viagogo Reviews 

8,349
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 267 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the purchasing process quick and the user experience to be smooth. Many people appreciate that the allocated tickets were accessible for attending advertised events. However, some customers noted significant issues concerning ticket delivery timing being very late, such as receiving them the day before the event. A small portion of people expressed concern over the high administrative or service fees charged on top of the ticket cost, making the total price feel excessive.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Price

Reviewers highlight ambiguous aspects of price, sharing heavily divided opinions regarding costs and value.... See more

Website

Reviewers share mixed feedback about the website experience, balancing initial anxiety and inflated fees with... See more

Service

People report ambiguous experiences with service, as opinions on reliability vary significantly. While many... See more

User experience

Clients share positive opinions on user_experience, highlighting a seamless and straightforward purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

It was easy to see exactly if the place you choose is a good place. It was the first for me to buy tickets for a big show like that, at first I was a little bit afraid to buy , because of many site ar... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(8,349)

1,015 reviews in the last 12 months

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Rated 5 out of 5 stars

BTS concert tickets

I got BTS concert tickets on the day of the concert. The tickets were sent to me within an hour of purchase. The view was great. The only thing I don't like about viagogo is that there are extra fees and taxes, and they're expensive.

6 July 2026
Unprompted review
Rated 4 out of 5 stars

SOAD ticket Milan 2026

I paid €45 more for the SOAD ticket. The booking process was fairly smooth, even though I only received the ticket on the day of the event. Communication from Viagogo wasn’t great, but it was good enough. In the end, everything went smoothly.

6 July 2026
Unprompted review
Rated 4 out of 5 stars

The purchase was really easy on the…

The purchase was really easy on the website, I’m very grateful to be able to have a place for the concert.
The only negative side is the risen of the price which was too much expansive in comparution to the original, but it is not viagogo fault so thank you for your plateform.

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Glad i got tickets

I have to be fully honest, I never would have used any ticket sellers other than Ticketmaster/Axis/o2 but, on this occasion I did and am so overwhelmed how straight forward, speedy and genuine everything was. It was a very last minute decision, on a Thursday evening and we were flying on the Saturday to London. The tickets were instant download and that is exactly what happenned, immediately straight into my ticketmaster account, showing live tickets. We were over the moon as we waited for over 7 years to see BTS and was worth every blood, sweat and loads of tears! Accesd to the concert was flawless and the seats were out of this world , so close to BTS, block 565 seat 263 row 11! Amazing! Would I purchase from Viagogo again, most definately, yes you pay an extra fee ontop of price which could be reduced to be honest but its all worth it!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Mobile ticket quick transfer

I got the mobile ticket transferred right away even though I did not choose instant download. I bought the ticket 2 weeks before the actual concert. Enjoyed it so much!!

7 July 2026
Unprompted review

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