TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
Company replied
I have used Touchnote fir a few years niw and Im always pleased with the service recievrd. Their customer service has always been good with quick responses to questions and problems. Not that there'... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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I like the ease of using the app.
I like the ease of using the app.
However, it’s not always user friendly and the designs need an update .
1 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for taking the time to share this. It's good to hear the app works well for you in the main, and we appreciate the honest steer on the parts that feel less intuitive and the designs that could do with a refresh.
Feedback like this is exactly what helps us decide where to improve, so we appreciate you taking the time to flag it.
Best,
The TouchNote Team
Saves hunting for stamps and post boxes
Handy to have , saves having to try to find stamps and post boxes.
Fairly easy to use.
Nice to be able to send sights you have actual seen from
Your own photos. Good to be able to include yourself in some pictures.
Nice to decide format of layout.
Good quality and service.
19 May 2026
Unprompted review
Reply from TouchNote
Hi Julie,
Thank you for the lovely feedback! We're really pleased TouchNote saves you hunting for stamps, and that you're enjoying sending your own photos - it's so special to be able to share photos from your travels.
It's good to hear the layout options and quality are working well for you, and we appreciate you choosing to send with us.
Best,
The TouchNote Team
Reply from TouchNote
Hi June,
Thank you for the kind feedback - we're really pleased the photo quality is hitting the mark for you. Prints that do your pictures justice are something we care a lot about getting right.
If there's ever anything we could do to make your experience even better, we'd be glad to hear it.
Best,
The TouchNote Team
I like Touchnote
I have been using TouchNote for years. Easy to make cards that have always been delivered. Any problems that I have encountered were very quickly fixed.
1 June 2026
Unprompted review
Reply from TouchNote
Hi Alan,
Thank you for your loyalty over the years - it really means a great deal. We're really pleased you've found the cards easy to make and reliably delivered, and that whenever something has cropped up, our team could put it right quickly.
Here's to many more cards to come, and thank you for being with us.
Best,
The TouchNote Team
Traditional photograph that you can keep produced in a modern sophisticated way!!
When I take a picture on my phone it doesn’t really provide the image and quality that I receive from my TouchNote pictures. I create postcards and send to friends and family and also create pictures for display for exceptional photos. Very excellent service and a really great way to display valuable memories.
25 May 2026
Unprompted review
Reply from TouchNote
Hi Stephen,
Thank you for such a generous review. We're really pleased the print quality does your photos justice - there's something so special about turning a phone picture into a postcard for friends and family, or a print worth putting on display.
It's wonderful to hear TouchNote is helping you keep those valuable memories on show, and we're grateful to be part of it.
Best,
The TouchNote Team
DO NOT USE to send sympathy cards
A family friend used Touchnote to send a sympathy card to my family due to the sudden & unexpected death of my father. Touchnote included, in the card, (without our friends knowledge) a coupen that said in large writing ‘LUCKY YOU!’
If you’re sending someone a card that isn’t for an overtly positive occasion I would use literally any other service because you can expect stupidity and callousness from Touchnote.
1 June 2026
Unprompted review
Reply from TouchNote
Hi Zoe,
We're so sorry - both for your loss and for the distress we caused at such a painful time. This should never have happened, and we completely understand your reaction.
We can see you also emailed us directly, and we replied a couple of days ago to apologise and to try to put things right. We haven't heard back yet, so if our message didn't reach you, please do check your inbox or reply when you're able - but there's no rush.
We're already looking into new safeguards internally to make sure it doesn't happen to anyone else, and we'd genuinely like to make it right with you directly.
Best,
Team TouchNote
an important communication media
TouchNote provides me with an important contact with a 100 year old lady. I can send her photos of years gone by to stimulate her memory and hopefully brighten her day.
29 May 2026
Unprompted review
Reply from TouchNote
Hi Geoffrey,
Thank you for sharing this - it means a great deal to hear how you're using TouchNote. Sending photos from years gone by, helping to stir those memories and brighten someone's day, is exactly the kind of connection we hope our cards can carry.
We're glad to play a small part in keeping that contact going, and we hope there are many more shared moments to come.
Best,
The TouchNote Team
I love making personalized greeting cards
I love making personalized greeting cards. And with touchnote. I create and they do all the work. Touchnote makes i, addresses it, stamps it amd mails the card. It couldn't be simpler.
23 May 2026
Unprompted review
Reply from TouchNote
Hi Eve,
What a lovely way to describe the TouchNote experience! We love that you can focus on creating something personal while we take care of printing, stamping and delivering those special moments around the world. Thanks so much for being part of the TouchNote community!
Best,
Team TouchNote
I had a problem with my Membership and…
I had a problem with my Membership and some money that had been taken from my account. Resolved speedily by Margen at TouchNote
22 May 2026
Unprompted review
Reply from TouchNote
Hi Sara,
Thank you so much for your review! We’re really pleased to hear the agent was able to get everything resolved quickly for you.
Best,
Team TouchNote
Top quality product
23 May 2026
Reply from TouchNote
Hi Esperanza,
Thanks for being part of TouchNote Community!
Best,
Team TouchNote
Touch note manage all my cards so…
Touch note manage all my cards so beautifully - on time, right addresses & great quality. Thanks so much!
22 May 2026
Reply from TouchNote
Hi Fiona,
Thank you for such a lovely review! There’s nothing better than knowing your special moments are arriving on time, in the right hands, and bringing joy along the way. We truly appreciate your support.
Best,
Team TouchNote
Such an easy way to send cards to…
Such an easy way to send cards to family who don't have internet access. I've been using Touchnote for years from various countries - Turkey, USA, Australia, Bangkok, Singapore. Cards are sent quickly and Touchnote keep you informed as to their status - then it's up to the Post Office (in whichever country) to take over!
4 May 2026
Reply from TouchNote
Hi Jayne,
Thank you for sharing this lovely review! We really appreciate your continued support over the years and from so many different corners of the world too. We’re so happy TouchNote helps you stay connected with loved ones, wherever you are, while making the process simple and stress-free.
Best,
TouchNote Team
Reply from TouchNote
Hi Kirsteen,
Thanks so much for your kind words and for choosing TouchNote! It's a pleasure to have you as part of TouchNote Community.
Best,
Team TouchNote
Fast and efficient
Have used TouchNote for many years sending postcards to Grand kids. It's fast, never lets you down and efficient. What's not to like
13 May 2026
Reply from TouchNote
Hi Pete,
Thank you for trusting TouchNote to help you stay connected with your grandkids over the years. It's a pleasure to have you onboard in this journey of spreading kindness to our loved ones.
Best,
Team TouchNote.
Have used TouchNote for more than 6…
Have used TouchNote for more than 6 years and have been very satisfied. There have been technical issued a few times, but they have always been solved fast and to my satisfaction. The around 100 cards I send annually are making a lot of family members and friends happy.
20 May 2026
Unprompted review
Reply from TouchNote
Hi Astrid,
Thank you for your continued support over the past 6 years! Sending around 100 cards a year is truly amazing. We’re so pleased to hear TouchNote has helped you bring happiness to so many family members and friends, and that any issues along the way were resolved quickly for you.
Best,
Team TouchNote
I have used TouchNote for years
I have used TouchNote for years. Their product is excellent and their customer service is fabulous.
22 May 2026
Unprompted review
Reply from TouchNote
Hi Bella,
Thank you so much for your continued support over the years! We’re delighted to hear you’ve enjoyed both our products and customer service, comments like yours truly mean a lot to us!
Best,
Team TouchNote
Items ordered on the sixth
Items ordered on the sixth. They said they’d be delivered by the ninth. It’s not the 19th nobody’s ever seen him so yeah it’s a scam buyer beware even though they’re cheap like five or six dollars for a card. It’s still a scam.
9 May 2026
Unprompted review
Reply from TouchNote
We’re truly sorry to hear about your experience and completely understand your frustration, especially as the cards were meant for Mother’s Day.
We can confirm that both orders have now been fully refunded, and we’ve also added some complimentary credits to your account as an extra apology from us.
We print and dispatch cards as quickly as possible. While delivery is outside of our direct control once orders leave us, we absolutely appreciate how frustrating this experience has been, which is why we’ve made sure you’ve been fully reimbursed. We’re very sorry again for the disappointment caused.
Team TouchNote
TouchNote is my "go to" platform for…
TouchNote is my "go to" platform for sending personalised birthday, anniversary or just "how are you" cards. I especially love the XL Postcard along with the wide range of boards, stickers and messaging options available. Easy to use and with the reminder element, I never forget an occasion!
10/10 for customer service; attentive and responsive!
Would recommend this platform - cards and gifts available - for any and every occasion.
Quality product. Quality card. Quality service.
15 May 2026
Unprompted review
Reply from TouchNote
Thank you so much for your lovely review!
We’re thrilled to hear that TouchNote has become your go-to platform for sending personalised cards and gifts, and that you’re enjoying the XL Postcards, reminders, and customisation options.
Your kind words about our customer service team truly mean a lot. Thank you again for your support and recommendation!
Kind Regards,
Team TouchNote.
Reply from TouchNote
Hi Barry, thank you so much for taking time to give such a lovely review! It's a pleasure to have you as a TouchNoter! XX. Team TouchNote.
Great service
Great service, very helpful, quick, efficient, and super nice!
16 May 2026
Unprompted review
Reply from TouchNote
Thank you so much for your lovely review! Your feedback truly means a lot to our team! Xx. Team TouchNote.
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