When I booked my tikets I paid for one suticase of 23 kg. 2 small suticase for placement in the sshelf in plane was suppose to be free or including the tickets price. Om airport chek in the person... See more
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The hotel was not at all what was promised in pictures and other info. The pool didnt have any water in it when we arrived! Our keys didnt work half the time. Housekeeping took towels away nyt didnt b... See more
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I spoke to a friendly person for cancellation of my Travel Link prime subscription. She resolved the issue, but she kept trying to persuade me to keep the service, and also came back many times with c... See more
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1. Sometimes you refer flight changes to the airline and when we contact the airline, they refer you back and it's a frustrating cycle. 2. I once bought additional insurance from you for a rental car... See more
Company details
About Travellink
Written by the company
Travellink is one of the world’s leading online travel agencies; a true disruptor in the online travel booking sector.
The business puts cutting-edge technology solutions to work on behalf of travellers worldwide. It offers the widest choice of flights from over 700 airlines as well as the greatest variety of hotels, and car rentals.
Founder of Travellink Prime, the very first subscription programme ever created in travel, Travellink is revolutionising the way people search for, book and enjoy travel.
Travellink is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies serving 20 million customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Travellink Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Travellink Flights |
Find now better deals looking for flights + hotels.
| Travellink Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Travellink Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Travellink Cars |
Meet the whole company and all our brands.
| Our brands |
Travellink Prime
Written by the company
- The world's largest travel membership
- Join over 7 million Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Best price guarantee
We’ll pay you 2x the difference
Find a cheaper flight or hotel and we’ll pay you 2x the difference. That’s our best price guarantee, and only one of the reasons why over 7 million people travel with Prime.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.travellink.com
Travellink Prime
2.2
Poor
19K reviews
Asks customers to review
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A bunch of scammers
A bunch of scammers. You will end up paying a lot more for the flight ticket because they will charge you 889 kr for a subscription that you haven’t signed up for.
13 August 2026
Unprompted review
This is a scam company
This is a scam company, so be careful. They will add you to their membership without your knowledge or certainty, and then deduct 889 kr from your account. I called them, and they talked a lot of nonsense. I just had money deducted today, so I called them immediately and they said they could refund me 444 kr. Let's see how it goes.
26 July 2026
Unprompted review
I would like to sincerely thank Zainab…
I would like to sincerely thank Zainab for her outstanding help and excellent service. She was incredibly kind, professional, patient, and genuinely caring throughout our conversation. She listened carefully, understood my needs, and went above and beyond to help me.
I truly appreciated her positive attitude and the way she handled everything with such professionalism and kindness. It was a pleasure speaking with her, and she made the whole experience easy and pleasant.
Thank you so much, Zainab, for your wonderful support and for making such a positive difference. You did an excellent job, and I truly appreciate it!
12 August 2026
May use AI-assist with repliesRead more
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When I booked my tikets I paid for one…
When I booked my tikets I paid for one suticase of 23 kg. 2 small suticase for placement in the sshelf in plane was suppose to be free or including the tickets price. Om airport chek in the personal said that was wrong from Travellink, so I must paid for tur and return. Totale NOK 200x2 = NOK 400,- This I want pay back from Travellink. Receipts will be send in other mail.
Best regard Roald Ask
(Mobil +47 95196061.
10 August 2026
Reply from Travellink
Hi Roald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
The chech in from Kalamata.
The chech in from Kalamata was not fullfilld by you. You did not give any reason. We did not know about ETA and that Easy-Jet did not do ‘the transfer work’. We had some very buzzy minutes at the airport doing the ETA-registration.
Most likely it schould have been easy for you to inform specific about ETA when having a stop in UK. We couldthen have in been well prepared before we came to the airport.
11 August 2026
Reply from Travellink
Hi Marit,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
helpfull Ahmed alsaied
11 August 2026
The receiver was nice,and explained…
The receiver was nice,and explained everything to me until i got it
10 August 2026
The ordering-process is very long and has misleading information about availeble tickets
The ordering-process is very long, with a lot of additional and optional offers that increases the price. Most offers is not necessary for the safety or comfort of the travel (Norway).
We wanted non-refundable travels and followed the instructions for ordering these travels. There were no indications during the orderingprocess saying that it was not possible to order non-refund.tickets. The order only failed during payment - in the end of the process.
We tried four times - failing every time! but succeeded as soon as we chose more expensive, refundable tickets. This is very misleading marketing of the tickets.
5 August 2026
Had a problem with a subscription so…
Had a problem with a subscription so called the service and got good help
10 August 2026
It was very good experience and helpful…
It was very good experience and helpful lady,she made my day. Thank you very much
7 August 2026
Was going to cancel my subscribtion but…
Was going to cancel my subscribtion but got amazing deals and got conviced otherwised.
9 August 2026
Ordering our travel
I recieved confirmation for the order shortly after my order was sent. I recieved offer of cheaper ticket after a cpouple of days (but didn't use it because the differnce was "microscopic"). It was very useful to recieve bording cards in advanve on emails and the Norwegain app.
7 August 2026
To get the price they promise you have…
To get the price they promise you have to take the Travel link Prime! It is also hard to find i formation how to cancel it! What a scam! Never again
7 August 2026
Reply from Travellink
Hi Sirkku,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Should have listened to the other reviewers
It’s a scammy company. First you think it’s cheaper and then they add loads of costs that would have been cheaper to book through the airline it selves. Then they promise that you will be able toto charge flight dates and names and all that for free and then they will tell you it’s not possible and that you have to contact the airline yourself. The airline will then ask you to pay about 900 dkk extra for any changes - so you gain 0 benefits from travellink prime and 100% more work and trouble and stress with your booking. Their promised 24/7 costumer service is a stupid chat bot that can’t do anything or if you ask to escalate the case, it’s a poor Indian person who doesn’t understand what you want or can’t act on it and will refer you to contact the airline again. I feel bad for the costumer service that is clearly tired of this company’s bullshit and underpaid. Avoid this scam.
9 August 2026
Unprompted review
Overcomplicated
Overcomplicated. It fumbles with our passport ID, and over complicate the whole process!
There is plenty of room for improvements!
8 August 2026
Reply from Travellink
Hi Claus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
how many bags you can take with you and what you have to pay for more
informative, but a glipp how small the bag shall be.
7 August 2026
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