Express Vehicle Contracts Reviews 740

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making every interaction pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and clear communication at every stage. The service is frequently described as excellent, with consumers noting the efficiency and ease of the entire process, from initial inquiry to vehicle delivery. Reviewers are particularly impressed with the regular updates and quick responses, which contribute to a smooth and stress-free user experience. The delivery service is also highly regarded, with vehicles arriving as promised, often earlier than expected, and with thorough handovers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers highlight the efficiency and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently highlight the team's... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, quick, and... See more

Based on these reviews

Rated 5 out of 5 stars

Great support and service from the team at every stage. Far better than other companies that I've dealt with. This team really cared about customer service and made the process of setting up the leas... See more

Company replied

Rated 5 out of 5 stars

Once again it was an absolute delight doing business with EVC! Ben was amazing, so professional & yet such a warm personality. Joseph played his part too, given the tight deadline we were working to.... See more

Company replied

Rated 5 out of 5 stars

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previo... See more

Company replied

Rated 5 out of 5 stars

Did extensive research on my new replacement lease car and found these guys online. The communication from first contact to delivery of the vehicle has been superb. They were the most competitive when... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

740 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Smooth and quick

Smooth and quick! Excellent service and amazing staff
Josh and Joseph thanks for making it easy for me.

17 April 2026
Unprompted review
Rated 4 out of 5 stars

Great communication

Despite a delay in the delivery of the vehicle caused by lack of supply from the manufacturer, the communication from Joe and Josh was clear and regular.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service Again !

As always, the service, handovers and overall client care was top notch ! The team at EVC look after their clients and are always available to assist........my loyalty is guaranteed !

18 March 2026
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Adrian, that is very kind. Great to hear that we looked after you so well. Thank you for allowing us to assist you again.

Rated 5 out of 5 stars

Excellent

Excellent Service from the start. Very professional and knowledgeable. Sourced an excellent price, were easily contactable and every question answered. Special thanks to Josh Campbell a great asset to your company.

20 March 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Gary, Josh was very happy to receive the positive review. The team work hard to make the process easy and we invest a lot of time in training to ensure great service for our end users. Thank you for taking the time to post your review.

Rated 5 out of 5 stars

Fantastic service from Joe and Harry!

I had a great experience with Joe and Harry while arranging my car lease. From the very beginning they made the whole process incredibly easy to understand and straightforward. They were always helpful, quick to respond to questions, and kept me informed on progress throughout.

My Electric Vauxhall Frontera arrived this morning and I’m so happy with it. Everything went exactly as promised, delivery was very efficient with no delays, and the whole experience was smooth from start to finish.

A big thank you specifically to Joe and Harry for their excellent service and genuine friendliness, I highly recommend them to anyone looking to lease a car. 😊

12 March 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Leah, that is such a lovely review. Thank you for taking the time to post about your experience with us. Harry and Joe were very happy to be mentioned. Recommendations are so important to us so thank you for sharing that you would highly recommend us. Thank you for choosing us !

Rated 5 out of 5 stars

Good quick service

Good quick service. Car prepared quick. Car delivered on time. Staff Harry & Joseph were professional, reliable, & efficient. Have used this company twicw before and will use again. Thank you.

11 March 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear John, Harry and Joe were very happy to receive the positive feedback. Repeat customers are music to our ears. Thank you for trusting us to assist you. Happy Motoring.

Rated 5 out of 5 stars

Very smooth and professional service…

Very smooth and professional service with great communication throughout the process.

5 March 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Jon, that is brilliant that you received excellent service from the team. Communication is key so it is great to hear that we excelled at this. Thank you for your order with us.

Rated 5 out of 5 stars

I lease the car with this company

I lease the car with this company, Jo and Harry delt with my case and I must say they were responding very fast and very reliable. I'm so glad I choose them. Highly recommend!!!

3 March 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Shahram, we are very grateful for you taking the time to post a review. It is appreciated. We are thrilled that Joe and Harry looked after you very well. Thank you for allowing us to assist you with your vehicle lease.

Rated 5 out of 5 stars

We're very pleased with the service…

We're very pleased with the service we've received from James & Michelle at Express Vehicle Contracts. We have been kept informed at every stage of the process and the deal was better than our previous vehicle lease provider. The Vehicle was delivered as promised and we received a thorough handover. The vehicle has also exceeded our exceptions. KIA PV5 very impressed.

11 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Marc, thank you for your review on your experience with James and Michelle. They were very happy to receive the post review. Thank you for taking the time to post this. Thank you for choosing us to supply your vehicle.

Rated 5 out of 5 stars

Superb service

Superb service from start to finish.great communication from Harry and Josh who were very efficient, Great price ,very easy to use online finance/contract arrangements - car did take a little longer to arrive but that was no fault of Express.
Highly recommended and would use again.

9 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Mr Lane, Harry and Josh were very happy to receive the great feedback. We are very sorry there was a slight delay. Great to see that the guys kept you updated. Thank you for your patience with that. Thank you for saying you will recommend us. Happy Motoring.

Rated 5 out of 5 stars

Fantastic service

Leased my new car through Express Vehicle Contracts and Michelle was brilliant throughout. Clear communication, quick responses, and a genuinely smooth process from start to finish. Highly recommend both the company and Michelle for sress free leasing.

6 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Louise, Thank you so much for posting about your experience. Michelle is brilliant at what she does and was very happy to receive the feedback. Thank you for taking the time to post this review.

Rated 5 out of 5 stars

Such a personalised service 5 stars

Carmel and her team gave me such a personalised service, I felt like I was their only client and fully supported throughout the whole process.
They successfully secured the car I desperately wanted, I can't thank Carmel enough and I will most definitely be using Express Vehicle Contracts again.

5 February 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Ruth, it certainly was a roller coater with the stock changing rapidly. Glad we got there in the end. Thank you for your patience during the process. You were lovely to deal with. Thank you.

Rated 5 out of 5 stars

From the moment of first contact…

From the moment of first contact everything was managed efficiently and informatively and Harry and Joe actually made the experience enjoyable which I didn't think I would ever say, as I usually dread it when it comes to my leasing time.
I received a personal and human service and always managed to get through within minutes and every query was resolved and actioned immediately.
The lease was dealt with and processed quickly and I know of other people who missed out on my particular deal as their broker wasn't as efficient as mine!!
I thoroughly recommend and will definitely be using again for my next lease.

13 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear David, Harry and Joe were very happy to receive the lovely feedback. Thank you for taking the time to post about your experience. We work hard on our processes and review them regularly. We try to make it as easy as we can. Thank you for choosing us.

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Harry and Joe were efficient, well organised and great communicators. Fantastic pricing, easy to use online finance/contract arrangements - car arrived in just over 3 weeks from first point of contact. Harry also went the other extra mile to find a cheaper maintenance deal. Highly recommended. Thank you for a great family car!!

29 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Sir/Madam, Great to hear that Harry and Joe looked after you very well. We work hard with the team to ensure that the process is easy to understand and follow. Great to hear that it was a quick delivery for you. When a delay happens it causes the end user a problem and us a problem. Really appreciate you taking the time to post about your experience. Thank you

Rated 5 out of 5 stars

Couldn't recommend this team enough

Couldn't recommend this team enough.

Not only did I get a great price for my new car, the communication and customer service is outstanding. Ryan handled my sale and was quick to respond throughout to any queries I had and was always available at the end of the phone.
I had a slight issue with paintwork of the car (nothing to do with Express, purely the dealer), I spoke with Joseph to get this resolved. He was so patient and understanding, was quick to respond every time and truly went above and beyond to get this resolved for me- massive thank you.

I would 100% use and recommend this company.

28 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Dear Hannah, that is such a lovely review thank you. Ryan and Ryan were very happy to receive the great feedback. Glad we were able to get that sorted for you quickly. Thank you so much for taking the time to post a review it is appreciated.

Rated 5 out of 5 stars

Great Deal & Great Express

Really great experience with Express Vehicle Contracts. The service was spot on from start to finish. More importantly I got a very good deal on the car which beat all my other quotes.My BYD took around 8 months to arrive, so it was a long process, but the team were brilliant the whole way through and always patient with all my questions. Communication was clear and reassuring throughout.
Big thanks to Carmel and Michelle both were amazing and made the whole experience easy and stress free.
Would definitely recommend!

23 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Hiten you have been so patient it was untrue. The colour trim on the BYD certainly caused us some challenges and you have been a gentleman throughout the process. Hopefully it was worth the wait and your lovely BYD is everything you hoped it would be. Enjoy your lovely new car !

Rated 5 out of 5 stars

Recommend this company

My 2nd time using Express Vehicle Contracts. Excellent service throughout my experience - quoting, purchase, progress and delivery of vehicle. Special mentions to Harry and Joseph. Fully recommend.

19 January 2026
Unprompted review
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Reply from Express Vehicle Contracts

Ah Nathan that is music to our ears. Repeat customers and happy customers are important to us. We try our best to make things smooth and easy for the client. Thank you for posting about your experience.

Rated 5 out of 5 stars

Brilliant from start to finish

Can’t recommend enough, seamless process from start to finish. Very responsive communication & handling from my first enquiry right through to the vehicle delivery.

Ryan, Josh, Joseph & Harry were super attentive throughout, and updated me regularly with professional and friendly emails and calls. Thanks all! Will use again!

18 December 2025
Unprompted review
Express Vehicle Contracts logo

Reply from Express Vehicle Contracts

Dear Tony, ah that is so kind of you to post a lovely review. It is great that 4 of the team assisted you when needed. Teamwork is the Dreamwork as they say. Thank you for your order !

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