When I booked my tikets I paid for one suticase of 23 kg. 2 small suticase for placement in the sshelf in plane was suppose to be free or including the tickets price. Om airport chek in the person... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Travellink is one of the world’s leading online travel agencies; a true disruptor in the online travel booking sector.
The business puts cutting-edge technology solutions to work on behalf of travellers worldwide. It offers the widest choice of flights from over 700 airlines as well as the greatest variety of hotels, and car rentals.
Founder of Travellink Prime, the very first subscription programme ever created in travel, Travellink is revolutionising the way people search for, book and enjoy travel.
Travellink is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies serving 20 million customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Travellink Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Travellink Flights |
Find now better deals looking for flights + hotels.
| Travellink Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Travellink Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Travellink Cars |
Meet the whole company and all our brands.
| Our brands |
Written by the company
We’ll pay you 2x the difference
Calle de Manzanares 4, 28005 , Madrid, Spain

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pure scam - they are charging for an annual service without giving a proper notice when buying a flight ticket
I called and cancelled my travellink prime subscription and had to get preusaded to not cancel after i said no i want out 10000x times they canceled my subscription or so i tought! But they have charged me for 2 months after, i then had to call back today and cancel again! Even after getting a email confirmation on my cancilation, they told me as long as you go on the website or app again they will renew you subscription. DO NOT USE THESE PEOPLE THEY ONLY WANT YOUR MONEY AND DO NOT WANT TO HELP YOU! STEER AWAY DO NOT DO THE SAME MISTAKE AS COUTLESS OTHERS BEFORE ME! BEWARE!
We booked a trip, flight and hotel. The money was withdrawn but Travellink was unable to deliver one way by plane. We cancelled the trip and were promised the money back in our account. We have now waited for 30 days without the money being refunded. We have called Travellink repeatedly, where we were promised the money back within 48 hours without success. Now you have promised that we will get the money back in 30 days🤷♂️

Reply from Travellink
I talked to a woman called Roshni in costumer service and she was so patient and helpfull for me and my friends
SCAM!
Watch out for this. This is pure scam.
I bought a ticket here and I was given the opportunity to get 14 days free with Prime that would give me some opportunities plus cheaper flight tickets. I saw no reason why not to use the 14 days for free.
I bought my tickets. And then I thought, perhaps I should book my coming flight tickets also during this period of 14 days. I found a flight I liked and I was given the option to "reserve" this flight for a few Danish kroner, like 1$ more or less. Yay, then I had the price and flight closed down with a three day option to buy or not to buy.
Two days later, I decided to go for the flight. Imagine my astonishment, when I tried to buy the reserved tickets and the website just said "Sorry, the tickets are no longer available. We will give you a refund for the 1$". What the hell. So they ask you to reserve and with absolutely no consequences they tell you, well, actually we did not reserve anything, but here you are, your ridiculous amount of money will be back on your account.
I then started checking in here and saw that yes, they indeed try to scam you into paying app. 900 Danish kroner if you do not cancel. Oh well, I thought, I better cancel as soon as possible. So I went to their site to see how to cancel, and a phone number is provided. 24/7 support it says. I called it and first had to endure a horribly polite AI-bot, who wanted me to double confirm who I was. When I stated what I wanted to do, I was transferred to an Indian call center. This seems silly, as the AI had clearly identified who I were and that I wanted to cancel. So the call to the call center is only a way to try to sell a new service. There must be a law against that? The sweet Indian woman was very understanding and very interested in talking about a lot of things. I begged her please please and refused to have a normal conversation with her. Nevertheless, she tried wholeheartedly and several times to explain me about the benefits of staying on board. With only one mission and with the sensation of being scammed and hustled by pro hustlers, it still took me nearly 5 minutes to do the phone call. It is insane.
So an innocent "here's 14 days for free" can - and will for many - turn into a small nightmare of either being robbed of money or fooled into buying some other scam service.
This company should be investigated and their methods must surely be illegal.
DO NOT BUY ANYTHING FROM THESE HUSTLERS
Very nice,helpful and skilled customer service.
I found it difficult to easily cancle my subscribtion online. Which I guess is the whole point, so that I have to call. I got through to customer service quite fast. I got a better deal for my subscribtion and additional credit, but personally I just dont like to be sold things on the phone. It is just a personal preference. I accepted the deal on a pretense that it would be easy to cancle it any time I want in the future. Since I am very unsure when I will be traveling next.
They try to scam you into Prime membership 100 eur so you can save 10eur or so onyour flight xD if you dont notice and read the fine print. Then you cant cancel membership online, you have to call customer support and have a person talking for over 10minutes reading a script trying to have you stay. Even if you asked 50x to just cancel and goodbye. Just really hope airlines and other companys will stop them from doing business. So yes stay away.
The operator we talked to, Sami was very helpfull and polite. We got the help we needed and the service was great. He made sure we got a good experience. Very respectfull young man. I will definetly use Travellink next time
Everything went smoothly and the customer service was good.
SCAM - Just charged a membership that I have not asked for. Called support and got call center in India. They will refund half now after I spent lots of time complaining. In that process they keep the membership open, and let me know that I now have to call them again to cancel it finally. What a waste of time. no more use of Travelling.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.