Purchased a pre order product that is planned to be released 3rd week of July. I believe there is no allocation to shop. However there is no communication to the update and i have to chase the shop f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely amazing experience! Will certainly be buying from Turol Games again. Bought the game at a time of year where things get caught up and delayed, and without skipping a beat, a few days later,... See more
Even a non Spanish speaker I was welcomed and hot a personal message to say all was in order, if not quite in stock. Great selection of games that are harder to find. I got a game from Brazil... See more
Took more than a month to arrive, poorly communications(except for the first message informing of a week delay, it ended up being 3 weeks) all communications needed to be started by me. To finish poor... See more
Company replied
Company details
About Turol Games
Written by the company
Turol Games, tu tienda online de juegos de mesa y entretenimiento
En nuestra tienda encontrarás todos los juegos de mesa, juegos de rol, miniaturas, juegos de cartas, estrategia y habilidad mental del mercado
¡ Somos una tienda online dedicada exclusivamente a la diversión y el entretenimiento !
Tenemos a la venta de todo tipo de juegos divertidos, tanto juegos de mesa como juegos de cartas, rol, entretenimiento, miniaturas... para poder disfrutar con la familia o con los amigos en todo momento.
Puedes encontrar juegos para expertos o los más sencillos y básicos del mercado, pero no por ello aburridos. Juegos para pegarte horas y horas inmerso en el mundo al que te lleva un juego de rol o de mazmorras, o 10 / 15 minutos con juegos rápidos y divertidos, los mejores para echarte unas risas.
Si hay algún juego que no encuentres en nuestra web, dínoslo y nos pondremos a buscarlo para poderlo poner en el catálogo y así al final intentar conseguir tener todos los catálogos de todos los fabricantes y marcas tanto españolas como internacionales.
¡Tenemos juegos con los que podrás entrenar tu habilidad tanto física como mental para que nadie te pueda parar!
Disponemos de juegos para niños y adultos que harán que tus tardes de ocio no sean en vano y sigas ejercitando tu mente hasta que puedas decir: ¡¡¡SOY EL MEJOR!!!
Nuestra larga trayectoria profesional en el sector nos avala, ayudando a nuestros clientes en la elección de los juegos o accesorios que necesitan en ese momento.
Contact info
C/ Concepción Gimeno Gil 5, 44600, Alcañiz, Spain
- 620355979
- info@turolgames.com
- www.turolgames.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Turol Games
Thank you for your comment!
Got what I was looking for but at a quite big money
Costumer service is quite good, yet it takes some time for them to answer back. They should add some information, details or specifications regarding international transfer because, although it has to with the bank you are client of as well, I had to transfer money twice in order to complete my payment due to the bank charges.
28 May 2022
Recommended seller
Excellent. Fast shipping. Yellow & Yangtze board game arrived in pristine conditions from overseas.
25 May 2022
Fast and good delivery
25 May 2022
Good, Quick and no fuss.
Good service, easy paymeny and fast shipping. Item arrived in good condition thanks to sturdy cardboard wrap. Would have liked to not have multiple plastic shipping bags as that seems a bit excessive, but that's mostly a Nacex issue. Otherwise, no complaints.
18 April 2022
Recomendadisimo
Un sitio perfecto donde adquirir tus juegos, son rapidos y cumplen con los tiempos de reposicion, envio y entrega. El paquete viene embalado perfectamente y sin daños. Vendedor super recomendable!
A perfect place to buy your games, they are fast and meet the replacement, shipping and delivery times. The package is perfectly packed and undamaged. Super recommended seller!
29 March 2022
Great service
8 March 2022
Exzellent Game
Exzellent Game, but it would be helpfull to clarify that the Manual is in Italian, Not english! You Use english on your Box Art, so that implies there is atleast a multilanguage Manual inside. Pls consider this in Future print Runs. Otherwise i'm astonished by the high Production value and Overall Game. I will recommend your Game further, but pls, do a propper english Release!
Kind regards, Marcus
23 February 2022
Slow delivery
No problem with what I ordered at all, but it did take several weeks to arrive and as it was going to be a gift, I had to get something else in the end.
17 January 2022
Rapido y perfecto!
6 January 2022
Good service
3 November 2021
It is a store with a service excelent
It is a store with a service excelent, a lot comunication with yours clients, i recomend in all ways.
My order of product was international and all was very good
28 September 2021
Reliable and responsive customer service
You can't really know how reliable a company is until you run into an issue and see how they fix it. It turns out that Turol Games did great in the first place, but when I had an issue, they had excellent and responsive customer service, so they definitely earned my trust as an online retailer.
24 September 2021
Good seller
Good seller, no bad surprises! Good communication, products arrived quickly. can recommend!
9 September 2021
Great store just takes awhile to ship…good store, shipping takes to long
Great store just takes awhile to ship items out
7 September 2021
Good product on time.
11 August 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.