viagogo Reviews 

6,235
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and easy process for obtaining tickets, often highlighting the quick delivery and smooth overall user experience. Many appreciate the reliable service that ensures tickets arrive on time, enabling them to attend events that were otherwise sold out or difficult to access. However, some customers also noted concerns regarding pricing, specifically mentioning hidden fees and significant increases during the purchase process, making the final cost higher than initially expected. Additionally, a portion of people experienced issues with their orders, such as receiving incorrect tickets, tickets not arriving as promised, or problems with the transfer of tickets.

What people talk about most

Order

Users describe ambiguous interactions with order fulfillment, with some customers reporting prompt delivery... See more

User experience

Customers had positive experiences with the user experience, describing the process as amazing, smooth, and... See more

Price

Consumers find price to be ambiguous, with many reporting excellent or amazing prices, sometimes even lower... See more

Service

Clients share positive opinions on service, with many reviewers reporting that everything went as expected... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with many finding it easy to find and buy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.

Rated 5 out of 5 stars

You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more

Rated 5 out of 5 stars

Was struggling to purchase a ticket for the World cup game, England v Norway. Used Viagogo and tickets were in my app within the hour. And the result topped off a great experience

Rated 5 out of 5 stars

We bought Bruno Mars tickets very last minute, it was Wednesday for his Saturday Wembley performance. The price was amazing, considering it was sold out event. Tickets were delivered online straight a... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(6,235)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

After all, I got the tickets

The bottom line is that I was happy to purchase the tickets I wanted.
The main problem was that I originally received the wrong tickets (i.e., to a wrong event, on the wrong date). After contacting the customer service three times, it was eventually resolved, and I got the correct tickets a day before the concert. So... all ended well.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I had the experience of a lifetime with…

I had the experience of a lifetime with my family, I dreamed of experiencing a world cup game with my family and Viagogo made it a reality, we enjoyed the gratest game, everything perfect Thanks Viagogo, I would give you more stars if I could.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I heard some people had bad experiences…

I heard some people had bad experiences but I guess it depends on the seller not the app, and viagogo has the guarantee that at least you get your money back! Fortunately for me everything went smoothly! I would advise everyone to only choose tickets that you can download instantly so you can have time to complain if something goes wrong, and if it goes right then great!
BTS was wonderful!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I was so sad for loosing the…

I was so sad for loosing the ticketmaster war for BTS tickets, I was loosing hope actually... I already had looked at viagogo for tickets but I was so scared, until I risk it all and went for it, and in the end it turned all great for me!!! It was an easy process, simply and quick, and I was very happy to got it and to have the opportunity to see BTS live!!! In the future I will use viagogo for sure!

27 June 2026
Unprompted review

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