Ukminibushire Reviews 

We had booked several weeks in advance with UK Minibushire for a 22 seater coach to take our families into a wedding on 20 June 2026. We paid a significant deposit and were then asked to pay the final instalment, which we paid on 15 June 2026. We asked for the name of our driver and were told initially that we would told after we paid our final instalment. On paying the final instalment, we were told on 15 June by Edward Aiden, who appears to be the manager, that he would send the drivers details later. We heard nothing from him until 9pm on the night before the wedding. A brief email advising that we would be provided with 3 vehicles to take us to the wedding, rather than the coach we had specifically ordered weeks before. There was no explanation for this change, no apology and we then received contact from a separate company who had been asked to provide these vehicles. I contacted Edward Aiden immediately asking why we were not getting the 22 seater coach we had booked and paid for. He said that the single vehicle had broken down and he had to source an alternative. Again there was no apology or understanding that we had specially requested a coach so that our families could have a shared collective experience of travelling to and back from the wedding. I could easily have arranged taxis, at a much lower cost to get them to and from the wedding. We expressed our disappointment at this outcome and he eventually apologised about the inconvenience. He very unhelpfully said that these "things happen", which was very upsetting at such a late stage before the wedding. The UK Minibushire website asserts several things about their reputation, which we clearly did not experience - "Every traveller trusting us for transportation services can rest assured of experiencing great satisfaction as they travel in our great vehicles. All our minibus and coach vehicles are perfectly maintained" and "Our client support experts will respond promptly to your questions and concerns, our experienced drivers always aim at making sure your trip is more than what you expected, and the vehicle maintenance team ensures that there are no vehicle breakdowns during your journey". I have also requested information about the cost of the 3 replacement vehicles compared to the price we paid for a 22 seater coach which never arrived. I have had no response from Edward Aiden or the company on this. His responses to our concerns and complaints have been brief and have failed to address our concerns. A final insult was their offer to provide a 20% discount on our next booking with the company. We will never use this company again and I would advise anyone to be very cautious when considering them for an event which is unique and important. We have informed the company we are now taking this to Trading Standards, after their breach of contract in providing the coach.

Communication is poor unproffessional answer phone hello
Still waiting a refund for a cancelled booking over a month notice no follow up or recept when booked
Would never use this company

Everything was excellent. The booking process, the timings, the price and quality of the bus. The driver was also excellent and a very nice guy.

Great service from Ed and the team. Reassured me throughout the booking. Jim was a lovely driver and accommodated to our needs for both the first and return journey.

The most important part for us to know is the details of the driver and a confirmation the week before and then day before travel that the booking is 100% confirmed. Communication was good throughout.

Fantastic driver and mini bus, would recommend.

Turned up in good time, air-conditioned, clean coach as ordered. Super-helpful and patient driver. Will definitely use again.

Easy booking and very responsive to questions. Our driver Khalid was lovely and very patient! Will definitely use again.

Everything from getting the quote to the trip itself was spot on. Super helpful and the minibus turned up on time both to take us to our destination and for the return trip

Great from start to finish, clear comms and all on time

Very friendly and professional

Excellent driver, on time both journeys, and was great with our party of 12, stopped for a toilet break for us and even let us put our music on his minibus stereo!
Would definitely recommend.

Great buses with helpful friendly drivers!

Great service: responsive, professional and on time. Thanks To Sharon for her online support and to Justin for driving us safely on the day!

Our driver Claire was on time and very helpful with sending a location when it was time for pick up.

Good communication when I booked the minibus - emails were replied to really quickly. Minibus came on time to pick up and drop off. Would recommend.

Fantastic service. Right on time for both journeys and made our trip completely seamless. One of our party left their phone on the bus on the return journey and they were amazing in finding it, keeping it safe and communicating with us to get a safe return

our driver was very, very kind and professional. One of the girls of our group left her belongings back at the hotel and he was very kind helping her and drove back to fetch her belongings. He was very punctual and the van was very clean. Excellent experience, will definitely hire again!!!

Lovely bus, patient driver, responsive communication, punctual, all good! Thank you

Simon the driver made our day truly memorable. From the moment we boarded to when we departed, he showed exceptional care to all the passengers. Simon’s engaging stories and helpful directions throughout the journey made everyone feel included and added a special touch to the experience.