viagogo Reviews 

I booked frontstage tickets for the concert for €200, 7 months in advanced and I got the cheaper tickets for way in the back. I just found out on the day of the concert itself. I tried contacting them. There is no phone number and the conversation on the chat was horrible. The chat got closed like 3 times and every time I had to explain the situation by the beginning. The first person was way friendlier and trying to help me. The fourth person I spoke was defenitly not as helpfull. The first person would do their best to give me the correct tickets and I would recieve a email, the fourth person denied everything and told I got the tickets I asked for 🫤 and wouldn't do anything to change the tickets or give me a refund 2 be able to buy the correct tickets. This is not a reliable ticket service. I will never order tickets with them again.

My friends and I purchased 4 tickets through Viagogo. Unfortunately, the tickets were lost by Viagogo’s shipping carrier, FedEx.

For the past month, we have been in contact with Viagogo’s customer service, but we have been constantly redirected without any real solution. Now, we are being told that they cannot help us and that we have to wait until one hour before the festival to find out whether we will receive our tickets or not.

This is completely unacceptable. We have planned this trip months in advance, booked accommodation and transportation, and spent a significant amount of money. The uncertainty is causing us a great deal of stress.

Could you please look into our case and let us know if there is any way to help us or ensure that we will be able to attend the festival despite the delivery issue?

We would sincerely appreciate any assistance you can provide.

Thank you very much for your time and understanding.

Bought 2 tickets through the app for afronation. Got to the venue, one ticket worked fine the other had already been scanned. Contacted Viagogo, took a while to speak to an actual person. They requested a refund (which I got) but left me with no ticket for the event

It was easy to buy, and the ticket arrived right on time.

We got our tickets fast and without any issues.

Smooth process! Thanks for a great experience!

I bought two tickets. One of them didn't work.

I was happy to find ticket to Charlie Puth concert in Helsinki, days before the event. It was easy to buy, very clear process, friendly website and everything went smoothly. Will check viagogo again when looking for tickets. Highly recommend.

I have both previously sold and bought tickets via vivago, clear instructions and easy to navigate the app. Great experience at London stadium to see Metallica this year 😁

Ticket was very affordable, transferred promptly and I had a great time partying with Harry Styles!

It was easy to buy the tickets. Once I paid, I got the tickets delivered well in time. Viagogo had good options.

Delay in ticket confirmation. I had to do online chat to get tickets

The whole process was smooth and seamless. We loved the location and are very grateful for the opportunity to attend the match!

THE WORST customer service known to man EVER
You will not get any answer ever sorry.

I was nervous as I purchased world cup round 16 a year in advance. Tickets were legitimately transferred through Fifa App from the seller a week before the match and Fifa communications started about the upcoming match. Like all passes, barcode activates once gates open. Our seats were great, even so high up ( which is what we paid for) but exceeded view expectations!

Had the best time and timely customer service by viagogo!

Initially, I had some issues because my ticket hadn't arrived. I contacted the Viagogo team, and they reassured me that everything would be resolved before the match started. They also said that if it wasn't, they would make sure I could enjoy the game. That made me very happy with my decision to buy my ticket through Viagogo.

Fantastic service. Description was accurate and enjoyed my time at the event.

Fantastic experience from start to finish, very nervous the ticket wouldn't work but was perfect. Would absolutely use again. I just wish the fees weren't so high