Ukminibushire Reviews 

420
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor. The booking process is frequently described as easy and efficient, with many appreciating the clear communication and responsiveness of agents. People also highlight the punctuality of drivers and the cleanliness and comfort of the vehicles, ensuring smooth and timely journeys. However, some customers noted issues with communication, such as receiving driver details late or drivers being unaware of booking specifics, leading to stress and confusion. A few others experienced problems with vehicle suitability, including receiving a smaller bus than booked or one that couldn't accommodate luggage, causing discomfort.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising drivers for being helpful, friendly,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from start to finish,... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the punctuality of drivers, who... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

420 reviews

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No recent history of asking for reviews

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4.5

All reviews

(420)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Driver was very good

Driver was very good, efficient and on time and no dramas whatsoever. I would definitely recommend this company for your minibus hire. We continue to use them for all our sporting events.

21 February 2026
Unprompted review
Rated 3 out of 5 stars

Good driver … poor communication from the booking team

The driver was friendly, accommodating to our needs and on time. The vehicle was clean and driven well.

Unfortunately the communication with the booking team (Edward) was far from good, not only did I have to both call and email prior and on the day of travel to get drivers details (which were incorrect when received) there was no proactive customer service (except to ask for a review).

This is a shame as the actual service did what we wanted …

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Cambridge - London Return

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrived at Twickenham and he left to go and find a spot, where he waited for us to finish and then collected us at 7pm from a requested pickup spot to take us back home! Great travel and would highly recommend!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Service

Great service from Sharon, really responsive and helpful. This is the second time we've used the service and would recommend.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

HERA Christmas Party

Our driver, Khalid, was absolutely brilliant! He drove us to our venue in horrific weather, on very challenging roads and still let us have a lot of fun

18 December 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We hired a minibus for 11 people from UK Minibus Hire on the 6th of December for a children’s paintball trip, and the experience was absolutely fantastic.

The driver arrived perfectly on time, the minibus was spotless and very comfortable. After the game the kids came back a bit muddy, but the driver was incredibly understanding and friendly.

The driving was very smooth and careful, which gave us a lot of peace of mind, especially with children on board.

Highly professional service from start to finish — we would definitely use this company again and strongly recommend them to anyone looking for reliable and high-quality transport.

⭐⭐⭐⭐⭐

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend UK Mini Bus Hire

Would recommend UK Mini Bus Hire. The booking process was easy to navigate and we were provided with a telephone number of the driver on the day. The drivers for our event communicated well and were very polite. Thank you!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We used the bus for a residential trip. The Company were very organised and had great communication throughout. The driver (Patrick) was early, happy to accommodate the group and was polite throughout our journey. We will be using again :)

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Friendly, accommodating driver, arrived on time, coach clean. Booking process straightforward & communication great. Would happily book again.

29 November 2025
Unprompted review
Rated 4 out of 5 stars

Our driver was a very good and safe

Our driver was a very good and safe driver. He didn't flinch at some of the chat or exuberance in the back. We all felt very safe throughout our journeys. It was unfortunate he was late arriving, but we did just about manage to arrive at our destination on time.

26 November 2025
Unprompted review
Rated 4 out of 5 stars

Prompt & Reliable

Timings to schedule and prompt collection/return for 16 of us. Really appreciated everything running to time. Thank you!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Driver and 8 x seater for the Rugby

We hired a driver/bus to take us to and from Twickenham, for the Rugby. They turned up on time and collected us at the same time. Getting out of Twickenham, after a game, is a nightmare but the driver made it really easy. A good price too, will use them again. Thank you.

15 November 2025
Unprompted review

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