Travellink Reviews 

I spoke to a friendly person for cancellation of my Travel Link prime subscription. She resolved the issue, but she kept trying to persuade me to keep the service, and also came back many times with counter offers and push backs. I was very clear that I wanted to end the service, but had to use much time to get it done. She was very nice, but she is obviously been trained to badger people who want out.

Excellent og very kind service is what we met. The lady we talked to was very helpfull and showed us strong patience. She deliveref a solution with which we were very comfortable. Our deepfelt thanks to her!!

Agents were very helpful with my issues and overall experience was positive-

They subscribr you to prime account without you clickşng something and they dont send a proper explaining message. Full scam. They also refuse refund whole money even before the deadline is over. Initially they only offer you discount, if you psuh you can get half the money back. Do not reccomend at all

Worst customer service I've ever experienced

I was charged 889 DKK without my authorization after signing up for what was clearly presented as a 2-week free trial of Travellink Prime. Instead of starting a free trial, I was immediately charged for a full annual membership.

I've spent over 72 hours trying to resolve this through phone calls, emails, and online forms. Every time, I was redirected somewhere else instead of being given a solution.

I was also told that phone support couldn't issue refunds and that I had to contact another department. After following all their instructions, they simply replied that the subscription is "non-refundable," completely ignoring the fact that I never authorized an immediate paid subscription.

Travellink refuses to take responsibility for what appears to be a failure in their own system. A "non-refundable" policy does not justify charging customers for a service they did not knowingly agree to purchase.

If you're considering booking with Travellink, be extremely careful with any Prime offers. In my experience, customer service is unhelpful, departments contradict each other, and resolving an issue is nearly impossible. I have now escalated the matter through my bank and the relevant consumer protection channels.

I will update this review if Travellink finally refunds the unauthorized charge.

Very polite, patient and helpful lady. I have got all the information, a lot of good offers, some I regret I've said no too. I am thankful for the good and complet service. 🙏

Very disappointing experience.

I booked a flight for €138, but I ended up paying much more because of unexpected charges. I was charged €99.99 for Prime. I received €50 back and a €45 travel voucher, but the voucher is locked unless I reactivate Prime. I also called customer support using the number they provided and was charged €71 for the call.

The whole process was confusing and frustrating. I spent more than the price of my original ticket and had to waste a lot of time trying to resolve the issue. I hope the company improves its customer service and makes its pricing and subscriptions much clearer.

Easy booking. Talked to cutsomer service today and got excellent service.

Charged me money without my consent

Terrible , took them 50 days to refund me plane tickets that the airline refunded in 3 days. I also called the number on the app for costumer service having it in the UK , stayed in line for an hour + and had to pay a big phone bill. They also kept about 100 bucks of the money of the total booking for “management fees”. Avoid at all costs

Travellink is a scam company who withdraw from your account without knowing why???? Dirty business. So anoing.

I booked a flight through eDreams/Travellink because they advertised the lowest price. During the booking process, I was offered a free Prime trial. What was not made sufficiently clear was that this trial would automatically turn into an annual subscription costing 889 DKK (approximately €119).

The annual fee was, in my opinion, buried in the small print and only appeared at the very end of the booking process. A recurring charge of this size should be impossible to miss, not hidden in a way that many customers are likely to overlook.

As soon as I noticed the renewal, I contacted customer service and asked them to cancel the subscription and refund the charge. They cancelled future renewals but refused to refund the 889 DKK (€119) they had already charged. Instead, they repeatedly tried to offer me vouchers that I had clearly stated I did not want.

This is not the level of transparency I expect from a company. If your business relies on customers missing important subscription information, then your sales process needs to be questioned.

I strongly believe that subscription costs should be presented clearly, prominently and in plain language before a customer agrees—not hidden at the bottom of the page or buried in lengthy terms and conditions.

My advice to other customers: Be extremely careful when accepting a Prime trial. Read every detail before clicking "Accept", because what looks like a simple discount can quickly become an annual subscription of 889 DKK (€119).

I will never use eDreams/Travellink again, and I cannot recommend them to anyone looking for transparent and honest pricing. ⭐☆☆☆☆

great and easy

Service, booking

I normally have patience with airlines and booking sites when a major crisis happens like the one in the middle east. But I have been in contact with travellink so many times where they just feed you lies about how they have made your case a priority and you will get answer within 10 days. Its difficult even to talk to them, can only do it on chat and have to be aggressive to talk to live agent and you cannot send pictures to prove stuff to them so they cant tell their lies. They told me to contact airline as they had not received refund they said. Now after 3 months I learn that the airline paid them on march 27th, a couple days after my flight and they have just been stringing me along for 3 months. Give me my refund you already got! You stealing, lying, incompetent company!

After posting this I finally got the refund, but I will not change the review as this process has been ridiculous.

Do NOT trust these guys! Only scam! They will never let you unsubscribe once you do. I have written confirmation that my subscription is cancelled and they Keep charging me.

Very good help🤩👍