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Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique light-filled items, finding them to be perfect gifts and enjoying their aesthetic appeal. Some found the products to be well-made, solid, and looking more expensive than their actual cost, with some lights working effectively and lasting a long time. Reviewers also noted that some items arrived in perfect condition, despite initial concerns about their delicate nature. However, a significant number of people were dissatisfied with the product quality, often describing items as cheap, flimsy, and not matching the website's pictures. There were also frequent complaints about delivery times, with many experiencing long waits and a lack of shipping information or confirmation emails. Additionally, some customers felt the products were overpriced for their actual quality and had issues with items arriving broken or not working correctly.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant disappointment regarding... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

Order

Customers had ambiguous experiences with order, with some reporting positive aspects like quick responses to... See more

Price

Reviewers highlight negative aspects of price, with many expressing disappointment over the perceived low... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more

Rated 3 out of 5 stars

I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more

Rated 3 out of 5 stars

The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.

Company replied

Rated 4 out of 5 stars

As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

As much as we love the Tulips

As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n not use AI Images to sell the product

16 May 2026
Unprompted review
Rated 3 out of 5 stars

Garden Frogs 🐸

I Bought the Garden Frogs for my older sister. I Thought would light up her Garden? But I'm Sorry they didn't..I was a little disappointed? As the frogs where smaller than expected?..

16 May 2026
Unprompted review
Rated 2 out of 5 stars

Cheap crap with misleading ai ad

The ad makes the light look really bright with a radiant light but in real life it’s a couple of dot lights strung around the centre and it looks cheap and nasty. Rewatching the ad now I can see it’s ai. I was expecting a better product but should’ve just got them from temu, who’ve never let me down so hard.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Garden feels different in the evenings now

We used to just go straight inside once it got dark because the garden felt unusable but with these out there now we actually sit outside in the evenings. The colour of the light is so warm and golden, not the cold blue you get from most solar lights. Properly changed how we use the garden tbh.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Really nice and very good product

Great product, so nice and gentle lights, making my garden looking so cozy and nice. Really recommend them, fast delivery, nice package, perfectly working and long lasting lights.

Well done

15 May 2026
Unprompted review
Rated 2 out of 5 stars

Deceptive website photos

The product photos on their website are deceptive. Very different than the physical product. The photos show high quality but in the reality the dandelion light is poor, cheap quality with only few LEDs.
Don't buy

5 May 2026
Unprompted review
Rated 3 out of 5 stars

The product I gave purchased several…

The product I purchased several times is the Yellow Tulip lights. They look terrific. The problem is I send these as gifts to people for special occasions and I requested that a note be included in the package so that the recipient would know who it is from. They assured me they would, but it does not happen. My friends or relatives receive a wonderful gift but have no idea who it is from. Disappointed.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I am quite happy with my purchase from TwinklingTree

I am quite happy with my purchase from TwinklingTree. The price was very reasonable and the product performs well. I had good communication regarding delivery and a question I submitted about the product. For what I paid, I am happy with the product and the customer service was prompt and helpful.

13 May 2026
Unprompted review
Rated 2 out of 5 stars

I purchased the lighted yellow tulips…

I purchased the lighted yellow tulips and, after 3 weeks, I received them. They were really pretty and I enjoyed them. They looked SO good, I ordered another bunch of the same tulips thinking "the more, the better". They came today and I was so excited to be able to showcase them all in 1 vase in my living room. I placed the 3 AA batteries, and arranged them with the others. Now, the first bunch doesn't work! I'm so mad I could stomp them. I even changed the week old batteries and they STILL do NOT work. I DO NOT recommend!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Waste of Money

Ordered two of the Blissful Bright Dandelions. Upon pulling the first one out of the box, pieces were already falling off. Then after setting it up and adding batteries, discovered that only the core lights up and has lights on it. In the picture in the ads and on the website, the ends of the dandelion fronds light up which is what makes it look magical. Without that it just looks cheap. I should have noticed that they only had 5 star product reviews on their website which is the biggest indicator that the reviews are fake. Also when clicking on the email they sent to say whether or not I loved the product, when I clicked on the "No" it directed me to a page that said the form was closed. Had to click "I love it" to be able to leave this review. That's how companies behave when then know their product is not up to snuff.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Third time ordering from this store

Every order has been good. Products are well made, shipping is reliable, and the one time I had a question they got back to me quickly.

28 April 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Caspian,

Thank you so much for choosing us again and again! We’re truly grateful that this is your third time ordering from our store.

It means a lot to hear that each order has been a good experience, from the quality of the products to reliable shipping and quick support when you had a question. That kind of continued trust is something we genuinely appreciate.

Thank you for taking the time to share your experience. We’re so happy to have earned your confidence, and we hope every piece continues to bring beauty, warmth, and joy to your space.

Warm regards,
Jen

Rated 5 out of 5 stars

Love it and everyone who has seen it…

Love it and everyone who has seen it admires it. Super purchase

11 May 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Elaine,

Thank you so much for sharing such lovely feedback!

We’re truly delighted to hear that you love your piece and that everyone who has seen it has admired it too. That is such a wonderful compliment, and it means a lot to know it has made such a beautiful impression in your space.

We always hope our pieces bring more than just light — we hope they add warmth, charm, and a special feeling that people notice and enjoy. Hearing that yours has been admired by others is exactly the kind of feedback that makes us so happy.

Thank you again for choosing TwinklingTree and for taking the time to share your experience. We’re so glad it has been a super purchase for you, and we hope it continues to bring beauty and joy for a long time.

Warm regards,
Jen

Rated 5 out of 5 stars

I'm not really an interiors person but…

I'm not really an interiors person but my sister kept telling me to get something for my living room. Caved eventually and got this. I actually like it a lot. Makes the room feel less bare without being too much. Might get another one.

26 April 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi David,

Thank you so much for your honest feedback!

We love hearing that even as someone who doesn’t usually think much about interiors, you ended up really liking how it changed your living room. It’s wonderful that it helped the space feel less bare while still keeping things simple and not too much.

We’re so glad you decided to give it a try, and it’s especially lovely to hear you’re already considering another one. Thank you for choosing TwinklingTree to bring a little warmth and charm into your home!

Warm regards,
Jen

Rated 4 out of 5 stars

This was the second time I ordered from…

This was the second time I ordered from Twinkling tree. They are a responsible company but they are located in Wales. They response to customer inquiries immediately. I would have given them a 5 star except the first time I waited too long for Christmas lights to arrive, 3 days before Christmas. The lights work well the materials are plastic. Made economically. I ordered more for cohesive look as they are smaller than they appear even though the dimensions and information on the product are provided in the description. I would trust them in for future purchases.

10 May 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Laura,

Thank you so much for ordering from TwinklingTree again and for taking the time to share such thoughtful feedback.

We’re truly grateful for your continued trust and are happy to hear that you found our team responsive and helpful with customer inquiries. That means a great deal to us, as we always want our customers to feel supported before and after their purchase.

We also appreciate your honest comments about your first order arriving close to Christmas. We understand how important timing is during the holiday season, especially when items are meant to be enjoyed or gifted, and we’re sorry that the wait was longer than expected.

Thank you as well for sharing your thoughts on the lights, materials, and sizing. We’re glad to hear they work well and that you chose to order more to create a cohesive look. Your trust in us for future purchases truly means so much, and we hope your lights continue to bring warmth and charm to your space.

Warm regards,
Jen

Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY

I bought two twinkling palm trees and when received was SHOCKED of the quality for what I paid. I immediately sent a request for refund, after few days received a response how they could make me a happy customer and I responded asking for refund the second time. That was 5 days ago and crickets.... nothing. WOULD NOT RECOMMEND THE PRODUCT OR THE COMPANY. TERRIBLE Customer Service and the trees were VERY cheap looking in this white plastic pot that looked like it came from the dollar store and I paid close to $100. VERY VERY DISAPPOINTED with the purchase and their customer service

4 May 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Cheryl,

Thank you for reaching out to us.

We’re truly sorry to hear how disappointed you feel about your Twinkling Palm Trees and the support experience that followed. We understand how upsetting it must be to place an order with the expectation of receiving something beautiful, only to feel let down by the quality and overall appearance once it arrived.

Please know that our team does respond to every inquiry, and we are working through all messages as quickly and carefully as possible. We regret that the delay has added to your frustration, and we appreciate you sharing this feedback so we can better understand where the experience did not feel helpful or reassuring.

We’re very sorry again that this purchase and support process left you feeling so disappointed. Your comments have been heard and will be taken seriously as we continue reviewing both product satisfaction and customer service communication.

Warm regards,
Jen

Rated 1 out of 5 stars

Very disappointing and a waste of money

Product is nothing like the image (I bought the dandelion lights). The lights are only at the end of the stalk and it doesn't have lights at the end of the filaments (as shown on the advert). The filaments fall out and it is cheap and tacky.
I have tried following up with the seller and the first time they responded saying it was now policy that the lights are not at the end of the filaments ! You might want to tell the buyers and change your sale images !
I've asked for a refund and now they don't respond at all. Very poor.

11 May 2026
Unprompted review
TwinklingTree logo

Reply from TwinklingTree

Hi Sara,

Thank you for reaching out to us.

We’re sorry that your experience with the Blissful Bright Dandelions has been upsetting, especially after you reached out hoping for help and a clear resolution.

It’s frustrating to feel unhappy with a purchase, and even more frustrating when the follow-up process does not feel timely. We understand that your concerns about the filaments, the lighting effect, and your refund request have left you feeling disappointed, and we sincerely regret that.

We also apologize for the delay in getting back to you. Our team is working on responding to all inquiries as soon as possible, and we do our best to make sure every customer receives a reply. We know this does not take away from the frustration of waiting, but please know your message has not been ignored.

We’ll take this feedback seriously as we review where the customer experience can be improved, from product satisfaction to clearer and more responsive support.

Warm regards,
Kat

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