Lisa talked me through the uCheck web site application form in a clear and concise way. Clearly she knows the system well, very competently pointing me to areas on each page needed for the applicatio... See more
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uCheck are one of the top providers of vetting and screening checks in the UK and currently processes over 1,000,000 checks annually. uCheck is the largest DBS provider in the U.K and the service offers not only DBS Enhanced, Standard and Basic checks but also the Right to Work, ID and Adverse Credit Checks. uCheck offers a user-friendly Platform, outstanding Client Support and an extremely competitive and transparent fee structure, offering the highest level of quality and compliance with ISO:27001 and ISO:9001 accreditation. With DBS checks typically completed in under 48 hours, uCheck is renowned for being Rapid, Trusted and Secure with over 30,000 Organisations currently registered and benefitting from the uCheck service.
Contact info
Aperture, Pynes Hill, Exeter, EX2 5AZ , Exeter, United Kingdom
- 0330 113 33 33
- help@ucheck.co.uk
- www.ucheck.co.uk
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Replied to 73% of negative reviews
Typically replies within 1 week
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Ceri was outstanding
Ceri was outstanding
In a world where you are constantly coming up against issues with software, Ceri had the patience of a saint with me today and I was able to get everything sorted this morning. No delays in responding, quick and efficient. Very helpful and an asset to UCheck.
Amazing service
I have been using them for years in my work. The website is very straightforward and easy to use, no glitches or issues ever. The support team are amazing, quick and efficient. Just spoke to Ceri, he was so helpful and solved my issue quickly.
We have been dealing with uCheck for…
We have been dealing with uCheck for many years and have also found them very efficient and friendly. Thanks Jan, for your timely response and solution. Regards Anthony
Molly was great
Molly was great. Very helpful and the whole service was extremely efficient
Lisa was very helpful with our enquiry
Lisa was very helpful with our enquiry. Very quick service. Clear advice. Thank you
Sharna helped clarify something that…
Sharna helped clarify something that has always confused me and dealt my application issue quickly for me. Thank you!
Jan Smith
Jan answered my call at 4.55pm, even though the lines close at 5pm - she answered the call as if I was the first person she spoke to that morning. Very polite, professional and helpful.
Excellent customer service
I had a query on an application and LISA was fast efficient and very helpful in resolving my issue. Perfect customer service
A reliable and responsive DBS agent.
uCheck is a reliable DBS agent with a responsive help team when needed. ABandOfBrothers have been clients for years.
Becky was really friendly and helpful…
Becky was really friendly and helpful on the chat, with my answered all my queries, (even when it was me that had got totally confused. We have used this service for years and it is really easy to use and understand.
Easy to use
Easy to use, straightforward and customer service advisor Becca was great.
Had a conversation with Jean today…
Had a conversation with Jean today (through email) to sort out my account due to the merger between Disclosure Services and uCheck.
I had an outstanding credit on my old account and uCheck (Jean) sorted it out no bother and sent me a link to asssit with getting at least 10+ of my team initially E/DBS checked.
If Jean is the standard of service uCheck provide then I will be a happy Director.
Well done Jean & uCheck.
Omni Training Group.
Helpful advisors and easy service
Just recently registered and Becca help me through the process with patience and professionalism. So far the experience using uCheck has been very positive. Would recommend.
Great service!
Great service!
Becca was incredibly helpful today with a problem with one application.
Thank you
Very efficient and helpful in the chat…
Very efficient and helpful in the chat service
Very helpful on a query that was sent…
Very helpful on a query that was sent through to us and it was dealt with efficiently and professionally by Lisa & Jan
Spoke to Lisa earlier today who who…
Spoke to Lisa earlier today who who talked me through the issues I was having navigating the options on the website. She was courteous, professional and friendly. She was not in a hurry to get the call over with and made sure I understood what I was doing. Thank you Lisa, you’re a credit to your employer.
A complete waste of time
A complete waste of time. I was looking for a company to carry out credit checks for my subcontractors and came across ucheck. It seemed like it would do the job so I tried getting one check done before asking for the relevant info from all the subcontractors. I am glad I did because I started the process at the end of April and 2 months later the actual checking part hasn't even started yet. I've been asked to approve the application a number of times which I have done yet I'm still being asked to approve one thing or another. Total time wasters.

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