I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Excellent communication
17 April 2026
Unprompted review
Reply from TouchNote
Hi Neil,
Thanks for your kind feedback! We're so pleased you've had a positive experience with the team.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Solving my problem
I was on a bus tour in Belgium and wanted to send a card to my wife. On the bumpy travel I managed to subscribe to an ongoing membership rather than just a single greeting card. TouchNote rapidly sorted this out for me and delivered the note on time as well !
17 April 2026
Unprompted review
Reply from TouchNote
Hi Robert,
Thanks for sharing your experience! We’re really pleased our team could quickly sort things out for you, and get your card delivered on time.
It’s great to hear everything worked out smoothly in the end.
Best,
The TouchNote Team
The card was delivered late
13 April 2026
Reply from TouchNote
Hi Gail,
We’re sorry to hear your card arrived late. We understand how disappointing that can be.
Delivery times can vary depending on the postal service, especially for orders placed over weekends, but we apologise if this didn’t meet expectations on this occasion.
Best,
The TouchNote Team
Reply from TouchNote
Hi Helen,
Thank you for your lovely feedback! We’re so pleased you’re happy with the finished card.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Couldn’t be happier with my experience
Couldn’t be happier with my experience. Making cards is so quick and easy and there are so many lovely ways to personalise them. Customer service is excellent as is the quality of the photos.
16 April 2026
Unprompted review
Reply from TouchNote
Hi Lucy,
Thank you for such lovely feedback! We’re so pleased you’re enjoying how quick and easy it is to create personalised cards, and that you've been pleased with the quality of the finished product!
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Satisfied customer
Have used TouchNote for years to customize cards for various occasions. Those on the receiving end are always very happy with their personalized cards. Quality is excellent as is customer service. Responsive and friendly.
20 February 2026
Unprompted review
Reply from TouchNote
Hi Dyan,
Thank you for your continued support over the years! It's so lovely to hear that your personalised cards are always well received, and that you’ve had a positive experience with both quality and customer service.
Best,
The TouchNote Team
Very good product and very good…
Very good product and very good customer support. After trying the similar companies I choose to use Touchnote
11 April 2026
Unprompted review
Reply from TouchNote
Hi John,
Thank you for the lovely feedback. We’re so pleased to hear you’ve chosen to use TouchNote and that both the product and customer support have stood out to you.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Review about the service
Has option for one card for $.011 + tax + delivery fees. No option to pay for with multibanco like vistaprint.
7 April 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for your feedback. We appreciate the suggestion around additional payment methods like Multibanco, and we'll be sure to share that with the team!
Best,
The TouchNote Team
ridiculously long to receive the cards
ridiculously long to receive the cards, email states shipped Monday and still haven’t received by Saturday
4 April 2026
Unprompted review
Reply from TouchNote
Hi Cooper,
We're really sorry to hear this - we know how frustrating it can be when a card takes longer than expected to arrive.
We work with a number of printing partners around the world to ship cards from as near to their destination as possible. Delivery is handled by local postal services, so unfortunately delivery times can vary slightly, but we appreciate this hasn't met your expectations on this occasion.
Best,
The TouchNote Team
Love how easy and affordable it is…
Love how easy and affordable TouchNote is! I love on the other side of the world from most of my family and this has been a great way to keep in touch!
2 April 2026
Unprompted review
Reply from TouchNote
Hi Brittany,
Thank you for the lovely feedback! We’re so pleased you’re finding TouchNote easy and affordable, and it's so lovely to hear that it’s helping you stay connected with family from afar. Sometimes receiving a physical card in the post really can help feel connected in a particularly special way.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
The No1 Card From U2 Them
I have been using Touchnote for over ten years, and never had a problem with them, Join the Club and see what you get! Also read my Comments in the following:-
1:- Ever gone somewhere & loved the place but can't get a postcard off it? Well you can with Touchnote because you can create your own take a picture on your camera phone and write your message on it ( Touchnote will add the time and place to it on rear where you have written your message
2:- STAMP's :- Create your own flag football club your face or any other as long its not rude
3:- You could be Anywhere as long as you have your mobile data on then send it to Touchnote and they will do the rest ie print it & post it doesn't matter what Country its going World wided
4:- Cards are the same apart from stamps as they are sent in a envelope with Touchnote stamp on it
5:- ALL CARD's ARE SENT FIRST CLASS
6:- You get a great service from them hence reason why I have been using them for over ten years
2 April 2026
Unprompted review
Reply from TouchNote
Hi Geoff,
Thank you for such an incredible review - and for your support over the past ten years. It really means the world to us!
We’re so pleased you enjoy creating your own postcards and cards wherever you are, and that the service has been reliable for you over time. We're here to make sending cards as quick, easy and stress-free as it possibly can be!
We truly appreciate you taking the time to share your experience.
Best,
The TouchNote Team
Cards are a joy to send and receive
I love sending and receiving TouchNote cards! I have been using it for years. When created with personal photos, they feel very special and always get stuck on the fridge, providing joy for months. The app is easy to use, postage is quick and the service is always reliable.
13 March 2026
Unprompted review
Reply from TouchNote
Hi Patti,
Thank you for such a lovely review! We’re so pleased you’ve been enjoying TouchNote over the years, and it really means the world to hear that your cards bring lasting joy long after they’re received.
It’s great to hear they’re proudly displayed, and that the app, delivery, and service have all been reliable for you.
Best,
The TouchNote Team
Enjoy the ability to use our own photos
Enjoy the ability to use our own photos to create greetings, travel postcards and cards for milestones.
Equally the fact that the cards are processed in a timely manner. Good job all round.
24 March 2026
Unprompted review
Reply from TouchNote
Hi Fiona and Murray,
Thank you for the lovely feedback! We’re so pleased you’re enjoying creating cards for a number of different occasions - we know how special it can be to add that extra personal touch with your own photos.
It’s great to hear the turnaround time is working well for you too!
Best,
The TouchNote Team
Best way to send a postcard
So easy to use. Take a photo, create you card, add a message and delivery address. TouchNote do the rest.
28 March 2026
Unprompted review
Reply from TouchNote
Hi Helen,
Thanks for the lovely feedback! We’re so pleased you’re enjoying how simple it is to create and send postcards - just as it should be.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Very impressive speedy service sending…
Very impressive speedy service sending cards to EU. Selection of cards not as good as other firms, but efficiency made up for this. Will definately use again
23 March 2026
Unprompted review
Reply from TouchNote
Hi Alison,
Thanks for your feedback! We're really pleased to hear you were happy with the speed of delivery - we work with a number of printing partners around the world to ensure the best possible service.
We also appreciate the feedback on the card selection, and we'll be sure to share this with the team as we continue to improve our range.
Best,
The TouchNote Team
Easy peasy postcards
Buying postcards is not always easy in other countries. But I love sending them! You don’t have to write a lot and the recipient knows you think about them. TouchNote allows you to take photos which are meaningful and send them as postcards to friends and family wherever you are. Love it!
30 March 2026
Unprompted review
Reply from TouchNote
Hi Sabrina,
Thanks for the lovely feedback! We’re so pleased you’re enjoying how easy it is to send postcards wherever you are. Especially when finding them locally isn’t always simple, we're here to help reduce of the hassle!
It’s great to hear you’re able to use your own photos to create something meaningful too.
Best,
The TouchNote Team
Good Team work
I have had only a few problems over the years l have been using TouchNote and everyone as been resolved quickly and sufficiently by the team working in the back ground..
2 April 2026
Unprompted review
Reply from TouchNote
Hi Judith,
Thank you so much for your kind feedback! Really pleased to hear that any hiccups you’ve experienced over the years have been resolved quickly and effectively by the team.
We really appreciate your continued support.
Best,
The TouchNote Team
Wonderful company
Their representatives are reliable, timely, and very helpful. Their service is excellent, and I would recommend them to anyone.
31 March 2026
Unprompted review
Reply from TouchNote
Hi Paul,
Thank you for the kind words, really pleased to hear that you’ve had such a positive experience with our team, and found the service reliable and helpful.
We really do appreciate the recommendation!
Best,
The TouchNote Team
Reply from TouchNote
Hi Katie,
Thank you for the lovely feedback! We’re so pleased you’re enjoying how easy it is to order, and the quality of the cards themselves.
Best,
The TouchNote Team
First order - never delivered
First order - Never gave me a full refund for an order that was never sent.
I bought a valentine’s card and gift. After I placed my order I was told it couldn’t be “rendered” so then I was given tokens/credits to resend the greeting card, but heard no word about the gift.
The tokens did not equate to the value of my order, and it took a very long time for customer service to get back to me about the status of the gift.
I did eventually receive a partial refund, but I don’t want to use the tokens either. Very disappointed after reading so many positive reviews.
Also sadly, my valentine didn’t get the gift or card after all.
10 February 2026
Unprompted review
Reply from TouchNote
Hi there,
We’re really sorry to read this. We understand how disappointing this must have been, especially given the occasion and that your first order didn’t go as expected.
We’d really like to investigate further and put this right for you. If you’re open to it, please share a few more details with us via Trustpilot and we’ll review this again to ensure everything is resolved fairly for you.
Best,
The TouchNote Team
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