Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... See more
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Review summary
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New back door fitted , really pleased with how it looks. The instructions for registering for lock, key control and anti corrosion Guarantees were easy to do and the registration details arrived on... See more
Our new lock was fitted as part of our new front door (c/o Everest). A really positive experience and the first time I’ve ever registered a key. Amazing product with top notch security features and a... See more
Ordered the AirTag key. Fast efficient service. All ordered in line verification sent to ensure it was me ordering the keys. Ordered out of working hours Wednesday key arrived mid day Friday. Set up w... See more
Company details
Written by the company
Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.
Contact info
Hexgreave Hall Estate, NG22 8LS, Newark, United Kingdom
- 01924 410200
- sales@ultion-lock.co.uk
- www.ultion-lock.co.uk
4.6
Excellent
12K reviews
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Easy to set up the guarantee
20 June 2026
We contacted Colin at south west…
We contacted Colin at south west windows of Barnstaple, having used them in the past, we asked him to estimate to supply and fit a new solidor front door, Colin was very helpful and made choosing the door style etc very smooth, when the time came for the installation the two men arrived exactly on time, they made the fitting look very easy & the care they took was amazing they hoovered and cleaned up, then explained about the warranty for the door and the keys, once again a fine job from start to finish and we are really pleased with the new front door me & Mrs H
18 July 2026
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EXCEPTIONALLY POOR CUSTOMER SERVICE.
I LOST TWO SEPARATE KEYS FOR TWO SEPARATE LOCKS. i THEN ENCOUNTERED SUCH AN UNHELPFUL ATTITUDE THAT IT WAS ALMOST SURREAL. EMAILS WENT UNANSWERED I PUT THE RELEVANT KEY NUMBERS IN AND HEARD NOTHING BACK. I WAS TOLD IMAGES HAD TO BE SENT OF THE TWO KEYS BUT I TOLD ULTION I DID NOT KNOW HOW TO SEND IMAGES. AGAIN THEY OFFERED NO HELP ON THIS. I WOULD NEVER DEAL WITH THEM AGAIN.
18 July 2026
Unprompted review
Reply from Ultion Lock
Thank you for your feedback. We're sorry to hear about your experience and that you felt unsupported throughout the process.
In some cases, we ask for photographs of keys so we can verify the information. We appreciate that not everyone is able to send images easily, and we're sorry if we didn't provide enough guidance or support with this.
If you'd still like assistance, please contact our support team on 01924 410 200 and we'll do our best to help find a suitable way to resolve the issue.
Excellent quality quick service
Good Quality lock quick service on extra keys cheaper than Timpsons
17 July 2026
Good solid smooth feel to the locking mechanism
Seems like a very sturdy long lasting product. Time will tell if I'm right.
17 July 2026
This is the second composit door I’ve…
This is the second composit door I’ve had from you and I now feel that my home is very secure .
Thankyou
16 July 2026
Great looking and working high security…
Great looking and working high security key and lock. The service and delivery was prompt and immaculate. Highly recommended. The Airtag enabled key is a bargain. Thanks
16 July 2026
these locks were a cost affected extra…
these locks were a cost affected extra to the two doors i've just had fitted.
i chose the Ultion "keyed alike" option (and so got 6 keys and 2 locks with the same serial numbers) as i have heard great reports about these cylinders and keys.
15 July 2026
great email updates
15 July 2026
Registering keys
Scanned the QR code that came with the keys, followed the instructions and our registration and cover was sorted in minutes!
Highly recommend +++++
10 July 2026
Great Service from the Customer Support Team
The customer support team responded to and resolved the issue that I raised with them quickly and efficiently, providing detailed guidance and support. The ability to upload a video of the issue was very useful. A new replacement lock was delivered along with clear fitting instructions. Great service, high quality locks and keys.
13 July 2026
Lock is very hard to operate
Lock is very hard to operate, it has been professionally adjusted and still there is difficulty opening the door to gain entry.
We purchased the correct, very expensive dry powder lubricant which is difficult to get onto the key to get it into the lock - a very wasteful product. We also purchased 'key aids' which fit onto the keys, did not expect to have to make these purchases and still have difficulty getting the lock to work. Very disappointed with what we thought was a high quality locking system.
13 July 2026
Reply from Ultion Lock
We’re sorry to hear you’ve been experiencing difficulties with your lock.
From your description, it sounds as though the issue may be related to another part of the door or locking mechanism rather than the cylinder itself.
We’ll be in touch with you by email shortly to gather some more information and see how we can help resolve the issue.
Secure home
Excellent product and service for original manufactured keys .Speedy secure delivery
13 July 2026
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