The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more
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Review summary
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Reviews shaping this summary
I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more
The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.
Company replied
As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more
Company details
Written by the company
Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com
Contact info
25 Captain Cook Drive, 2229, Caringbah, Australia
- Support@TwinklingTree.com
- www.twinklingtree.com
3.0
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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This was the second time I ordered from…
This was the second time I ordered from Twinkling tree. They are a responsible company but they are located in Wales. They response to customer inquiries immediately. I would have given them a 5 star except the first time I waited too long for Christmas lights to arrive, 3 days before Christmas. The lights work well the materials are plastic. Made economically. I ordered more for cohesive look as they are smaller than they appear even though the dimensions and information on the product are provided in the description. I would trust them in for future purchases.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Laura,
Thank you so much for ordering from TwinklingTree again and for taking the time to share such thoughtful feedback.
We’re truly grateful for your continued trust and are happy to hear that you found our team responsive and helpful with customer inquiries. That means a great deal to us, as we always want our customers to feel supported before and after their purchase.
We also appreciate your honest comments about your first order arriving close to Christmas. We understand how important timing is during the holiday season, especially when items are meant to be enjoyed or gifted, and we’re sorry that the wait was longer than expected.
Thank you as well for sharing your thoughts on the lights, materials, and sizing. We’re glad to hear they work well and that you chose to order more to create a cohesive look. Your trust in us for future purchases truly means so much, and we hope your lights continue to bring warmth and charm to your space.
Warm regards,
Jen
DON'T WASTE YOUR MONEY
I bought two twinkling palm trees and when received was SHOCKED of the quality for what I paid. I immediately sent a request for refund, after few days received a response how they could make me a happy customer and I responded asking for refund the second time. That was 5 days ago and crickets.... nothing. WOULD NOT RECOMMEND THE PRODUCT OR THE COMPANY. TERRIBLE Customer Service and the trees were VERY cheap looking in this white plastic pot that looked like it came from the dollar store and I paid close to $100. VERY VERY DISAPPOINTED with the purchase and their customer service
4 May 2026
Unprompted review
Reply from TwinklingTree
Hi Cheryl,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed you feel about your Twinkling Palm Trees and the support experience that followed. We understand how upsetting it must be to place an order with the expectation of receiving something beautiful, only to feel let down by the quality and overall appearance once it arrived.
Please know that our team does respond to every inquiry, and we are working through all messages as quickly and carefully as possible. We regret that the delay has added to your frustration, and we appreciate you sharing this feedback so we can better understand where the experience did not feel helpful or reassuring.
We’re very sorry again that this purchase and support process left you feeling so disappointed. Your comments have been heard and will be taken seriously as we continue reviewing both product satisfaction and customer service communication.
Warm regards,
Jen
Very disappointing and a waste of money
Product is nothing like the image (I bought the dandelion lights). The lights are only at the end of the stalk and it doesn't have lights at the end of the filaments (as shown on the advert). The filaments fall out and it is cheap and tacky.
I have tried following up with the seller and the first time they responded saying it was now policy that the lights are not at the end of the filaments ! You might want to tell the buyers and change your sale images !
I've asked for a refund and now they don't respond at all. Very poor.
11 May 2026
Unprompted review
Reply from TwinklingTree
Hi Sara,
Thank you for reaching out to us.
We’re sorry that your experience with the Blissful Bright Dandelions has been upsetting, especially after you reached out hoping for help and a clear resolution.
It’s frustrating to feel unhappy with a purchase, and even more frustrating when the follow-up process does not feel timely. We understand that your concerns about the filaments, the lighting effect, and your refund request have left you feeling disappointed, and we sincerely regret that.
We also apologize for the delay in getting back to you. Our team is working on responding to all inquiries as soon as possible, and we do our best to make sure every customer receives a reply. We know this does not take away from the frustration of waiting, but please know your message has not been ignored.
We’ll take this feedback seriously as we review where the customer experience can be improved, from product satisfaction to clearer and more responsive support.
Warm regards,
Kat
No response or product in sight
Advised 4-10 days shipping. Its been that time already with not even order confirmation to say it is being shipped. Tracker doesn't work, multiple attempts to contact with no response and they don't have a phone number to call. Still no response or order in sight ???
11 May 2026
Unprompted review
Reply from TwinklingTree
Hi Brad,
Thank you for reaching out to us.
We’re truly sorry to hear about the frustration and concern surrounding your order. We understand how disappointing it must feel to wait beyond the expected shipping timeframe, especially when you have not received clear updates or confirmation about your order’s progress.
We also sincerely apologize for the delayed response. Our team is currently receiving an influx of inquiries, and while we are working diligently to assist everyone as promptly as possible, we understand that waiting for a reply can be frustrating when you are looking for an update on your order.
Please know that our team has now responded to your inquiry previously. We appreciate your patience and sincerely apologize again for the inconvenience, uncertainty, and delay this has caused.
Warm regards,
Jen
Wasn't expecting that at all
Wasn't expecting that at all. And it's even nicer in person. Already bought a second one as a gift.
12 April 2026
Reply from TwinklingTree
Hi Camden,
Thank you so much for sharing this lovely feedback!
We’re so happy to hear that your piece exceeded your expectations and made an even better impression in person. Knowing that it brought you enough joy to come back and purchase another as a gift is such a meaningful compliment.
We truly appreciate your support and are honored to be part of something you wanted to share with someone special. We hope your second piece is loved just as much!
Warm regards,
Jen
Don't waste your money
The blissful bright dandelion lights are nothing like the publicity shows. It looks like they light to the end of each filament but they don't. The lights are only at the centre of the stalk. The connections are dodgy making the lights flicker & the filaments also come off all over the place. Not easy to send back to Australia from the UK either. They look cheap & nasty, don't waste your money.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Mrs. Leonie,
Thank you for reaching out to us.
We’re truly sorry to hear that you were disappointed with your Blissful Bright Dandelions. We understand how frustrating it must feel to receive an item you were excited about and then feel that it did not meet your expectations.
We’re also sorry to hear about the concerns you mentioned with the lighting connection, flickering, and filaments coming loose. That would understandably be upsetting, and we appreciate you taking the time to share these details with us. Feedback like this is important, as it helps us better understand where customers may be experiencing issues with the product experience, assembly, and overall satisfaction.
We also understand that returning an item internationally can feel difficult and discouraging, especially when you are already unhappy with your purchase. We sincerely regret that this order left you feeling let down, and we will take your comments seriously as we continue reviewing our products, quality checks, and customer experience.
Thank you for bringing this to our attention. We’re very sorry again for the frustration and disappointment this has caused.
Warm regards,
Jen
Horrible customer service
Horrible customer service, false advertising and bad logistics. I recommend you avoid the product and the company at all costs. Took a month to ship a Mother’s Day product bought in April. Did not arrive in time, their response was we stand by our product and failed to provide any sort of customer service.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Justin,
Thank you for reaching out to us.
We’re very sorry to read this and sincerely apologize for the disappointment surrounding your Mother’s Day order. We understand that timing is especially important when a purchase is meant to be a gift, and we regret that the delivery did not arrive when you had hoped.
We’re also sorry that our response made you feel unsupported. That is never how we want any customer to feel, and we thank you for sharing your feedback with us. We understand how frustrating this experience has been, and your comments will be taken into consideration as we continue working to improve our delivery communication, logistics, and customer service experience.
We sincerely apologize again for the inconvenience and disappointment this caused.
Warm regards,
Jen
Do not purchase from this company
Do not purchase from this company, it’s a con, the photos they advertise look nothing like the item you receive, and when you try and return the item they ignore your emails , avoid this company
1 May 2026
Unprompted review
Reply from TwinklingTree
Hi Gillian,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed and frustrated you feel about your experience. We understand how upsetting it can be to receive an order and feel that it did not meet the expectations you had when purchasing.
We also sincerely apologize that your emails regarding a return have not felt properly addressed. That is not the experience we want any customer to have.
Thank you for taking the time to share your feedback. Your comments have been heard, and we will take them seriously as we continue reviewing both the product experience and our support process. We’re very sorry again for the disappointment and inconvenience this has caused.
Warm regards,
Jen
Not worth the money
Not worth the money, twinkling trees looked very cheap and were tiny. Very disappointed with purchase.
10 May 2026
Unprompted review
Reply from TwinklingTree
Hi Kabby,
Thank you for reaching out to us.
We’re truly sorry to hear that you were disappointed with your purchase. We understand how upsetting it can feel when an item does not meet your expectations, especially when you feel the size and overall appearance did not reflect the value you were hoping for.
Your feedback is important to us, and we appreciate you taking the time to share it. Comments like yours help us better understand where customers may be feeling let down, whether that relates to product size, presentation, or overall satisfaction.
We sincerely regret that this order left you feeling disappointed. Thank you for bringing your experience to our attention, and please know that your feedback has been heard.
Warm regards,
Jen
I love my sunflower sparkle lamp
I love my sunflower sparkle lamp. By the way the package came to me, I thought the product would be damaged but happily it wasn’t. I have my lamp on everyday and enjoy the beauty of it.
24 April 2026
Unprompted review
Reply from TwinklingTree
Hi Sylvia,
Thank you so much for sharing your lovely feedback! We’re so happy to hear that you love your sunflower lamp and that it arrived safely despite your initial concern about the package.
We completely understand how worrying it can be when a package arrives looking less than perfect, especially when you’re excited to see what’s inside. We’re truly glad the lamp was not damaged and that it’s now something you enjoy every day.
It means so much to know that it has become part of your daily space and brings you beauty each time you turn it on. Thank you again for choosing TwinklingTree — we hope your sunflower lamp continues to brighten your home and bring you joy for a long time to come.
Warm regards,
Jen
Unique light-filled items
All these unique light-filled items are perfect gifts. My two adult daughters and two granddaughters are finally easy to shop for. I was concerned about shipping because some things looked delicate, but they made it in perfect condition. Received rave reviews from my family. "Yay, Grandma finally stopped sending socks!!"
27 April 2026
Unprompted review
Reply from TwinklingTree
Hi Sara,
This absolutely made us smile — thank you so much for sharing!
We’re so happy to hear that our light-filled pieces have become such perfect gifts for your daughters and granddaughters. Finding gifts that feel thoughtful, beautiful, and genuinely loved can be tricky, so it means a lot to know they’ve made shopping for your family a little easier.
We’re also very glad everything arrived safely and in perfect condition, especially with the more delicate-looking pieces. Knowing that your family loved them — and that Grandma is officially free from the “socks” reputation — truly made our day.
Thank you again for choosing TwinklingTree to be part of such sweet gifting moments. We hope each piece continues to bring smiles, warmth, and a little everyday magic to your family.
Warm regards,
Jen
Absolutely love the magical effect
Absolutely love the magical effect. I reordered, and also will give them as gifts.
1 May 2026
Unprompted review
Reply from TwinklingTree
Hi Ines,
Thank you so much for your beautiful feedback! We’re truly delighted to hear that you absolutely love the magical effect.
It means so much to know that you enjoyed your first purchase enough to reorder and even share them as gifts. That is such a lovely compliment, and we’re honored that our pieces have become something you want others to experience too.
Thank you again for choosing TwinklingTree and for spreading a little magic with the people you care about. We hope each one brings warmth, beauty, and joy wherever it’s placed.
Warm regards,
Jen
Reply from TwinklingTree
Hi Mark,
Thank you for reaching out to us.
Thank you so much for sharing this with us. We’re truly happy to hear that your wife was very pleased with the purchase.
It always means a great deal to know that one of our pieces has brought joy to someone, especially when it was chosen with care. We hope it added a beautiful touch to your home and created a warm, special feeling that she can continue to enjoy.
Thank you for choosing TwinklingTree and for taking the time to let us know. We sincerely appreciate your support, and we hope your purchase continues to bring happiness and a little everyday magic for a long time to come.
Warm regards,
Jen
It's become my go-to gift for anyone…
It's become my go-to gift for anyone who has a birthday or housewarming coming up. I've given out maybe 5 at this point and every single person has messaged me afterwards to say they love it.
13 April 2026
Reply from TwinklingTree
Hi Zachary,
We love hearing this — thank you so much for sharing!
It’s such an honor to know that our piece has become your favorite gift for birthdays and housewarmings. The fact that you’ve given out around five already, and every single person has loved it enough to message you afterward, is incredibly meaningful to us.
Thank you for choosing TwinklingTree again and again, and for letting our pieces become part of such thoughtful moments. We’re so happy they’ve brought joy to both you and the people you’ve gifted them to!
Warm regards,
Jen
I’m extremely disappointed with my Blissful Bright Dandelions
I’m extremely disappointed with my experience with Twinkling Tree. The product I received looked nothing like the photos online and felt very cheap for the $56 price tag. I couldn’t even get it to snap together properly, one of the blossoms arrived smashed, and the blooms are already falling apart.
What’s been even more frustrating is the customer service. I contacted them for help and they asked for a photo — which I sent. Then they asked for a video — which I also sent. Now they’re asking for yet another photo. At this point, it feels like nothing but a runaround instead of resolving the issue.
I would not purchase from this company again. Buyer beware
12 February 2026
Unprompted review
Reply from TwinklingTree
Hi Lisa,
Thank you for letting us know about this.
We’re truly sorry to hear how disappointing this experience has been for you. We understand how upsetting it must be to receive an item you were looking forward to and then feel let down by the condition, assembly, and overall experience.
We’re also sorry to hear that one of the blossoms arrived damaged and that you had difficulty getting the piece to connect properly. That is understandably frustrating, especially when you had already reached out for help and provided the requested photo and video.
We sincerely apologize if our follow-up requests have made the process feel drawn out rather than helpful. Our intention is to gather the details needed to properly review the concern, but we understand how frustrating it can feel when you are waiting for a clear resolution.
Your feedback has been heard, and we will take it seriously as we continue reviewing both the product experience and the way support requests are handled. We’re very sorry again for the disappointment and inconvenience this has caused.
Warm regards,
Jen
Beware if you don't like the product
Wasn't satisfied with product at all. Impossible to initiate a return... you have to email the company and wait for a response. And then they give you the runaround by exchanging emails with you for information but no steps for a return. Still waiting for the latest response with the clock ticking on the return window. Probably will never get the option to return at this point. Guess I'll be stuck with something I don't like or want. Beware doing business with them!
1 May 2026
Unprompted review
Reply from TwinklingTree
Hi John,
Thank you for reaching out to us.
We’re very sorry to read this and sincerely apologize for the frustration you’ve experienced. We understand how disappointing it is to feel unsatisfied with a product, and even more so when the return process does not feel simple or timely.
We also recognize how stressful it can be to wait for responses while the return window is still moving. We’re sorry that our communication has made you feel uncertain about the next steps, and we understand why this has left you feeling upset.
Thank you for sharing this feedback with us. It gives us an opportunity to better understand where the return experience may feel unclear or frustrating for customers. We will take this seriously as we continue working to improve how we assist with return requests and follow-up communication.
We sincerely apologize again for the inconvenience and disappointment this has caused.
Warm regards,
Jen
Looks just as good at home.
26 April 2026
Unprompted review
Reply from TwinklingTree
Hi Evelyn,
Thank you so much for sharing this with us! We’re so happy to hear that your piece looks just as good at home as you hoped it would.
It means a lot to know that it made a beautiful impression once placed in your space. We always hope our pieces bring the same sense of charm, warmth, and magic that customers imagine when choosing them, so your feedback truly makes us smile.
Thank you again for choosing TwinklingTree. We hope it continues to add a lovely glow and a special touch to your home.
Warm regards,
Jen
I love my light up tulips
I love my light up tulips! Beautiful soft lighting too!
7 May 2026
Unprompted review
Reply from TwinklingTree
Hi there,
Thank you so much for your beautiful feedback! We’re so happy to hear that you love your tulip lights!
There’s something so lovely about soft, gentle lighting, and it means a lot to know that your tulips are bringing that warm and peaceful glow into your space. We always hope our pieces can add a little beauty, comfort, and charm wherever they’re placed, so reading your kind words truly makes us smile.
Thank you again for choosing TwinklingTree and for taking the time to share your experience. We hope your tulips continue to brighten your home and bring you joy every time they light up.
Warm regards,
Jen
The unboxing experience is actually…
The unboxing experience is actually really nice. Everything was wrapped carefully, nothing was rattling around, and it arrived in perfect condition which I was relieved about because I've had fragile things arrive completely smashed before.
Setup was easy, maybe 5 minutes to get it how I wanted it.
6 April 2026
Reply from TwinklingTree
Hi Timothy,
Thank you so much for sharing this! We’re really happy to hear that the unboxing experience felt thoughtful and that everything arrived safely and in perfect condition.
We know how disappointing it can be when delicate items arrive damaged, so it means a lot to hear that the careful wrapping gave you peace of mind. We’re also glad the setup was quick and easy, and that you were able to get it looking just the way you wanted in only a few minutes.
Thank you again for your lovely feedback. We hope your piece continues to bring beauty, warmth, and a little extra magic to your space!
Warm regards,
Jen
What a joke
What a joke! I purchased the lite up dandelions. Looked nothing like the picture in the advertisement. Very cheaply made! The price wasn’t cheap! It went in the trash!
15 April 2026
Unprompted review
Reply from TwinklingTree
Hi Robyn,
Thank you for reaching out to us.
We’re truly sorry to hear how disappointed you feel about your order. We understand how frustrating it can be to receive something you were looking forward to and feel that it did not meet your expectations, especially when you feel the price paid did not reflect the experience you had.
We also understand that it must have been upsetting to feel so let down that you no longer wanted to keep the item. That is never the kind of feeling we want any customer to be left with, and we sincerely regret that this purchase caused such frustration.
Thank you for taking the time to share your honest feedback. Your comments have been heard, and we will take them seriously as we continue reviewing the overall customer experience, including product quality, presentation, and value. We’re very sorry again for the disappointment this has caused.
Warm regards,
Jen
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