Carwow Leasey Reviews 

1,282
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 798 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient staff for guiding them smoothly through the process, offering excellent, hassle-free service. People highlight exceptional customer service with quick responses and thorough explanations, making the user experience easy and stress-free. Delivery is often smooth, on time, and well-communicated, contributing to high satisfaction. However, some customers noted significant delivery delays, with vehicles arriving later than promised or dates frequently changing. A few others felt communication was poor, reporting a lack of proactive updates and difficulty getting responses, which led to frustration and the need to chase for information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the excellent and professional support... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting smooth processes and timely... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straightforward process. Quotation online, specific questions re business lease answered on the phone. One person - Olivia Gardner (who responded straight away) looked after the application (and also... See more

Company replied

Rated 5 out of 5 stars

Our third lease car, and best experience yet. Selected a number of deals through different brokers, but Carwow provided competitive contracts with just the right level of engagement. Georgia guided us... See more

Company replied

Rated 5 out of 5 stars

Simon PB helped me secure a fantastic deal on a business lease car. He supported me throughout the journey and I was able to drive away in a new car within 4 weeks. It was hassle free and nothing was... See more

Rated 5 out of 5 stars

First time I have used CarWow for a personal lease. The whole process was very well handled and efficient. Sven Leigis dealt with my initial enquiry and kept me fully informed throughout and worke... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,282)

795 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb car leasing service !!

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined.
Especially Simon Butler, who held our hand and put us right on the process of buying through a business.
He ensured success and stayed in touch every couple of days, to let us know of progress or errors.
I cannot recommend Carwow Leasey enough, if you want to lease a top of the range vehicle

29 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience leasing my car…

I had a great experience leasing my car through Carwow. Uwais who assisted me was professional, knowledgeable, and incredibly helpful throughout the entire process. They kept me informed every step of the way, answered all of my questions promptly, and made the whole experience smooth and stress-free. I really appreciated their excellent customer service and would happily recommend them to anyone looking to lease a car from here.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Although we weren’t able to come to an…

Although we weren’t able to come to an agreement on a car, I found Calum to be knowledgable, helpful and easy to speak to. It didn’t feel transactional and I never felt like I was being sold to but rather speaking to someone who was looking to understand my requirements with a view to helping me find a solution moving forward.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Carwow in…

Great experience with Carwow in selecting the right car and coming up with a very competitive deal. Sven the consultant I dealt with was excellent. This is my third lease deal .. the service and attention from Carwow far exceeded my previous provider.. which was the main reason for a switch.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with CarWow

I had a fantastic experience sorting out my car finance with Carwow, thanks to Richard Perkin. From start to finish, Richard was professional, knowledgeable, and incredibly helpful. He explained everything clearly, answered all my questions with patience, and made the whole process smooth and stress-free. His excellent customer service gave me complete confidence throughout.

I’d also like to give a shout-out to Rebecca D for her support and assistance. Together, they made the entire experience easy, efficient, and enjoyable.

Thank you both for going above and beyond—I wouldn’t hesitate to recommend Carwow and especially Richard and Rebecca to anyone looking for outstanding service.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Can't recommend highly enough.

From first contact and quotations to beyond the delivery date, the level of service and attention to detail has been excellent. I was well informed throughout the process, with questions answered incredibly quickly and thoroughly. Particular credit must go to Sven Leigis who has been exceptional, good humoured and phenomenally efficient, I can't fault his amazing service.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Helpful and Attentive

As a complete novice to the world of leasing. I found Ben to be most helpful and attentive. He answered all my questions clearly and explained the process throughout. I'll be seeking his help again when it's time to talk about my next lease car.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Service

I put in an enquiry and got a response the same day. Alanah Antinoro was my file handler, she was super helpful, explained the process clearly and kept me in the loop of what was going on via calls and email. Delivery was smooth and date arranged quickly. Very happy with my car and definitely recommend using Carwow as a broker for leasing vehicles and will continue to use them for any future leased vehicles. 10/10 service!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Would reccomend to family and friends

We ordered our first lease car through carwow leasey. It has been a great experience. I was allocated a named person to liaise with for queries. Georgia has been exceptional: she was able to match a like for like quote I’d found elsewhere after our order had been put through.

The portal is easy to use and helpful for tracking. I am glad I ordered through this company as order to delivery was about 8-9 weeks which is massively shorter than many other lease providers and dealerships.

Thanks Georgia for your help and making the process a smooth one

24 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

I was very pleased with the whole process from start to finish. Simon Pitney-Baxter was incredibly helpful, secured me an excellent deal, and was always quick to answer any questions I had. I would thoroughly recommend his services.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Your sales executive

Your sales executive, Calum, was so helpful from the point of initial enquiry through to us placing our order. Even when there was an issue with stock levels, Calum kept the communication going and offered various solutions, along with a better finance deal compared to what he had previously put forward, thus providing us with an overall saving. Great service!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Olivia Gardener and her colleagues were…

Olivia Gardener and her colleagues were an absolute pleasure to speak with!

Although the original car I was gonna get had an electrical fault, Olivia ended up finding me the same car for a little bit cheaper which was awesome!

10/10 would recommend!😁

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very pleased with the process from start to finish. Simon Pitney-Baxter was a great help and got me an excellent deal, and answered all my questions promptly. Thoroughly recommended.

15 July 2026
Unprompted review

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