viagogo Reviews 

6,234
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and easy process for obtaining tickets, often highlighting the quick delivery and smooth overall user experience. Many appreciate the reliable service that ensures tickets arrive on time, enabling them to attend events that were otherwise sold out or difficult to access. However, some customers also noted concerns regarding pricing, specifically mentioning hidden fees and significant increases during the purchase process, making the final cost higher than initially expected. Additionally, a portion of people experienced issues with their orders, such as receiving incorrect tickets, tickets not arriving as promised, or problems with the transfer of tickets.

What people talk about most

Order

Users describe ambiguous interactions with order fulfillment, with some customers reporting prompt delivery... See more

User experience

Customers had positive experiences with the user experience, describing the process as amazing, smooth, and... See more

Price

Consumers find price to be ambiguous, with many reporting excellent or amazing prices, sometimes even lower... See more

Service

Clients share positive opinions on service, with many reviewers reporting that everything went as expected... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many finding it easy to find and buy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

We bought Bruno Mars tickets very last minute, it was Wednesday for his Saturday Wembley performance. The price was amazing, considering it was sold out event. Tickets were delivered online straight a... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,234)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The support chat agents were amazing

The support chat agents were fast, adequate and effective! I really appreciate the fact that you can so easily connect with a live agent, who will help you even with the slightest concern.
Also, I really like the feature of the app showcasing the view from the different available seats, it is so helpful when choosing and comparing, and honestly, this feature is the reason I bought the tickets from this app eventually.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

All went well

All went well. He took a while to receive the tickets and that left me a bit anxious but all went well in the end. The app kept me update along the process so I would book again whith viagogo no doubt.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Like having a friend take care of you!

It was an easy, uncomplicated process to buy my ticket for the concert. I was impressed with Viagogo personnel who followed up with me personally to make sure I had received my ticket! Thank you!!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything worked out Perfect

Everything worked out Perfect, bought tickets for a limited bad bunny concert, The tickets were directly ready to download. Entering with the ticket was no Problem! Would buy Tickets on viagogo Again!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

great experience

great experience, easy way of purchasing tickets and transaction as well as transferring the tickets went smooth

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Everything worked out well with the tickets. I bought them very close to the event and received them one day before. Process was simple, the only thing I would like is maybe to be more transparent about who is selling the tickets, on the mobile app you cannot see the name of the seller or if it's sold by person or reseller.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

NOT A SERIOUS COMPANY

PLEASE BE INFORMED THIS IS NOT A SERIOUS COMPANY!!! Bought my tickets in February , now is May and tickets still do not arrived. They said it will come 1hour (!!) before concert , which is a joke! They use your money and I am not so sure tickets will come. Have seen really scary comments

23 May 2026
Unprompted review
Rated 4 out of 5 stars

Communication ist good

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you viagogo for the eurovision grand rehearsal ticket

Thank you viagogo for the eurovision tickets. Even thought it was a difficult contest to find tickets (special app for tickets, and in general they tryed to convince everyone not to buy tickets from other sites, but only the official site) Viagogo once again was great. We bought tickets and soon they transfered into the Eurovisin app so we could use them.

16 May 2026
Unprompted review

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