I am pleasantly surprised by how well the shipping went. The product appears to be of high quality in terms of workmanship, though I am somewhat disappointed with the battery performance. Nevertheless... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Der Shop ist soweit gut aufgebaut und sehr übersichtlich gestaltet. Der Service ist auch sehr hilfsbereit falls es mal Probleme gibt. Der letzte Einkauf gestaltete sich ein wenig kompliziert was die... See more
Company replied
Customer Service ist very helpful and they ship fast as well. Had to replace a device for a second time while still having warranty, and it all went well even though they stopped selling devices from... See more
Company replied
This is a great mini device, very élégant, efficient and easy tu use. I am a big fan of the PAX brand and it's my 5th PAX vapo since I discovered the system. Also the teams are great and helpful whe... See more
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Company details
Written by the company
With most vaporizers having to be imported from the US, VapoShop started out in 2008 as the first online store in Europe to specialize in high quality vaporizers. We're proud to fulfill a leading role in the vaporizer landscape and carry only vaporizers that meet our strict quality standards.
VapoShop - Simply Vaporizers
Written by the company
- Europe's first specialized vaporizer store
- VapoShop started out in 2008 with the mission to provide vaporizer enthusiasts throughout Europe with high quality vaporizers at excellent (and fast!) service. Our product offering, as well as the technology of vaporizers has changed quite a bit since we started, but our goal has remained the same. Your feedback help us improve our service, so please take a minute to leave a review.
- Fast and secure shipping
- Shipping from The Netherlands, which is known as a fast shipping hub, orders to virtually all European countries arrive extremely fast. All products on our website are shipped directly from our own warehouse. Packages are insured and shipped with discreet, plain packaging.
- Authorized reseller
- We are an authorized reseller for all major brands, ensuring you always receive the latest version of a vaporizer, backed by our own warranty as well as that of the manufacturer. Unlike some others in this field, we choose not to carry knock-offs or grey import vaporizers!
- Expert advice
- As great fans and advocates of vaporization, we know our vaporizers and are happy to help you find the vaporizer that best suits your needs, and will gladly answer any questions you have before, during or after your purchase.
Contact info
4.3
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great shop !!!
I placed an order from Germany without any problems. Everything went perfectly. The order, the payment process, the delivery information, everything. I find that extremely trustworthy and good!
For me, it's a great shop!!!
23 September 2025
Reply from VapoShop
Hi L 'O,
Thank you for taking the time to share your experience!
We're very happy to hear everything went smoothly. Your feedback means a lot to us and we look forward to welcoming you back anytime!🔥💨
Kind regards,
Team VapoShop
The product is value for money but the…
The product is value for money but the my address wasn't completely written because of which I got my vape after 2 days of calling UPS back and forth.
15 September 2025
Reply from VapoShop
Dear Shailesh,
Thank you for your review. We're glad you found the product to be good value for money.
We’re sorry to hear about the delivery delay and the inconvenience you experienced with UPS. While your address was correctly provided, it’s unfortunate that the shipment still required multiple calls to resolve. That’s certainly not the smooth experience we aim for.
We’re always here to help with issues like this, so please feel free to reach out to our customer service in the future, we would’ve been glad to assist.
We truly appreciate your order and are here for you if there's anything else you need. 📦🌿
Kind regards,
Team VapoShop
Reply from VapoShop
Dear Gabriel,
Thank you for your kind words! We're so glad to hear your experience was smooth and up to your expectations.
If there’s anything else we can do for you, don’t hesitate to reach out. See you next time! 🌿💨
Kind regards,
Team VapoShop
UPS didn't deliver the package
UPS didn't deliver the package. They didn't even try.
15 September 2025
Reply from VapoShop
Dear Alain,
Thank you for your feedback. We're really sorry to hear about the delivery issue with UPS. While the shipping process is handled by UPS, we completely understand how frustrating it is when things don’t go as planned.
In situations like this, we always recommend reaching out to our customer service team, we're here to help and can often resolve things faster or offer alternatives. Your package has been available at the pickup point since 17 September and can be collected until 24 September. We hope you're able to retrieve it without further trouble.
Pickup details
ATLANTIC MEDICAL SERVICE
30 COLONEL MELVILLE LYNCH RUE DU
ANGLET 64600 FR
Hours
Mon-Fri: 8:30am-5:30pm
Sat, Sun: Closed
We appreciate your understanding and hope to serve you better next time 💚📦
Kind regards,
Team VapoShop
im still waiting
9 September 2025
Reply from VapoShop
Dear Matteo,
Thank you for your feedback, and we're truly sorry for the delay you're experiencing.
We've reviewed your shipment and can confirm that the address provided is complete and accurate. No additional customs clearance information is required at this stage. To help move things forward, we’ll be reaching out directly to UPS to investigate the hold-up and ensure your order is released as soon as possible.
We understand how frustrating this must be, and we want you to know that our customer service team is here to support you every step of the way. If you have any questions or need updates in the meantime, please don’t hesitate to contact us directly.
Thank you for your patience, we’re on it.💪🚚
Kind regards,
Team VapoShop
Reply from VapoShop
Dear J.C.,
Thank you for your review, and we're sorry to hear the delivery didn’t go as expected.
According to the tracking information, UPS was unable to deliver the parcel to your home address and has redirected it to a nearby pickup point for collection. 📦
While delivery issues are unfortunately outside of our control, we understand how frustrating this can be and will reach out to UPS for further clarification.
Pickup Location:
MIJNTAFEL ALPHEN AAN DEN
Raadhuisstraat 138
2406 AJ Alphen aan den Rijn
If you need assistance retrieving the parcel or have any other questions, please don’t hesitate to reach out to our customer service team. We’re here to help and will do our best to ensure a smoother experience moving forward. 🌟
Kind regards,
Team VapoShop
UPS have been useless
UPS have been useless. I have yet to receive the package. They are claiming there is a problem with my delivery address (there is nothing wrong with it).
10 September 2025
Reply from VapoShop
Dear D.J.,
Thank you for your feedback and we're genuinely sorry for the inconvenience you've experienced.
We understand your frustration, especially when the address provided was correct and clearly labeled. Please rest assured that our customer service team is actively working with UPS to resolve the issue. All necessary information has been confirmed, and we've been assured the package will be out for delivery as soon as possible.
We truly appreciate your patience and will continue to monitor the situation until your order arrives safely. If you need anything else in the meantime, we're here to help. 📦🚚
Kind regards,
Team VapoShop
It was disgustingly
It was disgustingly. I didn’t get my order VS121642 and had no any calls or notification - just saw your tracking - out of delivery… shit
6 August 2025
Reply from VapoShop
Dear Vitalii,
Thank you for your feedback regarding order VS121642. We understand how frustrating it can be when a delivery doesn’t go as expected and we’re sorry to hear this experience has caused such dissatisfaction.
To clarify: your order was shipped promptly the day after it was placed and a shipping confirmation, including tracking details, was sent to the email address provided. Additionally, an automated notification was sent when the package was marked “out for delivery.”
UPS made three documented delivery attempts before the parcel was returned to us. These updates were available via the tracking link throughout the process.📦
We received no communication from you during this time, which unfortunately meant we were unable to assist or intervene while the order was still in transit. While we do our best to ensure smooth delivery, it’s also the customer’s responsibility to monitor tracking and reach out if any issues arise.🚚
We’re happy to discuss next steps and explore a resolution. Please contact our support team directly so we can assist further.
Kind regards,
The VapoShop team
Reply from VapoShop
Hi No,
We’re so glad you’re enjoying the product! Your feedback means a lot to us, and we’re here if you ever need assistance or have any questions.
Thanks for choosing us!🌟💨
The VapoShop team
Reply from VapoShop
Hi Sarah,
Thanks so much for your review! We're glad everything went smoothly and you received your order quickly.
We appreciate you taking the time to share your experience and look forward to serving you again! 😊🍀
Best regards,
The VapoShop team
Excellent purchase experience
It has been easy to browse the many possible choices of similar products on the website, then to order at a good price and quickly receive the product at home, in Italy
28 July 2025
Reply from VapoShop
Dear Giuseppe,
Thank you so much for your kind review! We're delighted to hear that browsing our selection was easy and that you found the right product at a great price. It's even better to know that your order arrived quickly and smoothly in Italy!
Your feedback means a lot to us, and we're thrilled we could make your shopping experience a positive one. Enjoy your new product, and we hope to welcome you back again soon! 🇮🇹✨🍃
Best regards,
The VapoShop team
Talking about delivery…
Talking about delivery problems...almost a week and my package is kinda lost and didnt arrive im literally in the country next door
28 July 2025
Reply from VapoShop
Dear Salman,
Thank you for your review, and we're really sorry to hear about the delivery delay. Your order was shipped out on time, but the courier ran into an issue due to a missing house number in the address. Thankfully, our Customer Service team was able to step in and help resolve it with UPS.
The good news is that your package has been available for pickup since yesterday. Please feel free to reach out to our Customer Service team if you need help locating the pickup point or have any further questions. We're here to support you every step of the way!
Thanks again for your patience, and we hope you enjoy your order soon. 📦🙏
Best regards,
The VapoShop team
Good Customer Service
I ordered two Vaporizers but only received one in the mail. They were expensive, worth 400€.
When I reached out to Customer Service they immediately refunded me even though I didn’t have the packing slip anymore, and were very friendly.
Thank you for the good experience!
21 July 2025
Reply from VapoShop
Dear Lillian,
Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying your new vaporizer and that our Customer Service team was able to assist you quickly and kindly.
We understand how frustrating it can be when something goes wrong with an order, especially one as valuable as yours, and we're glad we could make it right without any hassle.
Enjoy your vaporizer, and thanks again for choosing us! 🌿💨
Kind regards,
The Vaposhop team
Not answers
I texted several emails asking for a change of the delivery address, never got an answer back. I'm not currently in the city the package is arriving so I don't know where would I get it.
***
Update
Yes, the reach to me AFTER I posted in Trustpilot, still haven't get my order, UPS doesn't have any way for reaching them AND vaposhop didn't answer anymore. I've send tow more emails with screenshots from UPS and nobody has answer. I don't know where the package is, when will I get it or if Vaposhop is going to fix this.
Also, it seems to me that the only way to get an answer is by giving bad feedback...
25 July 2025
Reply from VapoShop
Hi Jimena,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be not to receive a response when you're trying to change your delivery address.
Our support team did reach out via email with a list of proposed UPS Access Point locations to assist with redirecting your package. If you haven’t seen those emails, we kindly ask you to check your spam or junk folder, as sometimes our messages can be filtered there unintentionally.
Please let us know if none of the access point options work for you, and we’ll do our best to find an alternative solution. We're here to help and want to ensure you receive your package smoothly.
Best regards,
The Vaposhop team
Reply from VapoShop
Hi Alfonso,
Thank you for your kind words! We're really glad to hear everything was perfect and that you're highly satisfied with your experience.
Hope to welcome you back to VapoShop soon!
Best regards,
The VapoShop Team
Reply from VapoShop
Hi Max,
Thanks a lot for your great review! We're really happy to hear everything went smoothly and that you're satisfied with the fast shipping.
Your recommendation means a lot to us—hope to see you again soon at VapoShop!
Best regards,
The VapoShop Team
Stop Smoking! Use DYNAVAP…
DYNAVAP have really great productes for a lifetime!
Unbreakable...
And on Vaposhop there are the best prices for that! ;-)
7 July 2025
Reply from VapoShop
Hi Daniel,
Thanks a lot for your awesome review! We're thrilled to hear you're loving your DynaVap—it's definitely a solid choice for anyone looking to quit smoking. Durable, effective, and built to last!
We’re also glad you found the best deal with us 😉 Thanks for being part of the VapoShop community, and happy vaping!
Best regards,
The VapoShop Team
Good communication throughout shipped…
Good communication throughout shipped on time and delivery was perfect
7 July 2025
Reply from VapoShop
Hi James,
Thanks so much for your kind words! We're really glad to hear that communication, shipping, and delivery all met your expectations. We work hard to provide a smooth and reliable experience, so it's great to know it came through.
Hope you’re enjoying your order, and we’re here if you ever need anything!
Best regards,
The VapoShop Team
Haven’t received anything…
Haven’t received anything, and you’re sending me an email, to let you know how it’s going ?
So Far Slow
Hopefully it will turn up eventually
7 July 2025
Reply from VapoShop
Hi Mark,
Thanks for your feedback, and we're really sorry to hear about the frustration so far. We completely understand how disappointing it is when you're left wondering where your order is.
Just to clarify, your order was placed on the evening of July 6th and shipped out first thing the next morning (July 7th at 10:00 AM). According to the tracking info, UPS attempted delivery on the 8th and, without success, so they redirected the parcel to a nearby pickup point for your convenience.
Your order is now ready for collection at the following location:
FOODLOVERS SPARTAAN, 408 Jan van Galenstraat, Amsterdam, 1061AZ.
We sent an email on the 8th with the delivery update, but it's possible it got overlooked or ended up in spam—sorry if that caused confusion!
If you need help collecting the parcel or have any other concerns, our support team is just a message away and happy to assist. We really appreciate your patience and hope your experience turns around from here.
Warm regards,
The VapoShop Team
Reply from VapoShop
We appreciate your feedback, but to clarify: while an order was placed, no payment was ever received on our end, and we have not been contacted about this issue prior to your public review.
If you believe this is in error, we urge you to reach out to our customer support team so we can investigate and assist you properly. We're committed to resolving genuine concerns, but we can only do so if we're given the opportunity.🍃
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