TUTOROO Reviews 

1,522
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the straightforward signup process and smooth user experience for connecting with tutors. Many people highlight the helpfulness of the support team and the ability to find suitable instructors, simplifying the process of building learning partnerships. However, some customers also noted significant dissatisfaction regarding payments and refunds. Tutors frequently report issues with payment when students discontinue after initial lessons. Additionally, several people experienced issues with refunds for unavailable teachers or company errors.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with some reviewers praising the team as... See more

Service

Customers had ambiguous experiences with service, with many expressing significant disappointment and... See more

User experience

Clients share positive opinions on user experience, with many finding the platform user-friendly and easy to... See more

Payment

Consumers find payment to be a significant source of frustration, with many reporting issues such as not... See more

Refund

People report negative experiences with refund, with many customers expressing frustration over prolonged... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great job of the support team, they are fast and efficientin, and in putting students and tutors in contact. On the other hand I think that giving four, one hour and a half, classes for free is is too... See more

Rated 4 out of 5 stars

I have met this instructor and we have agreed on a plan. But she said she was unwell for second lesson. We skipped it. Then she ghosted me for our 3rd lesson. Edit: Had multiple unpleasant experien... See more

Company replied

Rated 4 out of 5 stars

The great thing is, that the students come without me searching for them. Therefore it's a bit unpleasant, that I have to teach for two weeks for free, even though it's not certain that the student wi... See more

Rated 4 out of 5 stars

Tutoroo was instrumental in connecting my current student Dutch to me. I found the website a bit inflexible in that the lesson duration seems preset at 90 minutes which did not suit either of us. But... See more


Company details

  1. Private Tutor
  2. Language Course Provider
  3. Online Marketplace
  4. Tutoring Service

Information provided by various external sources

TUTOROO - Find the best language tutors near you, now.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(1,522)

209 reviews in the last 12 months

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Rated 4 out of 5 stars

Gabriella was great

Gabriella was great. I am concerned she did not receive her payment. Can you confirm this. She is an exception grow her and generous with her times d knowledge. Excellent

12 February 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 3 out of 5 stars

fairness?

platform is great, the teacher I found was great, however I was shocked to learn that Tutoroo collected the fee of four 1,5 hour classes from the teacher for the platform service.

I agree that a good platform deserves a fair share of the revenue for the service, but a fair share in my estimation would be the fee of 1 or 2 one-hour classes, but definitely not four 1,5 hour classes.

21 February 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Jan,

Thank you for sharing your feedback, and we’re glad to hear that you had a great experience with the teacher you found on the platform.

We understand your concern regarding the platform fee. To clarify, unlike many other tutoring platforms that charge an ongoing commission on every lesson, TUTOROO only applies its commission to the first two weeks of lessons. During this initial period, the typical lesson preference offered is either 1 hour or 1.5 hours per session, once or twice per week, depending on the student’s choice.

This one-time service fee supports the work involved in connecting students with suitable tutors, managing introductions, and providing ongoing support during the initial stage. After this period, students and tutors are free to continue lessons directly without any further commission from TUTOROO.

It’s also worth noting that if a student decides not to continue after a lesson has already been conducted, the tutor is still eligible to receive 50% compensation for that lesson. This helps ensure tutors are fairly compensated for their time and preparation.

Our goal is to keep the platform sustainable while also supporting both students and tutors. We truly appreciate your feedback and will continue working to provide a positive experience for everyone using TUTOROO.

Thank you again for sharing your thoughts.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 1 out of 5 stars

SCAM! Avoid this platform

SCAM!
Tutoroo does not honor its own policies. They promise tutors 50% payment if a student quits after two lessons, but in reality they don't pay. No support, no replies, no accountability. This platform exploits tutors and feels like a big scam. Stay away!!

23 February 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Anna,

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and understand how concerning this delay must feel.

Please be assured that our 50% payment policy remains in effect, and there is absolutely no intention to withhold any payment owed to you. Your case has been escalated and coordinated with both our Hong Kong team and Finance team to ensure it is handled appropriately.

We sincerely apologize for the longer-than-expected processing time. While the delay was not anticipated, we are closely following up and will provide an update as soon as the payment has been finalized.

We truly appreciate your patience and value your contribution to the platform.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 4 out of 5 stars

Tutoroo

It's good for connecting you with students, but bear in mind you have to give your time away for 2 weeks first

20 October 2025
Unprompted review
Rated 3 out of 5 stars

Great platform but tutors need to be…

Great platform but tutors need to be vetted and feedback from students need to determine if tutors stay on the platform or not. My Dzongkha tutor started out great but then he didn’t show up for scheduled lessons. Told me he was travelling but didn’t say anything in advance and left me sitting there until I reached out to confirm the lesson. He had time to post his own UTube and Instagram videos though. Payment was very complicated. Had to send money to Australia to a friend. Meant lots of conversions of currencies and many fees. I wouldn’t recommend this tutor. He didn’t have a passion for teaching the language and certainly didn’t respect me as a student.

21 January 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Lorrie,

Thank you for your feedback. We sincerely apologise for the experience you described. Missed lessons and lack of prior communication are not aligned with the standards we expect from our tutors.

Please be assured that we have reviewed your case and coordinated with our New Delhi team, who will be handling this matter directly. They will follow up accordingly to ensure it is addressed properly.

We also acknowledge your comments regarding the payment process. We understand that international transfers and currency conversions can be inconvenient, and we appreciate you highlighting this. Your feedback is valuable and will be shared internally as we continue improving our systems.

Thank you again for bringing this to our attention.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 4 out of 5 stars

Easy to work with

The great thing is, that the students come without me searching for them. Therefore it's a bit unpleasant, that I have to teach for two weeks for free, even though it's not certain that the student will stay with me for future lessons.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this scam platform at…

Stay away from this scam platform at…

Stay away from this scam platform at all cost !!!
For both teachers and students. They are just here to take your money and then ghost you.

I have been teaching on this platform and have been scammed with the very first student. First time this happens to me in more than 8 years of teaching !
Tutoroo state, in their policy that if the student doesn't continue after the non paid classes, we are entitled to get 50% of the lessons price. I have been waiting for the money they owe me since August !! Can you believe that !
After many emails they always answer the same bullshit message that they will transmit the issue to the non existent Paris Team... Nobody ever reply.
I met some students who used this platform in the past and they are also complaining they have never been refunded...
This platform is highly disrespectful towards both the students and teachers.
Please, AVOID it AT ALL COST you can only be deceived.
Prefer ethic and respectful teaching platforms such as Vierbling or Preply.

11 February 2026
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Estella,

We’re truly sorry to read about your experience and understand how frustrating this situation must feel.

Please be assured that your case has been coordinated and escalated to our Paris team for review. We understand the delay has been longer than expected, and we sincerely apologise for the inconvenience this has caused.

TUTOROO does not withhold payments intentionally, and payouts are processed according to our stated policy once the case review is completed. We are continuing to follow up internally to obtain a clear resolution for you as soon as possible.

We appreciate your patience and the time you took to share your feedback.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 5 out of 5 stars

​The platform provided an exceptionally…

​The platform provided an exceptionally user-friendly and efficient approval process. ​Its clear guidance facilitated a smooth transition from my initial application to a fully established profile, eliminating the need for interviews or any other demanding requirements. ​This platform comes with my strong recommendation for anyone aspiring to find a teaching role

4 February 2026
Unprompted review
Rated 1 out of 5 stars

They don't send me the payment and it…

They don't send me the payment and it has been 2 months.
the website still get money from new customers but they don't send the payment as they said on the website.

5 November 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Thicha,

We are sorry to hear about your concern and understand how frustrating a payment delay can be.

Please be assured that payments are processed in accordance with our stated policy and timeline. In some cases, additional verification or internal coordination may be required, which can cause delays.

We have coordinated this matter with our Chiang Mai team to follow up accordingly and ensure it is reviewed as a priority. Our team will continue assisting until this is properly resolved.

Thank you for your patience and for bringing this to our attention.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 1 out of 5 stars

I'm a tutor here.

I'm a tutor here.
It took quite a long time to get my payout. I can not believe why it took 8 months to get my fee paid only for one lesson .

1 June 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Yuko,

Thank you for your feedback.

We sincerely apologize for the delay you experienced with your payout. We understand how frustrating it must have been to wait an extended period of time, especially for a completed lesson.

Payout timelines can occasionally be affected by factors such as lesson confirmation processes, payment method verification, or administrative reviews. That said, an 8-month delay is certainly not the standard experience we aim to provide, and we regret that this was your case.

We appreciate your patience while the matter was being resolved. Please rest assured that we are continuously reviewing our internal processes to ensure payouts are handled more efficiently and transparently for our tutors.

If there is anything further we can assist you with, our support team remains available to help.

Thank you again for sharing your experience.

Best regards,
The TUTOROO Team
www.tutoroo.co

Rated 5 out of 5 stars

Great tutor

I’ve had a great experience with Mina so far! Her lessons are well-structured and thoughtfully tailored to my specific needs. She’s also extremely friendly and easy to talk to, which makes practising the language orally feel comfortable and enjoyable. Highly recommend! 😊

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great way to connect with a language Tutor.

We have been looking to get some tutoring in the Czech language for our children, but finding it tricky to connect with a tutor. Tutoroo seemed too good to be true - direct messaging with them and with a day getting replies from both them and the tutor. I was unsure about the upfront fee - but once paid, the tutor made a time to meet, and it couldn't have been smoother. Very happy with this service and connecting us with a great tutor.

23 January 2026
Unprompted review
Rated 4 out of 5 stars

Tutoroo was instrumental in connecting…

Tutoroo was instrumental in connecting my current student Dutch to me. I found the website a bit inflexible in that the lesson duration seems preset at 90 minutes which did not suit either of us. But the website only presets what happens during the first two weeks, the Tutoroo business model is good in that it allows direct communication between student and teacher as soon as the first two weeks is paid for.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Tutoroo as a tutor or student at all costs

I'm a tutor on Tutoroo and I've been experiencing difficulties when they have to pay me.
Tutoroo policy states that if a student doesn't want to continue with you after the first two lessons, you are entitled to 50% of the total for those first two lessons.
I've been chasing the Tutoroo support team for over two or three months and even though I've got a reply, they haven't paid me, they say they are checking it, it's been confirmed with the student but they haven't paid me yet. It is incredibly time consuming and unprofessional.
As a tutor, I won't recommend Tutoroo, you are better off starting on Preply or iTalki. Those platforms are fair and offer better services for both students and tutors.

20 November 2025
Unprompted review
TUTOROO logo

Reply from TUTOROO

Hi Marina,

We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.

We understand how frustrating delayed payments can be, and we sincerely apologize for the inconvenience and time this has caused you. This is not the standard of service we aim to provide to our tutors.

Your concern has been noted, and we will coordinate directly with our London team and Finance team to review the case and follow up on the outstanding payment in line with our policy. Ensuring clarity and timely resolution is important to us, and we regret that this has not been handled as smoothly as it should have been.

Thank you for your patience while this is being addressed. We take feedback like this seriously, as it helps us identify areas where we need to improve our processes and communication.

Best regards,
The TUTOROO Team
www.tutoroo.co

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