viagogo Reviews 

8,349
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the purchasing process quick and the user experience to be smooth. Many people appreciate that the allocated tickets were accessible for attending advertised events. However, some customers noted significant issues concerning ticket delivery timing being very late, such as receiving them the day before the event. A small portion of people expressed concern over the high administrative or service fees charged on top of the ticket cost, making the total price feel excessive.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Price

Reviewers highlight ambiguous aspects of price, sharing heavily divided opinions regarding costs and value.... See more

Website

Reviewers share mixed feedback about the website experience, balancing initial anxiety and inflated fees with... See more

Service

People report ambiguous experiences with service, as opinions on reliability vary significantly. While many... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless and straightforward purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(8,349)

1,016 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Corrective experience

Last year we had an awful experience with tickets that were refused, so this year we had worries up till the last moment, but gladly everything was great and the concert was amazing.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy with the service!

Had a problem with the original ticket I bought. The Viagogo team solved this for me right away and provided me a refund. After purchasing a new ticket, it got transferred to my ticketmaster account within minutes after the purchase. Would recommend!

2 July 2026
Unprompted review
Rated 4 out of 5 stars

Great seats and price!

It was great to be able tickets for Harry Styles at Wembley at a good price, however the admin fees were a bit heavy, adding another 50% to ticket price which is a little excessive! After a bit of worry when I read negative reviews and I had concern that my pdf tickets weren't real, (would definitely be worth Viagogo explaining this more as often now the tickets are so digitally secure on Ticketmaster etc it felt wrong to have to print a pdf) everything worked worked out perfectly and we had a great night. Big thanks to the original ticket holder for selling on!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Deal with Great Service

Everything went as smoothly as one could possibly imagine. Booking was easy and straightforward, the price was great, updates on ticket delivery were timely and reassuring, and the e-ticket mailing seamless. Thank you for a perfect experience.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Wasn't so sure but pleasantly surprised!

This was my first time using Viagogo and I was very impressed with my experience! The same exact seats were listed on other sites however they were cheaper here so I took a chance. My tickets were immediately loaded to my ticketmaster account and we did not have any issues at all at the venue. Will definitely use this site from here on out!!!

27 June 2026
Unprompted review
Rated 4 out of 5 stars

Decent price ticket, but I would've liked to receive it earlier

I got my ticket at a decent price, it was easy to book and I liked that I could see a photo of an approximate view from my seat before purchase. My only complaint is that I didn't receive the ticket until a few hours before the concert (I was already on the way there) and was informed I needed to print it off before arriving or I wouldn't be able to enter! Which meant trying to find somewhere to print on a Saturday afternoon in a city I'd never been to before, maps said most places were closed and I wasted quite a bit of time finding somewhere and printing it and missed up to an hour of the support acts. I would've appreciated having it a day earlier, I could've printed it at home before I left.

27 June 2026
Unprompted review

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