Had a really nice chap called Mikey. To sort out on going issues regarding my water 15th September...He also came to sort it afew month's back.. Customer account technician department..United ut... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to contact United utilities as I am moving home. Unfortunately the next home is not ready yet, but they were the only utility company able to put my account on standby until I am in the new hous... See more
Company replied
I want to share some well-deserved praise for the customer service agent who handled my call on 11 September 2026 at around Approximate Time 04:06 PM. I called regarding a billing query. He was incred... See more
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✅ Perfect — here’s Option 1 ready‑to‑use, clean & complete — just add your supplier’s name if you like! ⭐⭐⭐⭐⭐ ⭐ Rating: 5/5 Stars Service: Water Utility “I’ve been with this water com... See more
Company replied
Company details
About United Utilities
Written by the company
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Contact info
Lingley Mere Business Park, WA5 3LP, Warrington, United Kingdom
- 0345 672 2888
- www.unitedutilities.com
4.7
Excellent
8K reviews
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Im not working and we are struggling…
Im not working and we are struggling with our bills, missed my payments but when I have phoned to tell you about my situation, your staff have always been so polite, helpful and so kind, always send me links to help me out, keep up the good work
23 September 2026
Reply from United Utilities
Hi Janet, thank you for your kind words. We know worrying about bills can be stressful, so it's lovely to hear our team have treated you with kindness and helped you explore the support available. Beth
Reply from United Utilities
Thank you for your 5-star review Ian, and we really appreciate it. Have a good day, Adam
Very helpful lovely man
The caller was absolutely lovely and made me feel so at ease. I can’t remember his name exactly but it was a lovely man! Thank you ❤️👏🏽
23 September 2026
Reply from United Utilities
Hello Ellie, thank you for taking the time to share your recent experience with us and what a great review. I will check to see who the customer advisor was, and make sure your comments are passed on. Let us know if you need anything else in the meantime. Thanks, Adam
I called the customer service line to account cancellation
I called the customer service line to cancel my standing order, it wouldn't let me continue online, the customer service lady was very nice, asked a few security questions and my account was cancelled including the overpayment and sent a check, very satisfied customer ⭐️⭐️⭐️⭐️⭐️
16 September 2026
Reply from United Utilities
Hello Volcik, we are pleased to hear that our customer service team was able to assist you efficiently with your standing order cancellation and overpayment. We always strive to provide helpful and friendly support. Thank you for your wonderful feedback! Take care, Adam
You solved the problem promptly and…
You solved the problem promptly and efficiently
16 September 2026
Reply from United Utilities
Hello Brenda, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and polite. Really nice mannered
23 September 2026
Reply from United Utilities
Hello, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Have a good day, Adam
Excellent customer care and all staff…
Excellent customer care and all staff that came to our site carried on the good work!!!
16 September 2026
Reply from United Utilities
Hello Kevin, thank you for taking the time to share your positive experience with us. We're pleased to hear that our team provided excellent customer care and good work on site. Enjoy the rest of your day, Adam
My query was dealt with quickly and…
My query was dealt with quickly and efficiently
15 September 2026
Reply from United Utilities
Thank you for taking the time to share your review with us David. We’re here to help if you need anything else in the meantime. Have a good day, Adam
Just spoke with lovely lady think her…
Just spoke with lovely lady think her name was Fyre ..(didnt write it down so prob spelt wrong).
Regarding an issue i had.She was very clear and thorough and more than helpful with the problem.
23 September 2026
Unprompted review
Reply from United Utilities
Hi Mr Brown, thanks for taking the time to leave a review. It's great to hear our advisor was friendly, helpful and explained everything clearly :) Take care, Beth
Helpful and quick to respond
Helpful on the phone. Technicians arrived after approx 5 hours and drains quickly cleared. Very impressed especially as it was a Sunday.
15 September 2026
Reply from United Utilities
Hello Les, we're happy to hear our team was helpful and cleared your drains quickly, even on a Sunday! We appreciate your kind words and let us know if you need anything else in the meantime. Take care, Adam
Fast, clear, prompt, polite and warm
I had a blocked waste tank on the main street and also the main street stop tap was floaded and couldn't acces it. I called and explained everything on the phone. The lady on the phone was amazing. Can't praise enough the customer service received. Was professional and explained everything calm and precise.
They came on the same day even if I was given 5 days window.
Extremely impressed by everything
Well done
Keep doing the amazing job
22 September 2026
Reply from United Utilities
Hello Ionut, thank you for taking the time to share your positive experience. We're pleased to hear that our team member provided such amazing customer service and that we were able to resolve your issue so quickly. We truly appreciate your kind words and I will make sure the Customer Advisor gets to see your comments. Have a good evening, Adam
Leaking water meter
My initial Sunday telephone call was dealt with very professionally and the call handler was super friendly.
Amazingly quick response then with a visit to fix the leak and fit a new meter which was all done in 20 minutes the next day.
20 September 2026
Reply from United Utilities
Hello Simon, we're delighted to hear about your positive experience with our team, from the professional and friendly call handler to the incredibly quick response and efficient resolution of your leak and meter fitting. Thank you for sharing your feedback! Take care, Adam
The operator on the phone was helpful…
The operator on the phone was helpful and sent people out the day after to fix the problem! Great service !!
20 September 2026
Reply from United Utilities
Hello Aisha, we're pleased to hear that our team was able to assist you efficiently and resolve the issue quickly. Thank you for sharing your positive feedback! Have a good evening, Adam
The staffs of United Utilities are very…
The staffs of United Utilities are very nice and respond very fast to the requests from residents.
22 September 2026
Reply from United Utilities
Thank you for your wonderful 5-star review! Let us know if you need anything else in the meantime. Take care, Adam
Reply from United Utilities
We are so pleased to hear that your problem was resolved with prompt action. Thank you for sharing your positive experience with us. Alex
Really helpful and understanding with…
Really helpful and understanding with me changing the date for my bill going out of my account. Thank you!
15 September 2026
Reply from United Utilities
Hello Alexandra, we're glad we could assist with your billing date change. Your positive feedback means a lot to us! Enjoy the rest of your day, Adam
Burst pipe outside the house it was bad…
Burst pipe outside the house it was bad and was a river of water. They came out very fast to assess it and was fixed the same day.
15 September 2026
Reply from United Utilities
Hi there, we're glad we could respond quickly to address the burst pipe and resolve the issue on the same day. Your feedback is greatly appreciated. Take care, Adam
Lovely advisor
Lovely advisor. Empathetic. Helped me with my query and offered to look at other options.
15 September 2026
Reply from United Utilities
Hello Rose, thank you for your wonderful 5-star review! We're pleased to hear that our advisor was empathetic and helpful in addressing your query and exploring further options for you. Let us know if you need anything else in the meantime. Thanks, Adam
Booked appointment and engineer came…
Booked appointment and engineer came out next day and checked everything
22 September 2026
Reply from United Utilities
Hi Kenny, this is great to hear :) Thanks for sharing your recent experience. Beth
The service and the repair from start…
The service and the repair from start to took about 2hours amazing service I may it continue.
22 September 2026
Reply from United Utilities
We're so happy to hear that our service and repair time met your expectations. We appreciate your kind words! Alex
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