Trinity Finance Reviews 

713
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing clear guidance, honest advice, and making the entire mortgage process remarkably straightforward and manageable from start to finish. Many consumers mention that advisors go above and beyond to secure the best possible rates while ensuring every step is thoroughly explained. People note that the support team is exceptionally responsive, maintaining timely communication and keeping clients fully updated throughout the journey. Reviewers consistently highlight the exceptionally smooth and stress-free user experience, noting that all questions and concerns are answered promptly and efficiently.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting their professionalism, patience, and clear... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and supportive interactions... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and prompt... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dean Murray made the whole mortgage process simple and stress-free from start to finish. He took the time to understand my situation and found the best deal available, explaining every step clearly... See more

Rated 5 out of 5 stars

Worked with Louis Chalk who guided me through the process of acquiring a mortgage. His advice and patience were invaluable for me as a first time buyer. Very quick response to queries and explained... See more

Rated 5 out of 5 stars

Hello What made my experience, Well I explained I have ADHD and Autism, Dean Murray & Vince Spicer both worked with me really well, I felt combatable and trusting in how they were dealing with... See more

Rated 5 out of 5 stars

Working with Vince and Dean was an absolute pleasure from start to finish. They made the mortgage process smooth, transparent, and stress-free. Both were incredibly knowledgeable, always available to... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Whether you’re a first-time buyer, remortgaging, moving home, investing in property or simply taking control of your finances, a mortgage is a big decision. A dedicate team of mortgage experts are here to help you every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

713 reviews

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No recent history of asking for reviews

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4.9

All reviews

(713)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ideal interaction

Felt straight away when in conversation with Gemma that we were looking at what my options were and what was in my best interest, not that I was being sold anything or that there were chances to upsell me. We were chatting in order to understand where I am, what I need and why, this allowed me to feel very reassured with the service I had received. To the point where I have already sent a relative her way, will certainly be using again and referring others who may be able to make use of her services!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of instructing once…

I had the pleasure of instructing once again my mortgage broker, Melanie Cook from Trinity Finance, this time to do a re-mortgage and she was nothing less than absolutely terrific! She is calm and patient and explains everything in a very easy to understand and reassuring way and she will always find the best mortgage to suit your individual circumstances. This time I also had the pleasure of working with Vince Spicer who is the mortgage administration manager at Trinity Finance who was also terrific! Once Melanie had submitted the application to the mortgage company, he then followed everything up for me, checking in regularly with the lender and the surveyors and the solicitors to ensure everything was kept on track and he kept me updated all along the way right up to completion. The service I received from Melanie and Vince was truly excellent and I would thoroughly recommend them because they are excellent mortgage brokers.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

I had very good experience with Trinity…

I had very good experience with Trinity Finance, my mum recommended their service to me. Maria and Vincent help my husband and myself with our mortgage application, and it got approved quite fast. They are pros, and replies email fast, answering all the questions that we had. Highly recommend.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

10/10

Dean was recommended to us through a friend and we are so glad we had him to patiently help us a long the path to get our Mortgage. Can’t fault the service from Dean and Vince, absolutely brilliant. Will be coming back for our remortgage and recommending to friends and family.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free remortgage - thank you Chloe and Joe!

We used Trinity Finance to manage our re-mortgage, which completed recently. The end-to-end service was great. They found a mortgage that met our needs, were always available to deal with questions along the way and made sure that everything ran smoothly from start to finish. Thanks in particular to Chloe Wallbridge and Joe Kelly, who provided a fantastic service throughout. We will certainly use them again.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

What a great service Trinity Finance…

What a great service Trinity Finance provides. Berkin is my broker and he did everything He can to find me the best deal. Also always looked for the updated rates, he managed to get me a better second rate from Halifax. He guided me through the process as I'm first time buyer. He responded all the questions I have (maybe silly ones as well) with a friendly manner and patience. Thanks Berkin for your first class service. Also, Chloe was so helpful to expedite the process and chase the responsible parties. Great Service Trinity Finance. Keep going.

5 December 2024
Rated 5 out of 5 stars

Limited company mortfage

Great communication from both Vince and Maria throughout the remortgage process.
Early advice given in remortgage of limited company property to ensure that it completed when needed
Thanks Trinity again

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, as usual, from Jonathan Smith. I would recommend him 100% as your mortgage advisor, very professional, knowledgeable and diligent.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Alasdair supported me through buying my…

Alasdair supported me through buying my first home, talking me through each step and taking the stress out of the process. He was extremely patient with all of my questions and found a product I was very happy with and tailored to my requirements.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Best experience !

I had a fantastic experience working with DEAN as my mortgage advisor.
He is professional, knowledgeable, and dedicated to securing the best mortgage terms for me
He was incredibly helpful, attentive, and always quick to respond to my questions
Outstanding service from Dean and Vince at Trinity Finance !

5 December 2024
Rated 5 out of 5 stars

Huge thanks to Louis Chalk!

Buying my first property in the UK has been super stressful, but Louis did an amazing job of supporting me through this process. He is knowledgeable, concise and very responsive. He helped me obtain a product which is 100% tailored to my needs within a tight timeframe. Highly recommended!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

A Huge Thank You to Ben Harrington

Ben Harrington answered all my questions, initially for a new mortgage and then subsequently a remortgage as we decided to stay put and our current deal was ending. I have found him to be patient and put up with my endless calls as I am very indecisive! Have now just had an offer which was better than expected. I couldn't have done it without Ben's assistance.

20 November 2024
Unprompted review
Rated 5 out of 5 stars

Melanie (ably assisted by Vince) did a…

Melanie (ably assisted by Vince) did a great job in getting us a mortgage when we didn’t think we would manage to get one. Both older, husband in 60’s and part time with income from different sources, we found lenders would only take earned income into account and another mortgage broker found the same. Melanie didn’t give up and managed to get us a mortgage with a mainstream lender. She was proactive and responsive and we are very grateful.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Support and Expertise from Ben Harrington

Ben Harrington at Trinity Finance provided outstanding support throughout my house-buying journey. From day one, he was proactive, approachable, and always available to offer advice based on his extensive knowledge.

Ben went above and beyond, even helping me secure better mortgage rates multiple times during the process. His dedication and expertise made a potentially stressful experience much more manageable.

I was recommended to Ben by a friend, and I’ll definitely continue using Trinity Finance for future property purchases and remortgages. Highly recommend to anyone seeking professional, reliable mortgage advice!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Shaun was my broker

Shaun was my broker. His thorough and professional tells you the truth and guides you through the whole process. He works for you firstly and he is concise and on point.
Best mortgage experience in 26yrs for me.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

This company is very professional

This company is very professional, serious and responsible work, enthusiastic to help customers, thoughtful for customers, very careful and friendly. The email response is very timely, and a lot of things will help us consider and help solve problems. Highly recommend such a good company. Great thank you for Lisa and chloe.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

We got our first time buyer morgage…

We got our first time buyer morgage done through them and DEAN & VICENT were amazing help they did all the best deals possible for us and we are lucky to have them at our first buying experience. We took 1 year almost to finalise the things, still they helped being calm in best possible way, thts what you expect as a great customer service , ideal morgage advisor for sure. I will highly recommend Trinity for your purchases for sure.

Riya x Ankush

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Buying a first home is…

#mortgageswithme Buying a first home is incredibly stressful, and for someone without a financial background securing a mortgage is the most confusing part.
Ellie was able to boil down all the rates and acronyms into logical information we needed to make the right decision.From the beginning, Ellie was a true advocate for us, always explaining difficult financial terms in easy-to-understand language.Also Chloe helped us a lot and offered us the best solutions. Thank you for your support.
🤗#Ellie Surey
🤗#Chloe
I really appreciate your support.!!!!!
Mihaela

4 October 2024
Unprompted review

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