Called on Thursday to organise delivery of goods from UK storage unit to Ireland. The items picked up Sunday and delivered Monday morning: Unbelievably speedy service! Great team all round from L... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team made a potentially stressful couple of days really easy for us, went above and beyond, professional service and done with a smile despite the hard work involved. Special mention to Kayne, Sim... See more
Absolutely top-tier, from start to finish. Having moved 4 times in 7 years, this has by far been our best experience, wish we'd used Trunk for the other moves too! We had a lot of fiddly and frag... See more
Company replied
We had an excellent experience with Trunk Logistics. Jay, Amin, and Raj were outstanding from start to finish—professional, efficient, and genuinely careful with our belongings. They packed up our ent... See more
Company replied
Company details
Written by the company
Focused on providing smarter moving and storage solutions, we are here for you every step of the way. With over 25 years experience of the removal industry, we not only have the knowledge but the passion to ensure your move goes as smoothly and as stress free as possible. As well as removals, we have a thriving storage section that covers two sites.
Contact info
Unit 54, RM17 6ST, Grays, United Kingdom
- 0330 998 8282
- info@trunklogistics.com
- www.trunklogistics.com
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
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I had a really positive experience
I had a really positive experience. Everyone was friendly and helpful, and things felt genuinely well-supported from start to finish. Communication was clear, the process was smooth. I’d happily recommend them to others.
5 December 2025
Unprompted review
Reply from Trunk Logistics
Thank you for sharing your wonderful experience! We’re so glad to hear that you felt supported throughout the entire process and that our team’s friendliness and clear communication made a difference. We truly appreciate your recommendation.
Really do not recommend this company.
Really do not recommend this company.
They outsourced our move to another removal company, didn’t share any of the details of the job with said company and the vans provided were not big enough for the volume of our belongings, meaning they had to take a trip back to our old house after offloading some things at our new house, much to the annoyance of the new buyers of our old house.
The movers we had were slow and hard to speak to, making the day more stressful than it should’ve been.
They also lost an item of ours in the move and said they would look for it but I’ve heard nothing since.
Not a great experience at all on an already stressful day.
24 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations, and we sincerely apologise for the stress caused on what is already a demanding day.
To clarify, while Trunk Logistics is the company you booked with, we do at times allocate work to trusted teams who operate with their own transport but carry out moves on behalf of Trunk Logistics. This allows us to provide coverage and flexibility for our customers, but we understand that it can be concerning if this isn’t fully understood beforehand. We will review how we communicate this to ensure it is clearer going forward.
Regarding your comment about communication with the team on the day, we appreciate that clear communication is important during a move. Some of our crews include experienced workers whose first language may not be English, but this does not affect their professionalism or ability to carry out the job to the high standards we expect. We value all of our staff equally, and we are confident in their skills and the quality of their work. That said, we are sorry if any language barrier made the day feel more stressful for you.
We are also very sorry that one of your items has not yet been located. Our Customer Services team did reply to your initial enquiry and advised that we would be thoroughly checking with all staff involved to trace its whereabouts. These checks do take time to complete properly, but please be assured that we are still actively working on this.
If, after all investigations are completed, the item cannot be found, the next step in our policy is for you to make a claim through the extended liability cover you selected for your move. Our team will guide you through this process if it becomes necessary.
We truly regret that your experience fell short of the standards we aim to deliver and appreciate your patience while our enquiries are ongoing. If you would like to discuss anything further, please feel free to contact our Customer Services team directly so we can assist you.
The two guys (Simon & Jay) who dealt…
The two guys (Simon & Jay) who dealt with our house move were brilliant. Very friendly, super efficient and were pleasure to have doing the job!
5 December 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your wonderful review Rob! We’re delighted to hear that Simon and Jay made your move a great experience. We’ll be sure to pass on your kind words. If you need anything in the future, we’re always happy to help!
Dan,Kaz and Jack were a great team and…
Dan,Kaz and Jack were a great team and worked really hard all , but were courtious and careful with our items
5 December 2025
Unprompted review
Reply from Trunk Logistics
Thank you for taking the time to leave such a lovely review Colin! We’re so pleased to hear that Dan, Kaz, and Jack made a great team and handled your items with care. We’ll make sure they hear your kind words. Best wishes in your new home.
Matt and Christi
Matt and Christi, were timely proffesional and completed the job without any fuss.
Would recommend Trunk Logistics if you are moving hone
4 December 2025
Unprompted review
Reply from Trunk Logistics
Thank you for your great review Tony! We’re delighted to hear that Matt and Christi were timely and professional, and that everything went smoothly. We really appreciate your recommendation of Trunk Logistics. If you ever need a hand with another move, we’ll be more than happy to help!
Great service
Great customer service and the guys on the day were helpful and professional, making a potentially very stressful day less so.
21 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your kind review Tina! We’re really glad to hear our team helped make the day run smoothly for you. We’ll be sure to pass your feedback on to them—they’ll really appreciate it. If you need anything in the future, we’re always here to help!
Brilliant service from Jay and Simon
Brilliant service from Jay and Simon. Super professional, quick, efficient, friendly, and all round helpful. 2nd time I've used and have recommended to 2 friends who are both also left happy.
29 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for the fantastic review! We’re thrilled to hear that Jay and Simon delivered brilliant service once again. It means a lot that you returned to us and even recommended us to friends — we’re delighted they were happy too.
If you ever need anything in the future, we’ll be here and happy to help!
Friendly and efficient
Luca, Armando and Luke were polite, friendly and efficient.
1 December 2025
Unprompted review
Reply from Trunk Logistics
Thanks for your 5* review Josie, it's very much appreciated. Wishing you all the best in your new home.
Not a great experience
Not a great experience. The lads seemed inexperienced and one in particular was not friendly or helpful. An expensive lamp was damaged as they had tried to dismantle it without asking first. I definitely wouldn’t use this company again.
3 October 2025
Unprompted review
Reply from Trunk Logistics
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us was not a positive one, and we sincerely apologise for any disappointment caused.
We understand how frustrating it must have been to encounter issues during your move, especially regarding the behaviour of the crew and the damage to your lamp. This is certainly not the level of service we aim to provide. We pride ourselves on delivering good customer service, and we genuinely appreciate feedback that helps us improve.
Our Customer Services team sent a follow-up email to you on 16th October to check that everything had gone smoothly but we did not hear back from you at that time. With regard to the damaged lamp, we could have addressed this much closer to your move date on 3rd October, and we are unsure why it has only been brought to our attention two months later. Unfortunately, accidents can happen, but we do offer extended liability to help customers in situations like this when we are informed within the timescale policies.
Once again, we are sorry that your experience fell short of expectations. Thank you for bringing these matters to our attention.
Kind regards,
This is the second time I’ve used Trunk…
This is the second time I’ve used Trunk for a house move - Matt and Luke were very professional, quick but careful, friendly and overall had a great experience thanks to their hard work.
Unfortunately one of the moving vans broke down on the way, so that was a bit of a downer, but overall a really good service.
24 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for choosing Trunk for your house move once again and for taking the time to share your experience!
We’re delighted to hear that Matt and Luke made the day smooth with their professionalism, efficiency, and friendly approach. We’ll be sure to pass your kind words along to them.
We’re very sorry about the inconvenience caused by the van breakdown. While unexpected issues can happen, we understand it can be frustrating, and we appreciate your patience and understanding on the day.
Thank you again for your trust and for your generous feedback. We’re glad to have been part of your move and hope to assist you again in the future — hopefully with a completely trouble-free experience next time!
Trunk Logistics Review
Our review has been overdue. Our experience with Trunks Logistics was excellent from the start. It was very convenient that we are able to book a video consultation for them to assess the best vehicle size and team needed for our move. We were assigned Pat and she was very helpful from the start. We had no sure date of our move yet and she made it simple moving provisional dates until we had that final date. The pricing was also reasonable as we asked around and some were very expensive. They also offered packing materials however, we already had our own.
On moving day, we had Kieran and Dan to help us move our things. They were very professional and kind too. They made good time and were very organised in stacking up our boxes. They helped with little things like putting our fridge in place.
Overall, we had a great experience with the Trunk Logistics team. They are highly recommended for a house move.
13 September 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for taking the time to share such a thoughtful and detailed review Vanessa.
We’re delighted to hear that your experience with Trunk Logistics was smooth from start to finish. It’s great to know that the video consultation helped make planning easier and that Pat was able to support you while your moving date was still up in the air. We always aim to be as flexible and accommodating as possible during what can be a stressful time.
We’ll also be sure to pass your kind words on to Kieran and Dan. We’re proud of how professional, friendly, and efficient our team is, and it’s wonderful to hear they helped make your moving day straightforward and well-organised.
Thank you again for choosing Trunk Logistics and for recommending us. We’re thrilled to have been part of your move and wish you all the best settling into your new home!
Excellent, professional and humerous
We've moved many times and these guys are amongst the best. From the quote to the day of move everything was very professional. Daniel and Wayne arrived on time, were friendly, professional and kept the humour up throughout the day. We definitely recommend.
27 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your fantastic review! Having moved many times, your praise truly means a lot to us. We’re delighted to hear that everything—from the initial quote to moving day—felt professional and seamless.
Daniel and Wayne will be thrilled to know their friendliness, professionalism, and good humour made such a positive difference throughout your move.
We really appreciate your recommendation and are grateful you chose our team. Wishing you all the best in your new home!
Excellent service!!
Excellent service!!! Very fast, efficient and affordable. Would definitely use their services again when in need.
16 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your wonderful review Kalyan! We're delighted to hear that you found our service fast, efficient, and affordable. It means a lot to know you'd choose us again in the future.
We truly appreciate your support and look forward to helping you whenever you need us next!
Would whole heartedly recommend Trunk Logistics to anyone and everyone
The team at the office and especially the removal team were first class .On moving day the weather was awful and we didn't get the keys till late ,but this didn't phase the team, they plowed through with a smile and always in a professional manner .Must thank Danny , Caine and the whole team for turning a stressful day into s semi pleasurable one.
One last note the cost was much cheaper than other companies I had quotes from so all in all well done and thank you
10 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that our office staff and removal team helped make your moving day smoother despite the awful weather and the late key handover. The team will be thrilled to know their hard work, positive attitude, and professionalism made a real difference.
We’re also glad to hear you found our pricing competitive. It was our pleasure to support you through such a big day, and we truly appreciate your kind words.
Thank you again for choosing us, and we wish you all the best in your new home!
Conor and Jack were the absolute best
Conor and Jack were the absolute best! They helped us pack and they were so lovely and promp and proffesional!
1000/10!!
24 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your amazing review Daria! We’re delighted to hear that Conor and Jack made your experience such a positive one. Knowing they were prompt, professional, and a pleasure to work with means a lot to us.
Your 1000/10 made our day — thank you! If you ever need a hand again, we’ll be more than happy to help.
Fantastic Service from Trunk Logistics
Amin, Kai, Mark and the team were fantastic. They were prompt and efficient with our moving and took great care to loom after our things. I'd definitely use and recommend Trunk Logistics.
31 October 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your wonderful review! We’re thrilled to hear that Amin, Kai, Mark, and the rest of the team provided prompt, efficient service and took great care of your belongings. We truly appreciate your recommendation and are grateful you chose Trunk Logistics for your move. If you ever need us again, we’ll be here to help!
Efficient, courteous and considerate
Mike and his team (Amin, Kayne and Brad) were efficient, courteous and considerate. The move went very well despite the lashing rain. Thank you.
14 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you for taking the time to share your experience Christine! We’re delighted to hear that Mike, Amin, Kayne, and Brad provided efficient, courteous, and considerate service. Even with the challenging weather, we’re glad the move went smoothly for you.
We truly appreciate your kind words and your trust in our team. Thank you again, and we wish you all the best in your new home!
Consumate professionals
Very impressed by this company. Brad, Amin, Mike, Chris and Chaz were an outstanding and likeable team of skilled professionals. They started packing with great care 2 days before the move. Some other companies we researched start on the morning of move. This team completed the task like a well-oiled machine and finished the whole move of our 6 bedroom home and garden in good time. Highly recommended and Thank You!
17 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you so much for your wonderful review Michael! We’re thrilled to hear that the team made such a strong impression.
Moving a 6-bedroom home and garden is no small task, and we’re glad we could make the process stress-free and timely for you. We truly appreciate your recommendation and your trust in us.
Thank you again, and we wish you all the best settling into your new home!
Lee, Cole and Poppy helped us
Lee, Cole and Poppy helped us move house today.
They were beyond helpful and nothing was too much trouble for them.
I would absolutely use them again and definitely recommend them to friends.
15 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you for your lovely review! We're delighted to hear that the team were so helpful during your move and made the whole process easier for you. It’s great to know nothing was too much trouble for the team. We truly appreciate your recommendation and would be more than happy to help you again in the future!
We had a brilliant and efficient team
We had a brilliant and efficient team
Matt, Amin, Luca and Rodney were friendly, helpful and ensured all our belongings arrived safely in our new home.
They were very understanding of our needs
7 November 2025
Unprompted review
Reply from Trunk Logistics
Thank you for your fantastic review Becky! We're so pleased to hear that Matt, Amin, Luca, and Rodney provided a brilliant and efficient service. It's great to know they were friendly, helpful, and made sure all your belongings arrived safely. We’re also glad they were able to understand and accommodate your needs throughout the move. We truly appreciate your feedback and wish you all the best in your new home!
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