TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
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Review summary
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Reviews shaping this summary
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
I've had a great experience with TouchNote thus far. I've ordered postcards for family, and it's so convenient to customize them to reflect the place I'm visiting, with secure shipping to their addres... See more
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Fun cards
Query answered quickly and resolved.
Lovely service to surprise friends & family, would recommend.
25 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the kind review, and for recommending us. We're glad your query was sorted quickly - and even more so that TouchNote helps you surprise the people you care about with something lovely in the post.
That little moment of surprise is exactly what we hope to create, so it's wonderful to be part of it.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thank you for the kind words. It's lovely to hear you've found both the product and our team's help hitting the mark - looking after our customers well is something we care a lot about, so it's good to know it shows.
Best,
The TouchNote Team
Fantastic Customer Service
Customer service is off the charts fantastic, they resolved my issue with just an email or 2. I personally had a challenge checking out with my order but they resolved it quickly. I love the quality of the postcards, they're refrigerator worthy.
1 July 2026
Unprompted review
Reply from TouchNote
Hi Valerie,
Thank you for the wonderful review! We're really pleased our team could sort out that checkout hiccup so quickly for you - a couple of emails and done is exactly how it should be.
And "refrigerator worthy" might be our new favourite compliment - we're so glad the quality lives up to the photos you're sending. We'll pass your kind words on to the team.
Best,
The TouchNote Team
Nice cards, rubbish technical support
The cards are nice and get delivered fine. But the customer service, especially for technical issues, is hopeless. Endless cycles of repetition about how to fix without really any in depth analysis. I've been fobbed off a few times with no resolution.
29 June 2026
Unprompted review
Reply from TouchNote
Hi Christopher,
Thank you for being honest with us - and we're sorry. It's good to know the cards themselves are landing well, but the experience regarding the location/region issue on the website clearly fell short, and being left going in circles without a proper resolution isn't the standard we want to hold.
We can confirm this has since been escalated to our technical team to be looked into, and they're working to resolve this behind the scenes. We're sorry it took longer than it should have to reach that point, and we appreciate your patience while we work on it.
Best,
The TouchNote Team
Fast operation with quick delivery
Fast operation with quick delivery. Well presented cards and distinctive envelopes.
Would like to be able to add inside picture or handwriting option to offer colour so picture can accompany handwriting
26 June 2026
Unprompted review
Reply from TouchNote
Hi Brian,
Thank you for the kind review. It's great to hear the cards arrive quickly and make a good impression - the envelopes are a detail we're rather fond of, so it's nice to know they stand out.
That's a thoughtful suggestion too. Being able to add a picture inside, or bring colour to the handwriting so the two sit together, is a lovely idea and one we'll happily pass to our team. Thank you for taking the time to share it.
Best,
The TouchNote Team
Touchnote dealt my predicament with…
Touchnote dealt my predicament with utter professionalism. Good job done
30 June 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the kind words. We're really pleased our team could sort things out for you professionally and get it put right - we appreciate you taking the time to let us know.
Best,
The TouchNote Team
I get TouchNote DIY postcards made with…my own photos
I get TouchNote DIY postcards made with photos I take. I get them sent to me with no message so I can handwrite monthly notes with different pictures to my grandchildren who live some distance from me. (I black out my address, there's still plenty of space to put a new address.)
TouchNote is the only company I could find that will make a very small number of cards, rather than 20, 50 or more. I really appreciate that. Plus, the quality makes me look like an expert photographer. LOL
I've been using TouchNote for 2 years. Initially I couldn't get my head around the payment system. My questions were answered quickly and simply by friendly staff. I'm happy 😀
26 June 2026
Unprompted review
Reply from TouchNote
Hi Margaret,
Thank you for such a lovely, detailed review, and for two years of sending with us. Your monthly handwritten notes to your grandchildren sound like a real treasure - the kind of thing that means all the more for arriving in the post, in your own hand, from so far away.
We're so glad the small print runs suit how you like to send, and that the quality makes your photos shine. It's good to know too that our team could clear up those early payment questions simply and quickly. We're really happy to help!
Best,
The TouchNote Team
Used the many years!
Used the many years and great to have cards ready to send - especially good value when sending abroad. Very reliable and always developing new options
28 June 2026
Unprompted review
Reply from TouchNote
Hi Andrew,
Thank you for the kind review, and for many years of sending with us. It's great to hear TouchNote works out such good value for sending abroad, and that having cards ready to go makes staying in touch that bit easier.
We're really pleased you've found us reliable over the years too - we're always working on adding new designs and features, so it's lovely to know that's appreciated.
Best,
The TouchNote Team
Brilliant to keep in youvh
TouchNote is easy to use and the high quality photos on the postcards are greatly enjoyed by my housebound & mother. I send at least one card a week and it’s a great way of keeping in touch as the phone is a challenge for the hard of hearing.
28 June 2026
Unprompted review
Reply from TouchNote
Hi Jak,
Thank you for sharing this. When the phone isn't easy, a card that arrives each week becomes something really precious - a way of staying close to your mother that she can hold, look at and return to whenever she likes.
We're so glad the photo quality brings her such enjoyment, and that TouchNote helps you keep that connection going. It's exactly what we hope our cards can be.
Best,
The TouchNote Team
Good quality print, beautiful cards but…
These are the positive, the printing quality of the card is amazing, and the service is delivered quite quickly. I also receive help more or less rapidly when I email. There have been some incidents over the Christmas period, which were solved rapidly and to my satisfaction. But I didn’t not give 5 stars because there are a couple of annoying things,
one is that I cannot make the photo small to fit the whole image on the card so there is always a bit of the artwork missing or cropped out
The other thing which is annoying is the text in the card , “I hope you like the card”
Who writes that ?
Why not leave the card blank?
Or you have writing tools which we can use so why do I have to waste time clearing the text . Honestly!
27 June 2026
Unprompted review
Reply from TouchNote
Hi Barthola,
Thank you for such thoughtful feedback, and for the kind words about the print quality and quick delivery - it's also good to know our team could sort those Christmas-period hiccups to your satisfaction.
You raise two fair points. Not being able to resize a photo to fit the whole image without cropping is a real frustration, and the default message text is useful to some but clearly an annoyance when you'd rather start from blank - both are genuinely helpful for us to hear and we'll make sure the feedback is passed on to the appropriate teams. We appreciate you taking the time to spell it out, and if there's more you'd like to share, we're all ears.
Best,
The TouchNote Team
Love the concept of being able to send…
Love the concept of being able to send a postcard to friends and family. It is always well received and a great product.
25 June 2026
Unprompted review
Reply from TouchNote
Hi Sonia,
Thank you for the kind words. The idea that you can send a real postcard to friends and family, wherever they are, is exactly what we set out to make easy - so it's lovely to know it's landing well for you.
We're glad each one is so warmly received, and we appreciate you sending with us.
Best,
The TouchNote Team
I like to buy a bundle of cards and…
I like to buy a bundle of cards and send them to friends and family ‘just because’.
The cards are great quality and always well received.
19 June 2026
Unprompted review
Reply from TouchNote
Hi Jane,
Thank you for the kind review. There's something we really love about a card sent 'just because' - no occasion needed, just a way of letting people know you're thinking of them.
We're glad the quality lives up to it too, and that your friends and family are always pleased to receive them!
Best,
The TouchNote Team
It is so easy to create and lots of different layouts
It is so easy to create postcards, greetings cards and more. Lots of different layouts to choose from.Delivery of the cards to the recipients is very quick.
I have used Touch Note for a number of years and have never been disappointed.
16 June 2026
Unprompted review
Reply from TouchNote
Hi Beverly,
Thank you for the lovely review, and for several years of sticking with us. It's great to hear the range of layouts gives you plenty to play with, and that your cards reach everyone so quickly.
Knowing we've never let you down in all that time means a great deal - here's to many more cards to come.
Best,
The TouchNote Team
Dealt with my query extremely well
Dealt with my query extremely efficiently
23 June 2026
Unprompted review
Reply from TouchNote
Hi Richard,
Thank you for the kind feedback. It's great to hear your query was handled efficiently - we're glad we could help.
Best,
The TouchNote Team
I’m a regular user of Touchnote
I’ve been using TouchNote for several years now. I love how you can drop a personalised postcard (or birthday card) to someone so easily without leaving home. The recipients are always glad to receive them and I have seen lots of our cards displayed on the fridges of our friends. They make lovely ‘thank you’ to people too.
23 June 2026
Unprompted review
Reply from TouchNote
Hi Claire,
Thank you for the wonderful review, and for several years of sending with us. There's real joy in hearing that your cards end up displayed on friends' fridges - it's proof of how much a personalised card can mean to the person who receives it.
We love that TouchNote makes it so easy to send a birthday card or a heartfelt thank-you without ever leaving home, and we're so glad to be part of those moments.
Best,
The TouchNote Team
Failed at the first basic requirement
Failed at the first basic requirement. Postcards are landscape format. This app doesn’t allow it. Bonkers!
22 June 2026
Unprompted review
Reply from TouchNote
Hi Paul,
Thanks for taking the time to flag this - we can understand the frustration when something doesn't work as you'd expect. Landscape postcards are possible within the app: the card creator includes a rotate option so you can choose whatever orientation best suits the cards you're wanting to send. The Rotate option is one of the customisation settings within the card creator, though you may just need to swipe across to find it.
If you'd like a hand locating it or have any other feedback or issues, please do get in touch and we'll gladly help.
Best,
The TouchNote Team
A real product
High quality product. Good value against the price of buying postcards and stamps and much more convenient. Young relatives in particular love to get something in the post instead of a text
12 June 2026
Unprompted review
Reply from TouchNote
Hi Diana,
Thank you for the great review. It's wonderful to hear the quality and convenience are winning you over against the old stamps-and-postcards routine - and that your younger relatives light up at finding something just for them in the post rather than another text.
If there's ever anything that would make TouchNote even better for you, we'd love to hear it.
Best,
The TouchNote Team
I love it
I love it. Been using it for years and tell everyone about it. I only send postcards
20 June 2026
Unprompted review
Reply from TouchNote
Hi Michael,
Thank you for the love, and for spreading the word over the years - there's no better compliment than helping introduce others to the joy that sending cards than bring.
Best,
The TouchNote Team
I have been a member for over 4 years
I have been a member for over 4 years. Fantastic product. Brilliant support. Would highly recommend .
20 June 2026
Unprompted review
Reply from TouchNote
Hi Marie,
Thank you for four years of sending with us - it means a great deal. It's wonderful to hear the product has kept you coming back, and that our support team has been there for you along the way.
Thank you too for recommending us to others - it's one of the nicest compliments we could receive.
Best,
The TouchNote Team
TOUCHNOTE is the most wonderful way to…
TOUCHNOTE is the most wonderful way to send post cards or greeting cards, I have been using them for years now…and would never change. It is so good for me at Christmas time , I used to live in many places overseas, and now I live my life in Denmark . So I can send my cards overseas, at a lesser cost for card plus postage, than ‘normal’ postage. Thank you for always being there. Susan.
If I have a problem I just get in touch with TOUCHNOTE , and the problem is sorted straight away.
20 June 2026
Unprompted review
Reply from TouchNote
Hi Susan,
Thank you for such a heartfelt review, and for staying with us over so many years. We love that TouchNote helps you send cards from Denmark to loved ones around the world - especially at Christmas - and that it makes staying in touch across borders that bit easier and kinder on the wallet.
It's lovely to know that whenever something's needed sorting, we've been able to help quickly. Thank you for being with us - here's to many more cards.
Best,
The TouchNote Team
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