Vets Now - Kirkcaldy Reviews 

My cat loki hurt his back leg pretty bad and they were very informative about progress prices ect, they took so good care of my cat and gave me peace of mind

Vets Now were very keen to establish what our insurance limit was. Thereafter the pound signs in their eyes said it all. £4,300 for a 2 night stay. Once they have your loved one, they have you over a barrel. We are now left questioning whether surgery was clinically necessary. Trading Standards are now involved.

The vet was very good and explained my options perfectly.

However, the cost of seeing a vet there was nearly £300 even before any treatment was carried out.

You're breakdown of costs is interesting but you must know on average how many OOH calls you are going to receive in a year and thus you can breakdown and share the cost of providing that service over between the number of users.

For £300, and the indication that I am paying that price because I might be the only person to need OOH cover, I might reasonably expect that the vets would come out to visit me and not that I would have to take my pet to them.

I was also charged a fee of £85 for a 32ml bottle of Metacam that is available online for about £10 including delivery. I have not included the prescription charge in my comparison as I was already paying for the vet in the OOH cover cost.

We had to visit twice. The team we dealt with on the first visit were great and the person on reception explained all the charges and insurance process very clearly.
The team we dealt with on the second visit were very different. Reception staff were very aloof, messed up the invoicing resulting in us having to pay 3 separate amounts.
I received constant reminders about the outstanding balance but our insurers were chasing Vets Now for info required to process the claim.
Insurers paid out very quickly after receiving the info but I’m still waiting on my refund from Vets Now more than 10 days after insurers paid out. There has been no contact from Vets Now to even say that the claim has been settled by my insurer. I have contacted them twice via web chat to ask what’s happening and I’ve been told the branch will contact me to discuss a refund (if due) and it can take 10 working days after the insurance settlement.
It would have been much simpler and quicker for me to pay the whole amount and claim back from insurer directly.

Quick, efficient and very impressive response

Alex,female vets nurse met us at the door. She showed us into a room took some notes, then checked Lily, & looked at her foot. Her toe nail had been cut to the quick. She applied the silver nitrate, but then took her to the vet, to get help to bandage her paw. Everything was explained,even the price. They were very good with Lily. We were in & out within the hour..I couldn't fault them. Thank you both so much.

My dog was seen very quickly and the vet was very caring and competent

Friendly and effective staff. They provided a very high quality service with plenty of reassurance. I would use the service again without hesitation

Vets now Kirkcaldy were wonderfully helpful and supportive when we visited on 5th November with a very anxious dog.

This vet was absolutely terrible! Scanned my dog and missed a stillborn pup and sent my girl home which caused loss of life to other pups and could have affected my poor girl lucky I knew better than this vet and took.my
Poor girl to a proper vet who advised she needed a c section asap! And managed to save my girls last pup and her, will never be back!!

Friendly, helpful, empathetic and efficient.

After seeing Ashley with Thor we were so happy that she got Thor on to road to recovery putting our mind at ease as he was so poorly 🤒 when we arrived x

Vet was extremely competent. Explained everything clearly. Was brilliant with my dog. They couldn’t access her files, but listened to me carefully, and gave the appropriate treatment.

I phoned about my wee cat Archie,he was immediately taken in and looked over,the lovely vet took amazing care of Archie and us. He was in overnight and the staff kept us updated all the time. Cannot thank all staff enough for saving Archie's life,our whole family thanks you all. Xx

I have no issue with the clinical treatment received but extortionate charge for out of service visit was disgraceful and then having the cheek to charge £25 to fill in the insurance claim form really rubbed salt into the wound.

The vet was excellent with our dog, and explained everything brilliantly.

Lovely understanding and kind vet nurse and vet. Clear description of procedures

My puppy was stung by a wasp in the mouth. The advice Vets Now gave me over the phone was clear and relevant. I took my puppy to the vets and was examined and was given a clean bill of health. As it was an emergency visit it was more expensive than a normal vets appointment but the reassurance that my puppy was going to be fine was worth it.