Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
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✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
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Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
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Reply from United Utilities
Hi Sam, I'm sorry to see your one-star review. If possible, please can you reach out via social media so we can look into what has happened? Thanks, Beth
Great customer service
I’ve been with United Utilities since 2018, and recently I’ve moved to a new building. I’ve contacted United Utilities to set up a new account, but unfortunately they don’t supply water to new buildings. Customer Service were very helpful and explained that my property is a NAV (New Appointment and Variations) site, therefore I should contact ESP, because they’re the ones who supply water for new buildings in the area, which I haven’t a clue about it. I would definitely recommend United Utilities
16 September 2026
Reply from United Utilities
We appreciate you sharing your experience with us, particularly your positive feedback about our customer service team. We understand that navigating water supply for new properties can be confusing, and we are glad our team could clarify the situation regarding NAV sites and ESP. Alex
5/5 Stars
5/5 Stars - Fantastic service and communication!I recently had to contact United Utilities and was thoroughly impressed by their customer service. The communication was excellent from start to finish. The team was polite, professional, and resolved my issue quickly. It is rare to get such efficient service these days. Highly recommend!
16 September 2026
Reply from United Utilities
Thank you for taking the time to share your positive experience. We are delighted to hear that our team provided excellent communication and resolved your issue quickly and efficiently. Your kind words are truly appreciated. Alex
Very polite and knowledgable guys
Very polite and knowledgable guys. Put us at ease straight away and explained in plain English how we could resolve our situation. Chris & Phil are an asset to UU
22 September 2026
Reply from United Utilities
Hi Grahame, thank you for taking the time to leave a review, we really appreciate it. Alex
Reply from United Utilities
Thank you for taking the time to share your 5* review with us. Have a good evening, Adam
Reply from United Utilities
Thank you for taking the time to share your 5* review with us Susan. Have a good evening, Adam
Spoke to Pippa G and Erin J over no…
Spoke to Pippa G and Erin J over no water and couldn't of asked for better service even rang me back when I got cut off, keep up the good work and thanks so much rich
23 September 2026
Unprompted review
Reply from United Utilities
Hello Jamie, thank you for your wonderful feedback! We're pleased to hear that our team provided such excellent service, especially when you were without water. It's great to know they were able to assist you effectively. I will make sure your comments are passed onto the team. Have a good evening, Adam
Positive Result
Letter in May to inform us we were using twice as much water for two people,
From June to September checks on leaks which included new water meter, possible leaks within the home and civil work outside the property which ended in what would seem a positive result, culminating in a reduced monthly water bill.
All the people we dealt with proved helpful.
16 September 2026
Reply from United Utilities
Hello Rex, thank you for sharing your positive experience! We're really pleased to hear that our team was able to help you identify and resolve the water usage issue, leading to a reduced bill. It's great to know that everyone you interacted with was helpful throughout the process. Let us know if you need anything else in the meantime. Take care, Adam
Excellent and helpful service!I am…
Excellent and helpful service!I am writing this review to share my great experience with United Utilities. The [customer service / staff / engineer] was absolutely brilliant. They were incredibly polite, helpful, and took the time to listen to my issue.Everything was sorted out [quickly / efficiently] and they made the whole process completely stress-free. It is rare to get such high-quality service these days, and I really appreciate the team's hard work. Thank you so much for the fantastic support!
23 September 2026
Unprompted review
Reply from United Utilities
Hello Faruk, it's wonderful to hear about your positive experience with us! We're pleased that our team was able to provide such helpful and efficient service, making the process stress-free for you. Thank you for sharing your kind words and let us know if you need anything else in the meantime. Take care, Adam
Reply from United Utilities
Thank you for taking the time to share your 5* review with us Phyllis. Have a good evening, Adam
Problem Solved
Telephone answer promptly and problem solved by a polite, competent and friendly member of staff
16 September 2026
Reply from United Utilities
Hi Barbara, thanks for taking the time to leave a review! We're delighted you received such positive service and that everything was sorted quickly and efficiently. Thanks again, Beth
Reply from United Utilities
Thank you for your 5-star review8 Dave, and we really appreciate it. Have a good day, Adam
Thank you. So helpful!
Thank you, United Utilities. I spoke to two different departments and both ladies were absolutely lovely. They couldn't have helped me more. You have trained them so well.......and made me feel a real human being in this horrendously dehumanised world. Thank you all, so much. Rosemary
23 September 2026
Reply from United Utilities
Thanks so much for your lovely review Rosemary. We're delighted to hear the advisors you spoke with were so helpful and supportive. It's wonderful to know they made you feel valued and took the time to provide the help you needed. Take care, Beth
Just asked for statement etc for period…
Just asked for statement etc for period time, no problem, sorted in a few minutes, thought it might take longer
23 September 2026
Reply from United Utilities
We're happy to hear that we could assist you quickly with your statement request. We appreciate your positive feedback! Alex
Great service great staff no messing just easy move…
Great service no messing just easy move over very efficient and helpful worker
23 September 2026
Reply from United Utilities
We're so happy to hear that our efficient and helpful team made your experience easy! Thank you for your kind words. Alex
Very helpful man talked me through the…
Very helpful man talked me through the process of moving out.
23 September 2026
Unprompted review
Reply from United Utilities
Hello, thanks for taking the time to leave a review. We're glad the advisor was able to guide you through the process and get everything sorted for you. Take care, Beth
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
Superb mate 👍👍👍👍👍👍
23 September 2026
Reply from United Utilities
Thank you for your 5-star review and we really appreciate it. Have a good day, Adam
Im not working and we are struggling…
Im not working and we are struggling with our bills, missed my payments but when I have phoned to tell you about my situation, your staff have always been so polite, helpful and so kind, always send me links to help me out, keep up the good work
23 September 2026
Reply from United Utilities
Hi Janet, thank you for your kind words. We know worrying about bills can be stressful, so it's lovely to hear our team have treated you with kindness and helped you explore the support available. Beth
Reply from United Utilities
Thank you for your 5-star review Ian, and we really appreciate it. Have a good day, Adam
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