viagogo Reviews 

6,237
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the remarkably quick delivery of their purchased tickets and how wonderfully simple the overall online purchase process is. Many people note that the platform serves as a wonderful alternative for securely obtaining seats to popular sold-out events on short notice. Some reviewers were not happy with unexpected extra costs, pointing out that significant service fees and taxes are sometimes not shown upfront. A few other consumers also felt that receiving incorrect event tickets or experiencing unexpected delivery delays caused a very significant amount of unnecessary stress.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, showing high disagreement among consumers.... See more

User experience

Customers had positive experiences with user_experience, highlighting a smooth and straightforward purchasing... See more

Price

Reviewers highlight ambiguous aspects of price, showing a wide range of differing experiences. On one hand,... See more

Service

Clients share positive opinions on service, noting that everything generally goes well and smoothly.... See more

Website

People report ambiguous experiences with website, showing a wide range of differing opinions. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

We bought Bruno Mars tickets very last minute, it was Wednesday for his Saturday Wembley performance. The price was amazing, considering it was sold out event. Tickets were delivered online straight a... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,237)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got my tickets the next day

I got my tickets the next day. It was in my fifa app. Had no issues entering the match. They checked on me multiple times to make sure everything was received. Excellent experience!

16 June 2026
Unprompted review
Rated 4 out of 5 stars

The ticket selection, payment, ticket access

The ticket selection and payment were very smooth. The price was excellent. The only negative issue was not knowing how my ticket was going to get released. I had never used this app, nor do I buy tickets on-line. Therefore, I had to totally trust an unknown vendor that my money would actually produce a valid ticket. Having to wait 4 hours before game time to get the ticket was rather nerve racking especially since I had to get airline tickets and a hotel for the WC game. I would have liked to have had access to the game ticket before I left home.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience from first time user

As a first-time user, wasn’t exactly sure how the process would end up going, but had an excellent experience! Seamless process of ordering tickets and wonderful, user-friendly interface to search for seats and get a sense of the view. Would use the site and service again!

15 June 2026
Unprompted review
Rated 1 out of 5 stars

I'm having trouble reselling the…

I'm having trouble reselling the ticket; they've also blocked my account and keep saying it will be restored soon. I've been waiting three months. Be careful when using this site. It's better to buy tickets directly from the official reseller!!!

19 June 2026
Unprompted review

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