Triads Reviews 

I’ve only given 1 star because I cannot give zero.
Triads supplied a faulty item that their supplier agreed was faulty, but they only wanted to give a credit note or repair the item if I returned it at my cost! They ignored emails requesting a refund and failed to respond. Evidently an amateurish, unprofessional company that do not abide by UK Consumer Law. Avoid, avoid, avoid.

placed an order
paid for it
received confirmation email

NO DELIVERY
no response from emails, facebook enquiries or voice messages.
NO REFUND!!!!

Bought a pair of trousers online and wanted to send back. Returns Portal link on website doesn't work and no response to emails or phone calls. Eventually responded weeks later after I opened a case against them with my bank, where they said they haven't received the return even though it was tracked and signed for. If you run into this issue with them:

1) Return the items within 14 days of purchase using signed for Royal Mail delivery
2) Keep all evidence of trying to contact them via email or phone
3) After two weeks of being ignored contact your bank about a section 75 charge back, they will take it from there

The response I got said that they would refund me once they found the package and if I withdrew the claim! The bank refunded me a few days later.

Absolute cowboys.

I came in for a browse and the sales assistant was very helpful showing me the women’s items. I purchased a bag which she informed me was in the sale. Quickest and best purchase ever. The music in there was a great vibe too.

AVOID AT ALL COSTS. It seems this seller is pulling the same trick on a lot of customers.
The link on their website to generate a label is not working, when you ring the store the colleague says the manager isn't around and he will leave a message for her to call back but she never does, and then they never reply to any of the emails you send.
Unfortunately I was unable to return the order on time due to not being provided with the returns address in time nor a return label, not for a lack of trying. I ended up taking up a risk and returning the order to the store listed on Google of which there were a few.

Then they did not even follow up with me for a month despite the delivery being recorded. I called the store just to be told they weren't sure where the parcel was and they'd need to check. I called again to be told the parcel had been found but as it was outside the returns period it would be returned to me and I wouldn't receive a refund. So now I'm also out of pocket for the delivery charge back to the store.

The owner said there was nothing they could do and did not offer any resolution. Will never be shopping at this company ever again - the customer service is non existent.

I have the email chain to prove the above and will be reporting this store to trading standards. As you can see on trust pilot, my complaint is similar to a lot of other customers'.

Received a jumper but wrong size. Tried the return policy which is hidden in their website but the “start your return” link on their website does not link to a new page. Sent 2 emails, no reply, tried to ring costumer service but no answering, just answering machine. I do have now 12 days out of 14 to return the item. Not sure what to do.

Wouldn't even give them 1 star multiple times Trying to call no answer multiple emails no answer daft chat bot no reply Avoid this company like the plague
Used to use triads alot few years back but would not give them the time of day now
Proper Shi*e . Even had to get my bank to retract the sale due to the useless poor and quite frankly dismal service

Very disappointed I used this company a great deal in the past and they where excellent have not used for a couple of years but ordered a small item a week ago paid for item got conformation order straight away but nothing since keep e mailing triads but no response shop app says still waiting for details from triads luckily only a small value item but that’s not the point will never use again

DO NOT TRUST THIS COMPANY!!!!
Bought a pair of trainers online which didn't turn up.
Emailed customer support 5 times, no reply at all.
Phoned the store - when they finally answered someone said they'd give me the owners number - this number doesn't work.
Avoid at all costs. Trading Standards have been informed and I'm now trying to get my money back from the bank.

Ordered a top. The top did not fit so I placed a return within the advertised 14 day return window. This is the only return window information advertised on the website. The website does not specify a second window for an item to be returned within. I returned the top, only to be told it was late, that I was being charged for it, and that they would be sending the top back to me. I have heard nothing since. They have kept the money and the top. I have tried repeatedly to get in contact with the store and have not been able to talk to anyone.

Ordered a pair of Boots on 26/09/25 … 7 days later no sign of them.

I’ve emailed 4 times and phoned 3.

Customer service is non existent!

All I wanted was some sort of delivery update.

I’ve now emailed another 3 times asking for a refund.

Terrible service.

I am not normally one to leaves reviews, but this has been a truly disappointing experience. It has been down right frustrating trying to talk to customer service in regards to a pair of shoes which where clearly defected.

Instead of trying to rectify the situation or admit fault, they down played my initial complaint saying it was "manufactured this way". I have no sent the pair back and still have not received a single word of communication regarding my refund, which was delivery to their warehouse over 12 days ago.

I really enjoyed my experience with Triads recently, I ordered online and received my order correctly and in proper time!
I think I will continue to buy from this store in the future ❤️

Very efficient. Quick delivery fantastic purchases . Very pleased with my orders

Great service from start to finish, always satisfied and would recommend Triads to anyone.

STAY AWAY!!!! THIEVES!!!
Save your money and shop elsewhere!
How are these people allowed to operate it's beyond my understanding. I am involving trading standards.

Don’t order online from this store. Really terrible experience with communication. I ordered something online internationally and there has been no word from them. I have tried emailing them twice, messaging them through their website, through the shop app, even commented on their instagram, and direct messaged them on instagram. Once they FINALLY answered me on direct message saying they would ship it out tomorrow. And guess what they did not ship it out that day. I messaged them again asking why they haven’t when they said they would, they kept leaving me on seen. Now I am trying to contact them to cancel my order and they probably won’t answer that too. Don’t waste your time or money on this store when they can’t even use contact info that they have. I don’t even know if I’ll get my money back. I want to cancel my order #3173 and I want a full refund. Maybe you guys will actually get to me through this bad review.

Simply very professional from start to finish

Good price, fairly quick dispatch. However sizing guide was wrong on website and they took weeks to process refund, and only after several messages.

Very good ,all round service

Don't use them! Bought trainers, which were the wrong size due to the conversion table being incorrect on their website. Despite this I had to pay for return, and three weeks later still waiting for refund.