Tunetoo Reviews 656

Reply from Tunetoo

Nov 28, 2025

Hello,
We are sorry to read about your experience. This is not the level of service we aim to deliver.

If you have not received any update regarding your order or delivery date, this may be due to a technical issue or an error in the contact information associated with your order.
We can check your €500 order immediately and provide a precise update.

Please contact us at sav@tunetoo.com
with your name and the email address used when placing the order.

We will do our best to resolve this situation as quickly as possible.

Kind regards,
The Tunetoo Team

Reply from Tunetoo

Apr 13, 2021

Dear client,

Thank you for taking the time to share your positive experience.

Please note that we do everything possible to be able to offer you quality products within a reasonable timeframe. It is therefore a pleasure for us to note your satisfaction.

We hope to see you again soon at Tunetoo.

Yours truly,

The Tunetoo team.

Reply from Tunetoo

Feb 23, 2021

Cher client,

Nos délais de production moyens sont de 10 à 15 jours ouvrés, votre commande a été produite et expédiée en 16 jours ouvrés, nous avons tout mis en œuvre pour respecter les délais prévisionnels annoncés.

Nous sommes navrés que le service client ne soit pas à la hauteur de vos attentes, vous nous avez écrit avec un mail à votre prénom alors que la commande a été validée au prénom de Véronique, en pleine période de rush, nous n'avons pas effectué les recherches assez approfondies et nous vous avions demandé à deux reprises ces informations.

Bien à vous,

L'équipe Tunetoo.

Dear Customer,

Our average production times are 10 to 15 working days, your order has been produced and shipped in 16 working days, we have done everything possible to meet the forecast times announced.

We are sorry that the customer service is not up to your expectations, you wrote to us with an email in your first name while the order was validated with Véronique's first name, in the middle of a rush period, we did not have researched fairly extensively and we had asked you twice for this information.

Best regards,

The Tunetoo team.

Reply from Tunetoo

Feb 23, 2021

Dear Jenna,,

We are sorry to read you in these terms.

The after-sales service being understaffed during this exceptional period of the end-of-year holidays, we were not able to provide you with the usual quality of service.
Our current response time is 2 working days, which allows us to respond to you as quickly as possible and provide you with solutions as soon as an anomaly is detected.

Best regards,
The Tunetoo team.

Reply from Tunetoo

Dec 31, 2020

Service client Tunetoo
23 déc. 16:11

Buenos dias,

Gracias por tomarse el tiempo de contactarnos.
Su pedido 273096 fue enviado el 10/12, el seguimiento indica que fue entregado el 23/12.
​​​​Le deseamos una buena recepción.
Quedamos a su entera disposición para cualquier información adicional y te deseamos un buen día.
Muy cordialmente.
Julie,
Servicio al cliente de Tunetoo.

Reply from Tunetoo

Jul 1, 2020

Hello,
Thank you for taking the time to contact us.
We take care to respond to each request, to each email, none remains unanswered, we are currently at a response time of 5-6 days.
If you send us an open ticket without waiting for our response, unfortunately, it is reclassified to the last date. Could you give me your email address or order number please? We look forward to answering you urgently.
We apologize for this situation and remain at your disposal for any information.
Best regards,
Sophie
Tunetoo Customer Service.

Reply from Tunetoo

Mar 5, 2020

Hello,

We are sincerely sorry to read your message.

We have made every effort to find your package with the postal services.

We have replied to each of your emails and have sincerely taken your situation into consideration.

Following all of our reminders from the postal services, your order was found by La Poste and returned to us. We are sincerely sorry for this delay from which we have suffered.

Sincerely yours,

The Tunetoo team.

Reply from Tunetoo

Nov 20, 2019

Estimada Leah,
sentimos enormemente su descontento y el retraso con el pedido. Como le explicamos a través de nuestro servicio de atención al cliente, al no añadir el nombre de la empresa el paquete nos fue devuelto y lo enviamos de vuelta tan pronto como nos llegó. De ahí que los tiempos de envío se hayan extendido más de lo deseado.
Buscamos la satisfacción de cada uno de nuestros clientes y esperamos que sean de su agrado las soluciones propuestas por nuestra compañera de atención al cliente.
Atentamente,
El equipo Tunetoo

Reply from Tunetoo

Jun 3, 2019

Hello,

Thank you very much for your feedback, we appreciate it.

We are delighted to have been able to meet your expectations.

We hope to see you again on Tunetoo.

Kind regards,

Customer Service.