Ukminibushire Reviews 

420
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor. The booking process is frequently described as easy and efficient, with many appreciating the clear communication and responsiveness of agents. People also highlight the punctuality of drivers and the cleanliness and comfort of the vehicles, ensuring smooth and timely journeys. However, some customers noted issues with communication, such as receiving driver details late or drivers being unaware of booking specifics, leading to stress and confusion. A few others experienced problems with vehicle suitability, including receiving a smaller bus than booked or one that couldn't accommodate luggage, causing discomfort.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising drivers for being helpful, friendly,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from start to finish,... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the punctuality of drivers, who... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

420 reviews

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No recent history of asking for reviews

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4.5

All reviews

(420)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Efficient booking service

Efficient booking service. Good communication with the exception of the Minibus going wasn’t aware we had 14 passengers plus baggage so some of us had to have luggage on laps. Sorted for return journey though. Would use again

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Claire was amazing, and even allowed us a change of schedule. Bus was comfortable and punctual. Thank you

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Everything went to plan

Everything went to plan. Bus on time on both journeys. Top class buses and spotlessly clean. Very happy. The girl in the office Sharon was Brilliant.
Thanks again.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Such a lovely driver

Such a lovely driver, really kind and helpful. The bus was very clean and comfortable, and both our journeys were smooth and timely. Thoroughly recommended!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, would use again

Excellent service, new, clean, comfortable minibus and our driver, Mohammad was a lovely guy. Traffic out of London, and then on the M3 was a nightmare. What should have been a 2 hour journey took 4.5 hours and our driver never once complained, although he looked tired. We did have a rest break on the M3. Would definitely use this company again.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Prompt & courteous.

Perfect for wedding pickup and late drop off. Good comms and payment method prior to the day. Clean and tidy minibus. Prompt & courteous driver. Proved adaptable when wedding evening do finished earlier than planned.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic customer service from getting a quote to booking. Our driver was ready with plenty of time to spare and easy to contact when we wanted to return. Would definitely use again. Thank you.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

We used Ukminibushire for the Gold Cup…

We used Ukminibushire for the Gold Cup Day at Cheltenham, the company were easy to deal with and reassured us of any concerns we had prior to the trip. On the day the driver was local and had a good knowledge of the local roads meaning we could avoid some of the chaos. We will be using them again and would highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Good value and quality!

The booking system was easy and call operators were always helpful - especially Michelle.

Dave the driver was a great chap and was helpful and attentive throughout the day. Would recommend and use again.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Fast service

The team at ukminibushire are extremely fast replying and highly efficient. I do sense some competition between colleagues there which can feel a little bit 'awkward' from the customer position, but cannot knock their speed overall.
I have used ukminibushire twice for the same type of vehicle and there was differing quality between the buses we received. I guess they use various suppliers. Buses have been decent overall though.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The communication from the team prior to the event was superb. Always on hand to ensure the correct information is shared. On the day of the event the minibus was prompt and allowed for an easy departure.

11 February 2026
Unprompted review

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