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Travellink Reviews 

18,659
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 595 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported unexpected financial charges, severe overpricing, and hidden annual membership fees that appeared automatically without clear notice during the final payment steps. People also described deeply frustrating booking complications, unreliable flight reservations, and exceptionally long waiting times when trying to contact support agents for assistance. Some people were satisfied with helpful and polite customer service representatives who patiently resolved issues when they finally managed to communicate with a human agent. A few consumers additionally noted that certain travel arrangements, train tickets, and overall service bookings went smoothly without encountering any major complications.

What people talk about most

Customer service

Users describe profound frustration and disappointment with customer service, noting extreme difficulties in... See more

Booking process

Customers consistently note negative experiences with booking process, highlighting unexpected subscription... See more

Price

People report negative experiences with price, noting that initial low fares are often followed by unexpected... See more

Payment

Clients share negative opinions on payment, reporting widespread frustration over unexpected charges.... See more

Service

Customers had negative experiences with service, describing the overall process as incredibly bad and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When I booked my tikets I paid for one suticase of 23 kg. 2 small suticase for placement in the sshelf in plane was suppose to be free or including the tickets price. Om airport chek in the person... See more

Company replied

Rated 3 out of 5 stars

The hotel was not at all what was promised in pictures and other info. The pool didnt have any water in it when we arrived! Our keys didnt work half the time. Housekeeping took towels away nyt didnt b... See more

Company replied

Rated 3 out of 5 stars

I spoke to a friendly person for cancellation of my Travel Link prime subscription. She resolved the issue, but she kept trying to persuade me to keep the service, and also came back many times with c... See more

Company replied

Rated 3 out of 5 stars

1. Sometimes you refer flight changes to the airline and when we contact the airline, they refer you back and it's a frustrating cycle. 2. I once bought additional insurance from you for a rental car... See more


Company details

  1. Travel Agency
  2. Car Rental Agency
  3. Flights Search Site
  4. Hotel
  5. Travel Aggregator

About Travellink

Written by the company

Travellink is one of the world’s leading online travel agencies; a true disruptor in the online travel booking sector.

The business puts cutting-edge technology solutions to work on behalf of travellers worldwide. It offers the widest choice of flights from over 700 airlines as well as the greatest variety of hotels, and car rentals.

Founder of Travellink Prime, the very first subscription programme ever created in travel, Travellink is revolutionising the way people search for, book and enjoy travel.

Travellink is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies serving 20 million customers globally.

Resolve issues quickly, and receive top-notch support effortlessly!

Customer Service

Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.

Travellink Prime

Search, find, and book cheap flights with ease—your journey starts here!

Travellink Flights

Find now better deals looking for flights + hotels.

Travellink Flight + Hotel

Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.

Travellink Hotels

The smartest way to unblock more destinations in one go!

Multi-city Flights

Do you need a car at your destination? We’ve got you covered!

Travellink Cars

Meet the whole company and all our brands.

Our brands

Travellink Prime

Written by the company

The world's largest travel membership
Join over 7 million Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.

Best price guarantee

We’ll pay you 2x the difference

Find a cheaper flight or hotel and we’ll pay you 2x the difference. That’s our best price guarantee, and only one of the reasons why over 7 million people travel with Prime.

Contact info

Promotion box for Travellink

Travellink Prime

eDreams Prime is exclusive savings on flights, hotels and cars.

2.2

Poor

TrustScore 2 out of 5

19K reviews

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2.2

All reviews

(18,659)

1,413 reviews in the last 12 months

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Rated 1 out of 5 stars

I called and cancelled my travellink.. and still got charged!

I called and cancelled my travellink prime subscription and had to get preusaded to not cancel after i said no i want out 10000x times they canceled my subscription or so i tought! But they have charged me for 2 months after, i then had to call back today and cancel again! Even after getting a email confirmation on my cancilation, they told me as long as you go on the website or app again they will renew you subscription. DO NOT USE THESE PEOPLE THEY ONLY WANT YOUR MONEY AND DO NOT WANT TO HELP YOU! STEER AWAY DO NOT DO THE SAME MISTAKE AS COUTLESS OTHERS BEFORE ME! BEWARE!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

We booked a trip

We booked a trip, flight and hotel. The money was withdrawn but Travellink was unable to deliver one way by plane. We cancelled the trip and were promised the money back in our account. We have now waited for 30 days without the money being refunded. We have called Travellink repeatedly, where we were promised the money back within 48 hours without success. Now you have promised that we will get the money back in 30 days🤷‍♂️

14 August 2026
Travellink logo

Reply from Travellink

Hi Customer,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.

As soon as we have an answer, we will email you at the address you used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Vicky
Customer Care Team

Rated 1 out of 5 stars

SCAM!

SCAM!

Watch out for this. This is pure scam.

I bought a ticket here and I was given the opportunity to get 14 days free with Prime that would give me some opportunities plus cheaper flight tickets. I saw no reason why not to use the 14 days for free.

I bought my tickets. And then I thought, perhaps I should book my coming flight tickets also during this period of 14 days. I found a flight I liked and I was given the option to "reserve" this flight for a few Danish kroner, like 1$ more or less. Yay, then I had the price and flight closed down with a three day option to buy or not to buy.

Two days later, I decided to go for the flight. Imagine my astonishment, when I tried to buy the reserved tickets and the website just said "Sorry, the tickets are no longer available. We will give you a refund for the 1$". What the hell. So they ask you to reserve and with absolutely no consequences they tell you, well, actually we did not reserve anything, but here you are, your ridiculous amount of money will be back on your account.

I then started checking in here and saw that yes, they indeed try to scam you into paying app. 900 Danish kroner if you do not cancel. Oh well, I thought, I better cancel as soon as possible. So I went to their site to see how to cancel, and a phone number is provided. 24/7 support it says. I called it and first had to endure a horribly polite AI-bot, who wanted me to double confirm who I was. When I stated what I wanted to do, I was transferred to an Indian call center. This seems silly, as the AI had clearly identified who I were and that I wanted to cancel. So the call to the call center is only a way to try to sell a new service. There must be a law against that? The sweet Indian woman was very understanding and very interested in talking about a lot of things. I begged her please please and refused to have a normal conversation with her. Nevertheless, she tried wholeheartedly and several times to explain me about the benefits of staying on board. With only one mission and with the sensation of being scammed and hustled by pro hustlers, it still took me nearly 5 minutes to do the phone call. It is insane.

So an innocent "here's 14 days for free" can - and will for many - turn into a small nightmare of either being robbed of money or fooled into buying some other scam service.

This company should be investigated and their methods must surely be illegal.

DO NOT BUY ANYTHING FROM THESE HUSTLERS

20 August 2026
Unprompted review
Rated 4 out of 5 stars

Nice customer service, but expect them trying hard to keep you as a customer.

I found it difficult to easily cancle my subscribtion online. Which I guess is the whole point, so that I have to call. I got through to customer service quite fast. I got a better deal for my subscribtion and additional credit, but personally I just dont like to be sold things on the phone. It is just a personal preference. I accepted the deal on a pretense that it would be easy to cancle it any time I want in the future. Since I am very unsure when I will be traveling next.

19 August 2026
Rated 1 out of 5 stars

They try to scam you into Prime…

They try to scam you into Prime membership 100 eur so you can save 10eur or so onyour flight xD if you dont notice and read the fine print. Then you cant cancel membership online, you have to call customer support and have a person talking for over 10minutes reading a script trying to have you stay. Even if you asked 50x to just cancel and goodbye. Just really hope airlines and other companys will stop them from doing business. So yes stay away.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The operator we talked to, Sami was very helpfull and polite. We got the help we needed and the service was great. He made sure we got a good experience. Very respectfull young man. I will definetly use Travellink next time

14 August 2026
Rated 1 out of 5 stars

SCAM

SCAM - Just charged a membership that I have not asked for. Called support and got call center in India. They will refund half now after I spent lots of time complaining. In that process they keep the membership open, and let me know that I now have to call them again to cancel it finally. What a waste of time. no more use of Travelling.

13 August 2026
Unprompted review

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