uCheck Reviews 

Jean has been a great help since registering with UCheck

Very quick, easy to deal with and efficient.

Becca was very helpful with providing guidance for my query. Becca was quick to respond on the Live Chat service and gave me the advice I needed.

The Live Chat service for uCheck is one of the better ones that I have encountered. Thank you

A big thank you to Becca for sorting out my query and for patiently helping me through the process. Great service . Much appreciated.

uCheck are very responsive and solve issues quickly. I'm really impressed. Thanks to Jenna Reed in particular for their help.

My issues was resolved and Nick was very helpful. However, when I was waiting for the response the chat kept saying "as they had not heard from me it was going to be ended", even after just a few minutes, this was not very helpful

Excellent customer service. Becca was very quick to help out and offered clear and precise information,. Becca updated what needed to be done without any delay.

I called to ask about the process after receiving a clear DBS result, and Sharna was great at explaining the next steps. She was friendly, knowledgeable, and took the time to clearly explain all the procedures, making the process easy to understand. Excellent customer service and very helpful throughout.

Excellent, professional and helpful service with my DBS application today from Sharna.

I went to U-Check Help Team with a question as an employer, regarding permission to request an Enhanced DBS for a new role we are creating. Whilst I studied all the literature, new roles can be borderline between Basic and Enhanced. Once I had studied all aspects internally, I reached out for advice and Alexandra was brilliant and qualified the role with a key aspect in the title within hours. This means I can go ahead smoothly without the too/fro scenario I have experienced in similar situations with other agencies. Thank you, Alexandra,!

Really helpful as usual, Katie went above and beyond, and sorted everything really quickly. Excellent company.

They replied very quickly and were nice and friendly all through the process. KATIE was very professional and deserves extra ⭐⭐⭐⭐⭐.

Quick and straightforward resolution to my query. Literally, done and dusted in less than an hour.

Terrible service for enhanced DBS checks as you can see with other comments. They maybe alright for standard ones. It took a lot of back and forth for them to realise that working with vulnerable children would require enhanced checks. Then my application was rejected on the shininess of my passport photo which I could clearly see was fine. Then they couldn't do anything because they outsource their photographic checks to another company and so then only offered a partial refund and said I would have to start everything from scratch. Offloading that part of process (checking the photo) to some other company and then trying to use that as a justification for not providing a full refund is a bit of a scam. Best to avoid for enhanced DBS checks.

Correction: Wow they even dispute your reviews saying they're for another company. So lots of negative reviews will have been taken off Trustpilot. I have never seen that before! Avoid!!!!!

Ben was incredibly helpful in helping me cancel my DBS check when it was no longer required. What I thought would be a really stressful job was actually incredibly easy thanks to him.
Thank you Ben!

We needed to change the principal person on the account, and Alexandra resolved the issue very quickly and efficiently.

Nick was extremely helpful!! within minutes l had already found my way round the system!!

Katie gave a great service and sorted my issue quickly and efficiently. Communication was polite, friendly and professional

Got put through to Sharna K to help chase my DBS. She went above and beyond to help and given me all revelant information I'll need from now on.

With her friendly, professional and knowledgeable she is, she should definitely be apart of the training team.

I always on the phone with customer services and feel let down with how some people are. I'm in slight shock with how Sharna K is, refreshing.

Always great service from UCheck. Thanks so much for pointing me in the right direction. Much appreciated!