Trunk Logistics Reviews 

1,259
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, friendly, and handle all personal belongings with great care throughout the entire moving process. People also deeply appreciate the remarkably smooth user experience, noting that scheduling, communication, and the overall journey remain entirely stress-free and efficient. Some reviewers were not happy with customer support and staff attitudes, reporting occasional instances of unhelpful communication and difficult behavior experienced during the move. A few consumers additionally noted unexpected delivery delays, vehicle breakdowns, or logistical challenges regarding long-distance transport arrangements and unmanaged items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team provided professional and friendly... See more

Service

Consumers find service to be exceptionally positive, with reviewers frequently praising the fast,... See more

User experience

Clients share positive opinions on user experience, highlighting how professionals made the moving day... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that team members arrived early and... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called on Thursday to organise delivery of goods from UK storage unit to Ireland. The items picked up Sunday and delivered Monday morning: Unbelievably speedy service! Great team all round from L... See more

Rated 5 out of 5 stars

The team made a potentially stressful couple of days really easy for us, went above and beyond, professional service and done with a smile despite the hard work involved. Special mention to Kayne, Sim... See more

Rated 5 out of 5 stars

Absolutely top-tier, from start to finish. Having moved 4 times in 7 years, this has by far been our best experience, wish we'd used Trunk for the other moves too! We had a lot of fiddly and frag... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Trunk Logistics. Jay, Amin, and Raj were outstanding from start to finish—professional, efficient, and genuinely careful with our belongings. They packed up our ent... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Moving and Storage Service
  4. Self-Storage Facility
  5. Storage Facility

Written by the company

Focused on providing smarter moving and storage solutions, we are here for you every step of the way. With over 25 years experience of the removal industry, we not only have the knowledge but the passion to ensure your move goes as smoothly and as stress free as possible. As well as removals, we have a thriving storage section that covers two sites.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,259)

186 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient. Luca and Catalin were unfazed by issues that arose and got on with the job. We moved a long way and they worked incredibly hard to make sure everything went smoothly.

11 November 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for this kind review Claire. We are so pleased everything went well and wish you all the best in your new home.

Rated 5 out of 5 stars

Thank you so much Trunk Logistics

Thank you so much Trunk Logistics - would definitely recommend your services - my friend used you then my daughter and then we did.
Very professional service, it was perfect thank you so much.

20 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words and for recommending us Linda! We're thrilled to hear that you, your friend, and your daughter all had a great experience with Trunk Logistics. It’s always a pleasure to help, and we truly appreciate your continued support.

Rated 5 out of 5 stars

House move

Wayne, James and Christy were a very efficient, courteous and speedy team. Hard to keep up with them! Thank you for helping to make my house move so easy.

3 November 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind review Beverly! We’re so pleased to hear that the team made your move efficient and stress-free. It’s great to hear.

We really appreciate your recommendation and would be more than happy to assist you again in the future! Best wishes in your new home.

Rated 5 out of 5 stars

Moving Alone with a Child – They Made It Feel Easy

From the first quote to managing my booking, Trunk Logistics provided an excellent and professional service. Silvia and Dan were absolutely amazing; very polite, friendly, and careful with all my belongings. They handled the packing and moving with so much care and efficiency. It was really fast!

As someone moving alone with my little girl, their kindness and support really made the process feel easier and warmer. I truly appreciated how considerate they were throughout the day. I would definitely use their service again and highly recommend them to anyone looking for a reliable and caring moving company.

1 November 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review! We’re delighted to hear that Silviu and Dan made your move smooth, efficient, and stress-free, especially while moving with your little girl. It’s fantastic to know their care, friendliness, and professionalism made the day feel easier and more reassuring for you.

We really appreciate your recommendation and would be more than happy to assist you again in the future!

Rated 5 out of 5 stars

Great experience with real professionals

Shout out to Archie, Elliot, Bart, Arunas and Dima! These guys were really fantastic - super professional, really helpful and careful with our possessions. Nothing was too much trouble and they got the job done at pace. I would definitely recommend.

24 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words Aaron! We’re thrilled to hear that the team made your move smooth, efficient, and stress-free. Your feedback about their professionalism, care, and helpfulness means a lot — we’ll be sure to pass it on to the team.

We really appreciate your recommendation and are always here to help with any future moves!

Rated 5 out of 5 stars

Lee and Eubeen were absolutely amazing

Lee and Eubeen were absolutely amazing. They arrived promptly and handled all of our possessions with care. They were efficient, friendly and couldn’t have done enough for us. Highly recommend Trunk Logistics! Thanks Lee and Eubeen!!!

28 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review Francesca! We’re thrilled to hear that Lee and Euben made your move smooth and stress-free. Your kind words about their efficiency, care, and friendliness mean a lot — we’ll be sure to pass them on.

Thanks again for recommending Trunk Logistics!

Rated 5 out of 5 stars

The three chaps were very hardworking…

The three chaps were very hardworking and polite, putting us at ease during a stressful day. Full credit to Matt,Amin and Archie for really helping us through the whole day.

27 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words Millie! We’re delighted to hear that Matt, Amin, and Archie helped make your moving day easier and less stressful.

Thanks again for choosing Trunk Logistics!

Rated 5 out of 5 stars

Definitely recommend

Pat was amazing at juggling diary to help accommodate a change of plans and was always positive through a stressful time.
Lee,Colin and Craig moved me out to storage and were careful, friendly, accomodating and super efficient.
Thank you all

30 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your lovely feedback Alexa! We’re so glad to hear that Pat was able to accommodate your schedule changes and keep everything running smoothly. It’s great to know that Lee, Colin, and Craig made your move to storage stress-free with their care, efficiency, and friendly approach.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Superb

Superb. James, Wayne & Bradd were absolutely excellent. They moved our entire house in record time, cleanly & nothing was too much trouble. It was a rainy day & loading & unloading in the rain couldn’t have been much fun but they were really cheerful, considerate & made sure everything was in the right place. When we arrived at our new house everything was unloaded with total care, including protecting the carpets & re-assembling the sofa’s. Totally excellent & we really appreciated their company as well as all they did for us in our new home. Thanks guys.

29 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your amazing review Louise! We’re delighted to hear that the team made your move such a positive experience — even with the rain! They will be so pleased to know their cheerful attitude, care, and attention to detail helped make your moving day smooth and stress-free.

We truly appreciate your kind words and are so glad you felt well looked after in your new home. Thanks again for choosing Trunk Logistics!

Rated 5 out of 5 stars

Excellent removalist company

Excellent removalist company. They were accommodating when my moving date changed. Matt, Silvio and Catalin were efficient, professional and friendly. They packed and unpacked their vans very quickly, and had amazing skills fitting everything in. Would definitely recommend

22 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words Deanna! We’re thrilled to hear that the team made your move such a positive experience. Flexibility and care are at the heart of what we do, so it’s great to know the team’s efficiency and professionalism stood out.

We really appreciate your recommendation and hope to help you again in the future!

Rated 5 out of 5 stars

Professional removals

Professional, timely and friendly service

22 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thanks so much for this positive review. We're so pleased you were happy with our service and wish you all the best in your new home.

Rated 5 out of 5 stars

Excellent moving day

Excellent moving day ! Everything handled with care.
The team of 5 (James, Amin, Wayne, Lee and Euban) worked so very hard. They were friendly and made the day a lot less stressful than it could have been. Would thoroughly recommend Trunk Logistics!

22 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review Joanne! We’re delighted to hear that our team helped make your moving day smooth and stress-free. They take great pride in handling every move with care, so it’s fantastic to know their hard work and friendliness made a difference.

We really appreciate your recommendation and hope to assist you again in the future!

Rated 5 out of 5 stars

Trunk Logistics Kent Removal

We hired Trunk Logistics for our recent house move and were very impressed with the communication from the get go. We had an initial call with a surveyor who assessed the size of our items per room and gave us a rough indication of the number of vehicles needed along with the quote. Very reasonably priced, everything went smoothly and very well, we couldn’t have imagined the move to go any better. The two guys were very friendly and upbeat throughout the day, they handled all of our belongings with care and consideration. And wouldn’t let us help them unload the vehicle at the new property, haha! We’d 100% use you guys again in the future and/or refer you to others in need of a reputable removal company!

The only downside was that we were not informed from the start that if you are exchanging and completing within the same week, there would be an extra £150 van loan charge. But nevertheless this company is well worth the extra charge!

17 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for taking the time to share your experience Karen! We’re thrilled to hear that our team made your move smooth and stress-free, and that you found our communication, pricing, and service to your satisfaction. We’ll be sure to pass your kind words on to the crew — they’ll be delighted to know their hard work and positive attitude made such a great impression!

We also appreciate your feedback about the additional van loan charge — the reason for this extra charge was because of the short notice. We had to hire an extra vehicle as all of ours had been allocated that day already. We passed on this fee at cost, but it is not always necessary.

It was a pleasure helping with your move, and we’d be more than happy to assist again in the future. Thanks once again for choosing Trunk Logistics and for recommending us!

Rated 5 out of 5 stars

The 2 guys that moved us Catalin and…

The 2 guys that moved us Catalin and Jack were absolutely brilliant everything was moved safely and treated with respect they were both polite and very helpful

7 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your kind words Claire. We’re so pleased to hear that Catalin and Jack made your move smooth and stress-free. It’s great to know everything was handled with care and that their polite and helpful approach stood out. We’ll be sure to pass on your feedback to them — they’ll really appreciate it.

Rated 5 out of 5 stars

Dan and super crew

Dan, Amin, Mike, Connor and Silva were so helpful today, working tirelessly to get our copious amount of boxes moved. We truly appreciate all their help and they also entertained my kids while doing it! Liam, beforehand was also very helpful when organising it.

21 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your lovely feedback Harry. We’re delighted to hear that the team made your moving day a positive experience — and even managed to keep the kids entertained along the way! We’ll be sure to pass on your kind words to them and to Liam, who’ll be pleased to know his help with the planning made things easier. We really appreciate you taking the time to share your experience and wish you all the best settling into your new home!

Rated 5 out of 5 stars

A stress free move

The whole process, from our initial enquiry to the follow up email checking we were happy with everything, was stress free and positive.
Our house was packed efficiently and carefully and the team dealt with the challenge of driving across the country and moving us into a fifth floor city centre apartment with good humour and were considerate and friendly throughout. Nothing was too much trouble!
I wholeheartedly recommend Trunk Logistics for anyone planning a move.

1 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your wonderful review! We’re thrilled to hear that your move went smoothly from start to finish and that our team helped make the process stress free. Tackling a cross-country move and a fifth-floor apartment is no small feat, so it’s great to know the crew’s hard work, care, and good humour made a difference. We truly appreciate your kind recommendation and wish you all the best settling into your new home!

Rated 5 out of 5 stars

Great company

we were really pleased with the whole package from the service preparing for the move and the two days themselves, all the Trunk team were professional and helpful.

1 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you for your wonderful feedback Leanne! We're so pleased to hear you were happy with the entire experience—from the planning stages right through to moving day. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Excellent

Excellent Lenny, Simon, Aaron and Dan who had a delightful sense of humour and helped with a very stressful day.
I would recommend Trunk, we have used them twice.

30 September 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your kind words and for choosing Trunk again! We're so glad the team were able to bring some humour and support to what can be a very stressful day. We’ll make sure they hear your lovely feedback. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Excellent service at all stages

The people I spoke with on the phone and via email were very friendly and responsive. The movers were friendly and fun and careful. Not one piece of damage on any of my property. Great guys. Wayne, James, Paul, Catalina and Bart were excellent

10 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for your lovely review! We're really glad to hear you had such a positive experience from start to finish. The team will be thrilled to know their hard work and great attitude made a difference. We’ll be sure to pass on your kind words to them. Wishing you all the best in your new place!

Rated 5 out of 5 stars

Lenny and Matt done my removals

Lenny and Matt done my removals made everything smooth for my family honestly could not of done this with out ur team they were stars x

18 October 2025
Unprompted review
Trunk Logistics logo

Reply from Trunk Logistics

Thank you so much for the kind words Lorna. We're thrilled to hear that Lenny and Matt helped make your move smooth and stress-free. We'll be sure to pass along your appreciation. It means a lot to us that we could support your family during such an important time. All the best in your new home!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look