Bought a pair of trousers online and wanted to send back. Returns Portal link on website doesn't work and no response to emails or phone calls. Eventually responded weeks later after I open... See more
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placed an order paid for it received confirmation email NO DELIVERY no response from emails, facebook enquiries or voice messages. NO REFUND!!!!
So I went into this new shop Iv never been before I was worried because this was my 3rd shop Iv had struggles with and this time I honestly got the assistance I needed, Abbie helped me with my persona... See more
Company replied
Ordered an item which I never received. Constantly in touch with the company to sort it out, Weeks later still no further forward. No item and out of pocket paying for something I don't have. Terrible... See more
Company replied
Company details
Written by the company
Independent Retailer. Born in Middlesbrough in 1988. At the forefront of quirky, cutting-edge fashion.
Contact info
54-56 Albert road, TS1 1QD, Middlesbrough, United Kingdom
- collin@triads.co.uk
- www.triads.co.uk
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Shocking experience
Shocking experience, never sent the item ignored my emails and after I set a case up on PayPal cancelled the sale. Just don’t bother it’s not worth it, look at the reviews and they always seem to have an excuse!
8 March 2023
Unprompted review
Nightmare service ongoing. DO NOT BUY.
Nightmare service just an email saying it's not been sent but happy to take just shy of £180 out of my Paypal.
Now opening up a dispute after nobody on the end of the phone on the internet sales, useless shop staff saying the refund is on the way and no follow up and no reply to emails or phone calls.
No explanation and after reading comments below from Triads no remorse will come if you want the emails from yourself where you haven't replied and the phone call logs you don't answer then ask away at least I'll deliver which is more than yourselves.
Update: thanks for the refund after the mess about so I can't complain too much, only human I suppose! 2 stars 🌟
19 February 2023
Unprompted review
Reply from Triads
Hi Anthony monkman from bradford I did explain unfortunately we are human and did believe you had paid on klarna instead of PayPal I also said we would refund in 2 minutes which we did A little surprised you have had to go onto a 3rd party forum with so much keyboard anger with best wishes always
AVOID! TERRIBLE SERVICE
Ordered an item which I never received. Constantly in touch with the company to sort it out, Weeks later still no further forward. No item and out of pocket paying for something I don't have. Terrible customer service with everyone I dealt with regarding the order. Many companies out there with the same brand list as Triads, I'd advise looking elseware before choosing them. All round worst shopping experience. Terrible!
3 February 2023
Reply from Triads
Hi Craig Thompson As you know your local DPD Glasgow depot claimed to have delivered your parcel they then went back collected your parcel & redelivered it you are still claiming its undelivered so we are dealing with your depot in Glasgow as you live there to resolve this. So sorry you had to resort to a forum to neg ourselves while not mentioning any issues with DPD. We will get his resolved as promised & thank you for your understanding With Best wishes always
Easy to order & a quick delivery.
3 February 2023
Reply from Triads
Hi Roger,
Glad to hear you had a smooth ordering experience with us, mate! Quick deliveries are our jam. If you ever need anything else or have questions, just give us a shout. We're here to sort you out. Cheers! 🚚👍
Speedy delivery, great service
Speedy delivery, product arrived in perfect condition and as described. Very happy with both the product and the service. Will definitely use triads again for future purchases.
30 January 2023
Reply from Triads
Hi Chris,
Cheers for the shout-out, mate! We're chuffed to bits your delivery was quick and the product was spot on. Proper happy to hear you're pleased with both the gear and our service.
You know where we are when you're up for another browse. We'll be right here!
Poor communication
I’m trying to send something back and there communication is terrible. I have emailed twice with no response
8 February 2023
Reply from Triads
Hi you are a customer of love the sales this review is not meant for us please contact your sales channel
I am glad that the item arrived without…
I am glad that the item arrived without any problems.
I was lucky because there were some items left even though other stores were sold out.
The downside is that you didn't send me the tracking number.
I wanted to know the tracking number because it is an international delivery service, but I have contacted the customer many times to ask for the tracking number, but I have not received a reply.
7 February 2023
Reply from Triads
Thanks for letting us know the item arrived without a hitch. Great to hear you snagged some items even when others were sold out – score!
Regarding the tracking number, we're working on this. Currently, we don't provide tracking info as a standard, but we understand its importance, especially for international deliveries. We're looking into the possibility of incorporating it for future orders.
If you need tracking in the meantime, reaching out to the courier is your best bet. Feel free to hit us up if there's anything else on your mind. Cheers! 🌏
Faultless service and goods
2 February 2023
Great service
I couldn’t find the Ugg boots I wanted in stock anywhere. When I saw them on Triads I was worried it might be a fake company as I had never heard of it. But they kept me informed of the progress of my purchase and the boots arrived within a few days. Great service
1 February 2023
Reply from Triads
Glad you found those Ugg boots with us! Just so you know, we've been doing this since 1988, so we've got a fair bit of experience under our belts. 😊
Thanks for giving us a shot, and if you ever need anything else or want to explore our range further, remember, we've been here for quite a while, and we're here to help. Cheers!
Great delivery
23 January 2023
An all round good buying experience
I managed to track down a Viv Westwood bracelet that I had been trying to find for ages.
The price was reasonable and Traids managed to deliver the item in just a couple of days.
Would definitely use them again.
26 December 2022
Delivery and item spot on
26 January 2023
Top Service
Top Service
Quick delivery and a nice polo at a good price. Nothing to complain about at all 👍🏻
31 January 2023
The order came very quickly and they…
The order came very quickly and they kept you updated on your order
28 January 2023
Package never arrived and you still…
Package never arrived and you still have my money
16 September 2022
Always great to deal with
Always great to deal with, however when goods received were not to my liking so have sent back on this one occasion but no fault of Triads
20 January 2023
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