Traghettilines Reviews 

I booked two tickets and a car the day before my trip. Everything seemed to go well, but I never received the tickets. I tried to log into the website to download them, but I kept getting an 'error, something went wrong' message, even today. I spent nearly three hours on the phone trying to reach customer support, and when it finally seemed like it was my turn, I was left waiting for over an hour without any response. I tried this three times, and my brother also tried calling a different office to help me, but we were just kept on hold with no resolution. It was incredibly stressful, and I had to purchase new tickets from the official Tirrenia website to catch the ferry. The only positive thing is that they never charged me, at least not yet. Avoid using this website—just go through the official one; it's cheaper, and you'll actually receive your tickets.

Very easy and fast and up still

Impossible communication

Although Google isn't good at finding the ferry terminal in Napoli, the terminal and the company office where we collected our boarding passes are well signposted, so we had no problems finding the place. We found the shore and onboard ferry staff to be very kind and efficient. They did a great job and communicated well. There was plenty of space and we didn't feel overcrowded. The facilities onboard the ferry impressed us. Everything we saw was clean and well maintained. The beds in our 2 bunk cabin were very comfortable and our cabin bathroom and shower were excellent. The restaurants seemed well organized.
We have only 3 suggestions for improvement: 1) Foot passengers waiting to board the ferry in Napoli could benefit from some form of simple shelter in case of bad weather. The outdoor waiting area for passengers without vehicles is completely exposed. Fortunately on the day we traveled the weather was fine. 2) My wife has a gluten allergy. She communicated this to the onboard restaurant waiter and asked for his recommendation from the "gluten-free" section of the menu. Despite the resraurant menu showing several meal options labelled "gluten-free", my wife was told there was actually only one item that she could eat. This was a small, pre-packaged item which was labeled as "gluten-free and vegan". The individual contents were unidentifiable and it was barely edible. This was very unfortunate, since the onboard meal I ordered for a normal diet was very good. If the ferry service is unable to cater for people with food allergies that's understandable. However any items on the menu which say "gluten-free" should certainly be removed from that section of the menu if they are not actually suitable for people with gluten allergies. 3) Our proficiency in Italian language is very basic and English is our first language. However, onboard safety and information announcements which were supposedly made in English were so heavily accented that we understood more from the announcements made in Italian. Several other English speakers around us confirmed that they were also unable to comprehend the onboard announcements. It would be good if the ferry company could remedy this simple yet important factor. Overall a great experience with this ferry company and we would gladly travel with them again. Next time my wife will take her own food.

I'm really happy

Web-site works very well and follow up by whatsup & email is excellent.

Risposte veloci, immediate

As been great dealing with traghetty on line, easy thru, no problem, any info. I go it, voucher fast without any problems, I will recommended to any one any time. Book with confidence. Love it.

I find the site very easy to use.The service is Fast and efficient.Great Job Ciro

Facile e veloce

Efficienza

Efficienza, rapidità ed invio su cellulare e mail in contemporanea dei biglietti. Bravi

Facile e veloce

Siete veloci ed efficienti

The "Nerea" ship has arrived to Trapani on the opposite site of the port with no public transport stop. Trapani port terminal was located about 35 minutes by walk from this place.
Maybe this was just for operational reasons as "Nerea" is a brand new ship and Trapani is her temporary base probably.

Anyway, passengers should be notified about it! There wasn't any note when purchasing the ticket for this vessel. Please, keep in your mind when planning your trip.