Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more
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⭐ Excellent service from Richard and Carwow Leasey
⭐️⭐️⭐️⭐️⭐️
Excellent service from Richard Perkin and Carwow Leasey
I’ve had a really positive experience with Richard at Carwow Leasey. From our first conversation, he was friendly, professional and extremely helpful.
I had quite a few questions about the BMW lease, including the specification, optional extras and maintenance plan, and Richard took the time to answer everything clearly without ever making me feel rushed or pressured.
I also spoke to another company, but the overall experience and communication from Richard gave me much more confidence. He was genuinely helpful and made the whole process feel straightforward and reassuring.
I’m now going ahead with the lease and I’m really happy with the deal and the service I’ve received so far.
I’m looking forward to the same great customer service continuing through to delivery of the car. I can’t wait to receive it! 😊
Would definitely recommend Richard and Carwow Leasey.
Thank you! ⭐️⭐️⭐️⭐️⭐️

Reply from Carwow Leasey
Excellent experience
We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph was excellent in helping us find the make and model that we wanted, within budget and available within days. Really excellent experience

Reply from Carwow Leasey
Excellent leasing experience from start to finish
The Carwow Leasey team was friendly, competitive, communicative, and highly supportive throughout the entire process. Special thanks to Sven Liegis
for expertly guiding the leasing process and keeping everything on track. From application to delivery, the experience was smooth, straightforward, and hassle-free. I'm delighted with the car and would highly recommend Carwow Leasey to anyone looking to lease a vehicle.

Reply from Carwow Leasey
Order and delivery of my new car
Just received delivery of my new car.
The whole process was really straightforward and completion of documentation went smoothly. Once the vehicle was available, delivery was arranged and confirmed quickly.
The car arrived as expected. Thanks

Reply from Carwow Leasey
No response...
I emailed (leasey.sales@) on 25th July with an enquiry, I then chased on 7th August, no response whatsoever. Poor service and won't be using them.

Reply from Carwow Leasey
Liams Jaecoo7
Communication from Deise fantastic, car is fantastic, delivery on time, lovely driver with good manners. All good

Reply from Carwow Leasey
Really happy with my new Mazda 3
Really happy with my new Mazda 3
Just wanted to leave a review after recently leasing my new Mazda 3 through Carwow.
The whole process was really easy from applying for the car through to delivery. I was kept updated throughout and everything went pretty much exactly as planned, which made the whole experience very straightforward.
A particular mention to Ella Bailey, who was really helpful throughout the process. She was always quick to respond to any questions I had and made everything really easy, especially when it came to sorting out the paperwork and keeping me updated on the delivery.
The car itself is brilliant. I've had it for a few days now and I'm really pleased with it. It's exactly what I was hoping for and feels like a big step up from my previous car.
Overall, I've been really impressed with Carwow and would definitely use them again. Thanks to Ella and the team for making the whole process so smooth!

Reply from Carwow Leasey
It was simple to find a car and get a…
It was simple to find a car and get a quote. Throughout the process Calum supported me with various options

Reply from Carwow Leasey
Great Service
Dealt with Jamie Lowe. Great from start to finish, great customer care, great service.

Reply from Carwow Leasey
Excellent and efficient service
I made an online enquiry regarding a leased car. I received a phone call from Olivia Gardner who run through a few other cars with me. She emailed me over some information she required. I kept searching carwow website and come across a car that was perfect. I emailed Olivia and she replied almost immediately saying there would be a few months wait for this vehicle. I replied saying this would suit me perfectly. Within the same day of sending my enquiry my order was placed. Olivia was amazing. I have already recommended her.

Reply from Carwow Leasey
Complete waste of time
Complete waste of time, do not bother with them especially Noa Venter, pushy salesman with no clue

Reply from Carwow Leasey
Friendly competent staff and easy to…
Friendly competent staff and easy to get hold of.

Reply from Carwow Leasey
Simple, good advice, hassle free.
Simple, good advice, hassle free. Sven at CarWow was accessible, very responsive on all questions easy and complicated. They quarterbacked the whole thing up to delivery. Highly recommend.

Reply from Carwow Leasey
Great experience with Carwow Leasey
Great experience with Carwow Leasey. Callum Dufus, in particular, was extremely helpful as we worked through the process. Can't recommend them highly enough.

Reply from Carwow Leasey
Great service provided by Jamie Lowe
Great service provided by Jamie Lowe. No issues at all and very helpful and professional

Reply from Carwow Leasey
This was a no hassle arrangement
This was a no hassle arrangement, Sven gave me a call to check that this was the right option for me, approximately 2 weeks after the initial call I had my new car.
Amazing from start to delivery of the new car.
I would highly recommend Carwow and Sven.. and will definitely be using again once my lease is due for renewal.

Reply from Carwow Leasey
Thank you Joe! …
Throughout the whole process Joe was prompt and courteous in his communications, sorting everything out for us, and putting our minds at ease with our first foray into the world of EV driving. Couldn't recommend highly enough!

Reply from Carwow Leasey
Such a refreshing experience
Such a refreshing experience. Normally when dealing with car salesmen and advisors it can be so unrealistic and unrelateable but Richard was great and easy to talk to. Spoke through different option and helped get me a test drive for new car. Wasn’t pushy and wanted the best for us! Spot on!

Reply from Carwow Leasey
Sven was very helpful and great quick…
Sven was very helpful and great quick communications from him. He was very helpful with any questions and got back to me very quickly. Would recommend Carwow as I also sold my old car through car wow and received a good price

Reply from Carwow Leasey
Easy talking with a professional
Spoke with Ben about a couple of cars, he came up with a fantastic deal on a Skoda VRs which is now sat outside my house.
Totally satisfied with the whole service. I asked Ben lots of questions, each one answered with ease.
Great job!

Reply from Carwow Leasey
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