processed from my bank account. However, it was extremely difficult to contact customer service, which only added to the frustration, ans the tickets had not been released from the primary seller. Overall, the lack of transparency, inflated pricing, and poor customer support made this a very negative and stressful experience.
24 March 2026
Unprompted review
Fast and reliable
in the beginning I was a bit afraid of buying a ticket to Bad Bunny's concert 2 hours before the show.
But everything worked perfectly, the communication, the speedness from the site to share the status and to send the tickets.
I really trust the platform now and recommend.
27 May 2026
Unprompted review
Got a last minute bad bunny ticket and…
Got a last minute bad bunny ticket and had a great time. The process on viagogo was super easy and quick. NO complaints at all.
1 June 2026
Unprompted review
Those fees 😵
Really amazing experience purchasing tickets. However, paying nearly 50% of the value of the tickets in fees is outrageous
6 May 2026
Unprompted review
Everything great
27 May 2026
Unprompted review
Customer service is really nice
Seller uploaded wrong pdf and that caused so much of panic till last minute but customer service was really helpful and responded quickly and I got my tickets literally 2 hours before match thanks to customer service.
24 May 2026
Unprompted review
Great Experience!
26 May 2026
Unprompted review
Price and customer service
27 May 2026
Unprompted review
authentic tickets at wonderful prices.
authentic tickets at wonderful prices.. Well done viagogo platform
26 May 2026
Unprompted review
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