United Utilities Reviews 

Really good customer service from Joshua, explained everything and recommended a water meter to me, then arranged the appointment to fit it.

i feel compelled to write this review as I am so fed up with this company, no one seems to know what they are doing, Twice they have sent me texts to say they would be arriving to repair a leak which they caused I might add, by incorrectly fitting a more modern water meter. The first time they let me down they said they are sending me a cheque for £50, I thought they surely would not let me down again and they surely did. They sent me a reminder that they would be at my property yesterday between 8 and 17;00 and no show. I rang 3 times and was assured they would be here to complete the work when they did not show i rang them and was assured that a manager would ring me this morning and again nobody has bothered. I have spent at least over 2 hours in the queue to even get my call answered, This treatment is totally unacceptable. I am a 72 year old and the stress is awful

The customer relationship and issues wad treated professionally

Customer service was very helpful

Excellent Service. Pre-emptive action in supplying drinking water ahead of a possible cut off in water supply.

Great customer service agent very helpful

Your staff member was pleasant, helpful and very professional, and a credit to your company. Many thanks...

It was a long wait to be connected to a telephone agent but once connected the agent was excellent they responded to my queries very well and put wheels in motion to try and rectify my poor pressure I rang again after lifting the meter box lid and saw the chamber had quite a bit of clean clear water the agent connected me to a video call and he agreed that it needed a inspector to call and they were here at the time quoted you could tell straight away that she was well trained and did tests that proved I didn't have a leak which gave me peace of mind yes excellent service by all parties after the wait to be put through to a agent

After many leaks in our area ,numerous amounts of phone calls ,various work people to no avail l was a last promised a phone call to explain the very complex nature of the situation as usual l am still waiting!!!!!

The people were very helpful, friendly . Sorted my situation out
THANKYOU

Listen to phone calls

I’ve been with United Utilities since 2018, and recently I’ve moved to a new building. I’ve contacted United Utilities to set up a new account, but unfortunately they don’t supply water to new buildings. Customer Service were very helpful and explained that my property is a NAV (New Appointment and Variations) site, therefore I should contact ESP, because they’re the ones who supply water for new buildings in the area, which I haven’t a clue about it. I would definitely recommend United Utilities

5/5 Stars - Fantastic service and communication!I recently had to contact United Utilities and was thoroughly impressed by their customer service. The communication was excellent from start to finish. The team was polite, professional, and resolved my issue quickly. It is rare to get such efficient service these days. Highly recommend!

Very polite and knowledgable guys. Put us at ease straight away and explained in plain English how we could resolve our situation. Chris & Phil are an asset to UU

Great on time and very informative

Very helpful customer service.

Spoke to Pippa G and Erin J over no water and couldn't of asked for better service even rang me back when I got cut off, keep up the good work and thanks so much rich