TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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I have used Touchnote fir a few years niw and Im always pleased with the service recievrd. Their customer service has always been good with quick responses to questions and problems. Not that there'... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Fabulous customer service
I had a problem with my subscription and Mercy sorted it out in double quick time, with really nice emails, too.
I have always loved TouchNote but just don’t use it enough to justify it since it became a subscription service. I do recommend it, though.
You marks for customer service!
27 April 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the lovely feedback. We’re so pleased Mercy could sort things out quickly for you and that you felt well looked after.
We also appreciate your honest comments around the subscription, and we’re really grateful for your recommendation.
Best,
The TouchNote Team
Highly recommended
It’s a great service with a large choice of cards and postcards to send with options to send other goodies as well. Sometimes the service is let down by Royal Mail failing to deliver but TouchNote resent my lost card.
Would recommend.
25 April 2026
Unprompted review
Reply from TouchNote
Hi Lynn,
Thanks for your feedback. We’re so pleased you’re enjoying the range of cards and extras available.
We’re sorry to hear delivery didn’t go smoothly on that occasion, but glad we could get a replacement sorted for you.
We really appreciate the recommendation.
Best,
The TouchNote Team
Simple to use
I have used TouchNote for several years. Easy way to send a special photo. I can make simple birthday postcards. This most recent postcard was for my nephew.
22 April 2026
Unprompted review
Reply from TouchNote
Hi Donna,
Thank you for your continued support. We’re so pleased you find TouchNote a simple way to send special photo cards.
It’s lovely to hear about the postcard for your nephew too.
Best,
The TouchNote Team
Highly recommended
I have sent several cards with touchnote. They always arrived very promptly and my friends were thrilled to receive them as I was out of the country and unable to send cards via the postal service. I would certainly recommend touchnote to all my friends.
25 April 2026
Unprompted review
Reply from TouchNote
Hi Michaela,
Thank you for the lovely feedback. We’re so pleased your cards have been arriving promptly and that your friends enjoy receiving them - especially when you’re abroad.
We really appreciate the recommendation.
Best,
The TouchNote Team
This is an ancient art of letter…
This is an ancient art of letter writing and with a picture too. It's a rare form of communication now. but it 's precious that this app keeps it going.
Let's hope that the post office can stay afloat to continue this kind of correspondence
15 April 2026
Unprompted review
Reply from TouchNote
Hi Chuck,
Thank you for such a thoughtful review. We’re so pleased to know people appreciate more traditional ways of staying in touch - it’s exactly what we hope to keep alive.
It’s lovely to hear how meaningful that feels to you.
Best,
The TouchNote Team
My little niece didn’t get her birthday…
My little niece didn’t get her birthday card . Her birthday was on 22/04
My nephew who shares the same birthday got it on his birthday.
25 April 2026
Unprompted review
Reply from TouchNote
Hi there,
We’re really sorry to hear your niece’s card didn’t arrive in time, especially when your nephew’s did. We understand how disappointing that must have been.
Delivery times can sometimes vary depending on local postal services, but that doesn’t make the experience any less frustrating. If you'd like to reach out to our customer support team, we can help make sure this is resolved for you!
Best,
The TouchNote Team
Easy and fun to put together.
We don’t often send postcards but like to send a couple when we’re abroad. TouchNote save us having to spend time looking for postcards, stamps and and a postbox, and we can send personal pictures of places and experiences from our holiday, along with our message. They are easy and fun to put together, and the service is always excellent and very quick.
20 April 2026
Unprompted review
Reply from TouchNote
Hi Tricia,
Thanks for the lovely feedback. We’re so pleased you’re enjoying how easy and fun it is to create postcards while you’re abroad, without the usual hassle.
It’s great to hear the service has been quick and reliable for you too.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thanks for the lovely feedback. We’re so pleased you’re finding TouchNote easy to use and so handy.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
TouchNote review
I like the quality of the imagery, plenty of space for writing on either a card or postcard, and delivery time is great!!
Thank you for making TouchNote such a fantastic way to communicate using your own personal imagery!!
18 April 2026
Unprompted review
Reply from TouchNote
Hi Fran,
Thank you for the lovely feedback. We’re so pleased you’re enjoying the image quality, the space to personalise your message, and the delivery speed.
It’s great to hear TouchNote is helping you share your own photos in such a meaningful way.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thanks for the lovely feedback. We’re so pleased you found the process easy and that your card arrived on time and met expectations.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Superb efficient service.
24 April 2026
Reply from TouchNote
Hi Marie,
Thank you for your kind feedback. We’re so pleased you found the service efficient.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Simple to use
Simple to use, prompt despatch and recipient extremely pleased, what more do you want
24 March 2026
Reply from TouchNote
Hi Rob,
Thanks for the lovely feedback. We’re so pleased you found everything simple and that your card was well received.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Fantastic app
Fantastic app, send all my travel postcards this way and family/ friends greetings cards. Love the additional things that come with annual membership. Any issues are always resolved quickly by the team.
24 April 2026
Unprompted review
Reply from TouchNote
Hi Sandy,
Thank you for the lovely feedback. We’re so pleased you’re enjoying using TouchNote for both travel postcards and greetings cards, and getting value from the annual membership too.
It’s great to hear our team has been able to resolve any issues quickly when needed.
Best,
The TouchNote Team
I recently made a mistake with a…
I recently made a mistake with a TouchNote order and contacted the customer service support team. They contacted me promptly and very quickly sorted it out for me. Very impressive customer service … will definitely continue to use TouchNote and recommend them highly.
20 April 2026
Unprompted review
Reply from TouchNote
Hi Lyndon,
Thank you for the lovely feedback. We’re really pleased our team could quickly sort things out for you and that you felt well supported.
It’s great to hear you’ll continue using TouchNote and recommending us.
Best,
The TouchNote Team
Signed me up for a subscription without my knowledge or permission!
I've used touchnote for a number of years and always been happy with buying a few credits here and there and sending postcards occasionally to friends and family. I went to do the same today and selected 10 credit, went through the checkout choosing paypal and authorised payment for the 10 credits. Somehow along the way (and believe me wherever this happened it was NOT in ANY way clear) they've signed me up for a subscription and taken a further £71.93!! I did NOT authorise this, I did NOT select or sign up for a subscription and this seems a very underhand way to do business! I've emailed the customer services to ask them to cancel and refund this so we'll see how that goes but please be aware, if you're making payment for something you may well, inadvertently agree for them to sign you up for a subscription and take money from you even if you don't have it!
22 April 2026
Unprompted review
Reply from TouchNote
Hi Stephanie,
We’re really sorry to read this, and we understand how concerning it must have been to see an unexpected charge.
Subscriptions should never be added without clear consent, so this isn’t the experience we want for our customers. I understand you’ve already contacted our support team, and they’ll have reviewed this as a priority to make sure everything is resolved properly, including cancelling and refunding as appropriate.
We appreciate you bringing this to our attention, and we’ll also share your feedback with the team to ensure the checkout experience is as clear as possible.
Best,
The TouchNote Team
Very personal and timely with support
Very personal and timely with support
17 April 2026
Unprompted review
Reply from TouchNote
Hi Laura,
Thank you for your kind feedback! We’re really pleased you found the support both personal and timely, and we really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
9 year member. A communication lifeline.
I’ve used TouchNote for 9 years. It has been a lifeline of communication with family and friends while I’ve been caring full time for my mother and been unable to just pop out to the shops or post office. It has been simple to use and share memories and photos with loved ones. Though it’s never been possible to speak with a customer support member, they answer messages within a day or two and have been very helpful. Thank you to the TouchNote team.
18 April 2026
Unprompted review
Reply from TouchNote
Hi Alice,
Thank you so much for sharing - and for your support over the past 9 years. It means the world to us to hear how TouchNote has helped you stay connected during such an important time.
It’s great to know you’ve found things simple to use, and that our team has been helpful when needed.
Best,
The TouchNote Team
Excellent quality and after care service
I was over eager buying too many credits using my mobile phone to order a Thank you postcard. These were immediately cancelled & refunded.
I've used Touchnote over many years. The quality of the Cards chosen and efficiency of postage has been excellent.
14 April 2026
Unprompted review
Reply from TouchNote
Hi Tracy,
Thank you for the lovely feedback - and for your continued support over the years. We’re really pleased we could quickly sort the credits for you, and that you’ve consistently been happy with the card quality and delivery.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Excellent communication
17 April 2026
Unprompted review
Reply from TouchNote
Hi Neil,
Thanks for your kind feedback! We're so pleased you've had a positive experience with the team.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Solving my problem
I was on a bus tour in Belgium and wanted to send a card to my wife. On the bumpy travel I managed to subscribe to an ongoing membership rather than just a single greeting card. TouchNote rapidly sorted this out for me and delivered the note on time as well !
17 April 2026
Unprompted review
Reply from TouchNote
Hi Robert,
Thanks for sharing your experience! We’re really pleased our team could quickly sort things out for you, and get your card delivered on time.
It’s great to hear everything worked out smoothly in the end.
Best,
The TouchNote Team
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