TouchNote Reviews 

4,594
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy and quick to use for sending personalized cards. Many appreciate the high quality of products, including excellent image quality and personalization with their own photos. The service is reliable and efficient, with excellent, responsive customer support that promptly resolves issues. However, some customers experienced significant disappointment due to cards not being delivered as promised or arriving very late, especially for special occasions. A few other people also felt that customer service was unhelpful or unresponsive when issues arose, particularly concerning delivery problems or sensitive situations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and personalization options, with many appreciating... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy and quick to use for... See more

Service

Customers had positive experiences with service, often highlighting its reliability, speed, and excellent... See more

Quality

Customers consistently note positive experiences with quality, often describing it as excellent, high, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising their promptness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more

Company replied

Rated 4 out of 5 stars

TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more

Company replied

Rated 5 out of 5 stars

TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more

Company replied

Rated 5 out of 5 stars

Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more

Company replied


Company details

  1. Digital Printing Service

Written by the company

Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(4,594)

508 reviews in the last 12 months

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Rated 5 out of 5 stars

A personal touch.

I have used Touchnote cards and postcards for over 11 years. The postcards are great when travelling overseas as I can use a personal photo and I don't need to find a post office and buy stamps. The cards are useful for interstate and overseas friends and family members and I like to incorporate personal photos.

7 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Judi,

Thank you so much for your incredible support over the past 11 years! We’re truly happy to hear TouchNote has helped you stay connected with friends and family around the world while adding such a personal touch through your own photos!

Best,
Team TouchNote

Rated 5 out of 5 stars

Absolutely love Touchnote

Absolutely love Touchnote. I send personalised cards with my own photos to family and friends all over the world. The service is excellent and customer service is brilliantly responsive.

12 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Barbara,

Thanks for your kind review! We’re delighted to hear you enjoy sending personalised cards around the world, and we really appreciate your kind words about both our service and support team!

Best,
Team TouchNote

Rated 2 out of 5 stars

Great concept, failed execution

The concept is great, but the execution is a big fail. I've been using TouchNote for around 20 or so cards (pre-paid subscription) over the space of more than a year and invariably they go missing or have significant delivery delays (weeks). TouchNote always offer to resent the cards, and on second attempt they do arrive within a few days, so it is difficult to figure out why this problem occurs. For whatever reason, it is disappointing that TouchNote knows about the persistent non-delivery or delayed delivery issues but continues to promote a 3-5 day delivery window on all their marketing.

12 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Donna,

Thank you for sharing your feedback, and we’re truly sorry for the repeated delivery issues you’ve experienced. We completely understand how frustrating and disappointing this must be, especially for important occasions.

While most orders do arrive within the estimated timeframe, unfortunately delays and losses can occasionally occur once items are with local postal services.

We really appreciate your honesty and your continued support of TouchNote, and your feedback regarding delivery expectations has been shared internally.

Best,
The TouchNote Team.

Rated 5 out of 5 stars

This is a perfect way to send to friends…

This is a perfect way to send friends and family a greeting card using my art or my own photographs. I only wish there was a way to upload my signature. I am very pleased with the results and my family loves receiving their specially created card!

24 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Adrienne,

We absolutely love hearing how you use your own art and photographs to create something so personal for your friends and family. A signature upload feature is also such a lovely idea, we’ll be sure to share that feedback with our team!

Best,
Team TouchNote

Rated 5 out of 5 stars

I love keeping in touch with my family…

I love keeping in touch with my family all around the world. Not everyone can use social media to keep in contact. The cards bring so much pleasure - everyone feels loved, also putting family photos on the cards keeps everyone in touch and up to date with family news.

10 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi there,

Thank you so much for such a heartfelt review. We absolutely love hearing how TouchNote helps keep your family connected around the world. There’s something truly special about sharing family moments through personalised cards, and we’re so happy to be a small part of that.

Best,
Team TouchNote

Rated 5 out of 5 stars

I order 2-3 cards every week to send to…

I order 2-3 cards every week to send to family and they love receiving them lovely cards with lots of options and arrive on time

10 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Carol,

We absolutely love hearing that your family enjoys receiving your cards each week! It’s wonderful to know TouchNote has become part of your routine for staying connected.

Best,
Team TouchNote

Rated 5 out of 5 stars

Fab TouchNote cards 5 starservice can send card all occasion…

Fab service can send card all occasion covered for a small fee great service highly recommended and the card arrive quickly and everyone always happy to receive there card very handy as I work 12 hour shifts and struggle to get to shop and post office great service highly recommended recommend this app to everyone best app every better than other card online sites deserve the 5 gold star 🌟🌟🌟🌟🌟

9 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Deborah,

Thank you for the fantastic feedback! We’re so pleased to hear TouchNote helps make sending thoughtful cards easy and affordable for every occasion. Your recommendation truly means a lot to us!

Best,
Team TouchNote

Rated 5 out of 5 stars

Easy and fun to use

Easy and fun to use! And recipients of a TouchNote are always pleasantly surprised. The time from order to delivery is fairly quick.

8 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Maureen,

We’re so happy to hear you find TouchNote easy and fun to use and even happier knowing the cards continue to bring such lovely surprises to their recipients!

Best,
Team TouchNote

Rated 4 out of 5 stars

It hasn't grown but is still a good service

I've been using this app for 10+ years and it's good but hasn't grown with the times. It pushes a subscription now and that's annoying but there are only a few features locked behind the subscription. I've reported bugs with the app, particularly on duplicating cards and in the address book but they're still there years later even after I've gotten a new phone. Price is OK, obviously it's gone up dramatically in 10 years to more than $3 a card with subscription or $5 without, but it's not unreasonable and it's convenient to be able to send cards all over the world for the same price. Postcard quality remains good, people love getting them. I've had a recent spike of cards taking 10+ business days to arrive within the USA but in the past they have been fast. Compare with other services before trying, but I still use it. I just wish the quality and app had improved as the price tripled.

8 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Tim, thank you for your honest feedback and for being with TouchNote for over 10 years.

We’re really pleased to hear you still enjoy the postcard quality and convenience, though we completely understand your frustrations regarding app bugs, subscriptions, and recent delivery delays.

Your feedback has been shared with our team and is genuinely appreciated as we continue improving the experience.

Best,
Team TouchNote

Rated 5 out of 5 stars

This is an ideal way to stay in touch…

This is an ideal way to stay in touch with grandparents! I have a membership and whenever we have a great pic, I just fire it off with a quick note. All of the recipients have been thrilled. Making a postcard is fast and easy and the impact is so much bigger than just texting a copy.

8 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Luranah,

Thank you so much for sharing this! There’s something truly special about turning a simple photo into a keepsake grandparents can hold onto and cherish. We absolutely love hearing how TouchNote helps families stay connected, especially across generations.

Best,
Team TouchNote

Rated 5 out of 5 stars

Great customer service

The card came with a crease on it from handling by the postal service. They had no control over this but they still promptly gave me a credit and the card was still good quality.

5 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Jonathan,

Thank you for your understanding and kind review. While we’re sorry the card was damaged during delivery, we’re really pleased we could help resolve things quickly for you. We truly appreciate your support!

Best,
Team TouchNote

Rated 5 out of 5 stars

Touch Note is a Great Company

Touch Note was a great service for me. I live in Switzerland but have family in the United States and France. I am also a new mom. Not only was I able to send thank you cards/announcements to our friends and family, I was able to do it easily on a mobile app. It could not have been easier for me. A was able to handwrite notes and upload it into the card for a nice personalized touch.

8 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Vy,

Thank you for such a lovely review. We’re so pleased TouchNote made it easier to stay connected with friends and family across different countries during such a special and busy time in your life.

It’s wonderful to hear you enjoyed adding handwritten notes for that extra personal touch too!

Best,
The TouchNote Team

Rated 5 out of 5 stars

They’re making the process super easy…

They’re making the process super easy to make an excellent card to give to someone. I appreciate the service greatly.

6 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Mia,

Thank you for the lovely feedback. We’re so pleased you’re finding the process easy and enjoying the finished cards.

We really appreciate your support and taking the time to share this.

Best,
The TouchNote Team

Rated 4 out of 5 stars

Easy to use app

Easy to use app. Personalising straight forward.

23 April 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Charlotte,

Thanks for your kind feedback. We’re so pleased you’ve found the app easy to use and the personalisation process straightforward.

We really appreciate you taking the time to leave a review.

Best,
The TouchNote Team

Rated 5 out of 5 stars

I love the range of cards you can use

I love the range of cards you can use, but also the multiple photo option. I love how quick it is and how much more cheaply I can send cards to friends in Channel Islands, Ireland and UK from Australia and the quality of the cards is excellent. I have recommended it successfully to lots of friends!

4 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Emma,

Thank you for the lovely feedback. We’re so pleased you’re enjoying the range of designs and multiple photo options, and that we've been able to help make sending cards internationally quick, affordable, and reliable for you.

It’s wonderful to hear you’ve recommended TouchNote to so many friends too!

Best,
The TouchNote Team

Rated 5 out of 5 stars

TouchNote is a terrific app

TouchNote is a terrific app. Particularly good to show relatives and friends you’re thinking of them. I’ve got into the habit of firing off an impromptu picture of me with my family to my elderly mother, who’s amassed quite a collection. Or a photo taken at dinner sent as a thank you to the hosts. It’s so important to get photos off your phone and onto card and paper, otherwise they get forgotten about. Tech has come a million miles but life’s still better with pictures stuck to fridges.

4 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Rufus,

Thank you for such a thoughtful review. We’re so pleased TouchNote has become part of those little moments of connection with friends and family.

We especially love your point about getting photos off phones and onto fridges - there really is something so special about having those memories physically shared and displayed.

Best,
The TouchNote Team

Rated 5 out of 5 stars

A personal touch!

I love using my own pictures as postcards to send to family and friends. It's lots of fun to send right after a vacation or visit. Either thanking them for a fun time, framing an old baby pic as bday card, or just using an encouraging quote to let them know I’m thinking of them. It’s easy to use and so personal! Also love the feature where you can use a pic for a stamp as well!! Fun, fun, fun!!!

2 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Judy,

Thank you for such a wonderful review! We’re so pleased you’re enjoying all the different ways to personalise your cards and postcards - especially with your own photos and custom stamps.

It always means so much to hear how much joy they bring to both you and the people receiving them.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Excellent customer service

The customer services team were really helpful and dealt with my issue to an excellent resolution.
They asked relevant questions in a friendly professional manner. Even double checking the information with me when I mis-spelled something.
Emails kept me up to date and always polite.
100% customer satisfaction from me. Keep up the excellent service.

2 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Sharon,

Thank you for such lovely feedback! We’re really pleased our team was able to help resolve the issue for you and that you felt well supported throughout.

It’s great to hear the communication, attention to detail, and updates all made a positive difference. We’ll be sure to share your kind words with the team.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Well done, TouchNote!

TouchNote is an easy way of keeping in touch with friends and family. It’s really easy to use, not as impersonal as text or email, more like sending a letter so the recipient has something physical to hold and even a photo to share a special occasion. I love it, well done, TouchNote!

2 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Catherine,

Thank you for such a lovely review. We’re so pleased TouchNote is helping you stay connected in a more personal and meaningful way.

We love hearing that the physical cards and shared memories make such a difference compared to digital messages alone.

Best,
The TouchNote Team

Rated 5 out of 5 stars

Love Touchnote

Love Touchnote. Overcomes all the holiday postcard irritations and adds a delightful infivisl touch that everyone loves. We're out narrowboating and I can time personal photograph postcards to my granddaughter during her 3 week exam period with ease, knowing they'll get there. How's that for the delights of modern tech and Touchnote!

1 May 2026
Unprompted review
TouchNote logo

Reply from TouchNote

Hi Jo,

Thank you for such a lovely and detailed review. We’re so pleased you’re enjoying sending personalised postcards from your travels - and what a thoughtful way to stay connected during your granddaughter’s exams.

It’s great to hear how much joy they bring.

Best,
The TouchNote Team

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