Honestly this is by far the pest app for topping up in-game currency. They offer legit and cheap offers and they deliver in less than 5 minutes. I highly recommend them for game topups, honestly wa... See more
Company replied
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See what reviewers are saying
Today's experience was unfortunate and unlucky..first my order failed and switched into refund but not into my balance like usual bcuz it happens once every other week.. Did something change in the re... See more
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Service is safe and they work hard to do it as fast they can ! Hopefully in near future we could have a self topup service to do it ourselves to speed up the process. it would allow us to not rely o... See more
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I was nervous at first. The chat bot/human chat were unresponsive however when I asked what was going on. Also reading all the sus reviews doesn't help. But after about 15 minutes I received a message... See more
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Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
Breach of guidelines
It was easy and straightforward to…
It was easy and straightforward to purchase coins and they instantly reflect on my profile
1 July 2026
Reply from TOPUPlive
Hi there! Thank you so much for your kind words! 😊 We're thrilled to hear that the purchase process was easy and straightforward, and that the coins reflected instantly on your account. That's exactly the smooth experience we aim to deliver every time. If you ever need anything, we're always here to help!
Reply from TOPUPlive
Dear raa,
Thank you so much for the amazing 5-star review! Hearing that TOPUPlive is the "best ever" game top-up app for you absolutely makes our day.
We are committed to maintaining this level of speed, security, and convenience for all your future gaming needs. Your trust is our greatest motivation. Have a wonderful time gaming, and we look forward to serving you again soon!
Best regards,
Customer Service Manager
TOPUPlive Team
Great service
Great service. The ability to get premium currencies for cheaper is wonderful
1 July 2026
Unprompted review
Reply from TOPUPlive
Dear Mori,
Thank you for your wonderful feedback! I am thrilled to hear that you are enjoying our great service and making the most of our competitive pricing for premium game currencies.
Providing a budget-friendly, safe, and lightning-fast top-up experience is exactly what we strive for every day. If you ever need anything else for your gaming adventures, we are always here to help. Happy gaming!
Best regards,
Customer Service Manager
TOPUPlive Team
Took my money
Took my money. Didn't give me my crystals. Money was then added as balance to my account. After speaking to customer service, they said there are restrictions in my IP region and I should change my IP. Seriously? Firstly, you don't just "change" your IP willy nilly. Secondly, you should have a message somewhere stating there are restrictions in place. Better yet, check the IP before taking the money in the first place and say, "sorry, you can't make this purchase". Now I have to wait up to 7 days to get my money.
Nah, to me that is not kosher. "Here, buy this from us"....take my money.. ."oh, sorry. We can't sell this to you but we'll keep your money". Hmmm sounds borderline illegal to me.
1 July 2026
Unprompted review
Reply from TOPUPlive
Dear mario stoto,
Thank you for sharing your feedback. I am the Customer Service Manager at TOPUPlive, and I sincerely apologize for the frustrating experience you had with your recent purchase.
To ensure transaction security and comply with global publishing regulations, our system has strict IP and regional risk assessment protocols. We understand it is incredibly frustrating to have a payment processed only to find regional restrictions prevent the delivery of your crystals.
We completely agree with your feedback regarding transparency—we are currently working to optimize our system to detect IP restrictions before checkout to prevent this from happening to other players.
Please rest assured that we have no intention of keeping your funds. Your money was temporarily credited to your account balance as an automatic safety measure when the direct top-up failed. We have already initiated the refund process back to your original payment method. Depending on your bank, this typically takes 1–7 business days.
If you have any further questions or if your refund takes longer than expected, please contact me directly at service@topuplive.com with your reference number auto6a44ba4617b3b. We will monitor this until your funds are safely back with you.
Best regards,
Customer Service Manager
TOPUPlive Team
A very Nice and Big shop
31 December 2025
Unprompted review
Reply from TOPUPlive
Dear MAHDI DEROGAR,
Thank you so much for your wonderful review! We are absolutely thrilled to hear that you find TOPUPlive to be a "nice and big shop."
As a team, we constantly strive to expand our game selections and provide the fastest, most secure top-up services for gamers worldwide. Your recognition means the world to us and motivates us to keep improving!
If you ever need any assistance or have suggestions for new games you'd like to see, please feel free to reach out to us. Happy gaming, and we look forward to serving you again soon!
Best regards,
Customer Service Manager
TOPUPlive Team
I purchased 60 crystgin it was…
I purchased 60 crystgin it was successful
When I try to purchase 2k+ crystgin it didn't send to my account and took my money
28 June 2026
Unprompted review
Reply from TOPUPlive
Hi there,
Sorry to hear about the trouble with the larger Crystgin order — I looked into it and here's what happened:
The 60 Crystgin went through fine, but the 2,000+ Crystgin order failed because the Player ID (UID) entered was incorrect. Our system couldn't match it to a valid in-game account, so the order was automatically cancelled.
The good news: your funds have already been refunded to your TOPUPlive account balance — nothing was lost. You can check your balance and place the order again with the correct UID.
A quick tip: double-check the UID before confirming — even one wrong digit will cause a delivery failure. If you're unsure what your correct UID is, feel free to reach out to our CS team and we'll help you verify it.
Sorry for the confusion, and thanks for your patience. We'll make sure the next one lands in seconds.
— CS Manager, TOPUPlive
Very bad customer service
Very bad customer service. And very bad first impression. First of all topped up the wrong item. Did not inform me that the i item i want cannot be purchased 4 times at once like other sites and just decided to get the other item instead which i already have. A simple sorry and i small discount code can’t be counted as taking responsibility since its their fault from the beginning. Now they want me to top up again to make it right. LOL
27 June 2026
Unprompted review
Reply from TOPUPlive
Dear Meimei,
We are deeply sorry for the frustrating experience and the poor impression our service has left on you. This is definitely not the standard of service we strive to provide.
We completely understand your frustration regarding the item error and how our previous resolution felt dismissive. We take full responsibility for the lack of proactive communication regarding the purchase limits.
We want to make this right for you properly. Please contact our senior support team directly through our website live chat or reply to your original ticket with your order ID (1606636). We will review your case immediately to provide a more satisfactory solution without requiring you to spend more.
Thank you for your valuable feedback, which helps us improve our staff training.
Warm regards,
TOPUPlive Support Management
Reply from TOPUPlive
Dear khalid,
Wow, thank you so much for your awesome review! 🌟 We are thrilled to hear that you think we are the best top-up platform.
Your support means the world to us, and we promise to keep up the good work to provide you with the fastest and best service possible. Happy gaming!
Best regards,
TOPUPlive Team
Reply from TOPUPlive
Dear Mictelis,
Thank you for being a loyal customer and for choosing us three times! 🛍️
We are incredibly glad that you are satisfied with our pricing and service. Delivering great value safely and quickly is always our top priority. We look forward to serving you for many more times to come!
Best regards,
TOPUPlive Team
Very usefull
26 June 2026
Unprompted review
Reply from TOPUPlive
Dear Yaman,
Thank you so much for your 5-star rating! We are glad to know that our platform is useful and convenient for your gaming needs.
If you ever need any assistance in the future, our 24/7 team is always here to help. Have a great day!
Best regards,
TOPUPlive Team
Reply from TOPUPlive
Thank you for your positive feedback!
We’re glad you found the service good and safe, and that the verification system helped you feel more secure. We’ll keep improving to make the experience even better.
Bad it was really trash customer…
Bad it was really trash customer service trash,refund was trash they don't care about customers if it were up to me I would've gave it a solid half star
24 June 2026
Unprompted review
Reply from TOPUPlive
I’m sorry you had such a bad experience — that’s not the level of service we want to provide.
We take refunds and customer support seriously, and we’d like to investigate what happened and make it right. Please share your order number (or the email/username used for the purchase) and a brief note of what went wrong with the refund, and we’ll review your case and follow up as soon as possible.
Thank you for the honest feedback — we do care about our customers, and we’ll use this to improve.
One of the best top up webs
Alredy buyed 3 months of composite safe box for arena breakout,cheap,fast and also easy ui to understand.
21 June 2026
Unprompted review
Reply from TOPUPlive
Hi there! Thanks so much for choosing TOPUPlive and supporting us for 3 months. We’re really happy to hear it’s cheap, fast, and that the UI is easy to understand. If you ever need any help with Arena Breakout top-ups, just message us anytime!
worst customer respect I've ever seen
20 June 2026
Unprompted review
Reply from TOPUPlive
Hi—really sorry you had this experience. That’s not the level of respect or service we want any customer to feel.
If you can share your order number (or the email/phone used for the order) via in-app support chat, I’ll have our team review the conversation and resolve it as quickly as possible. We’ll also use your feedback to improve how our support team communicates so this doesn’t happen again.
Fast service
Fast service, very safe alternate top up method, periodically discount
5 June 2026
Unprompted review
Reply from TOPUPlive
Hi there—thanks a lot! We’re happy you like our fast service and safe alternative top-up method, and we’ll keep bringing regular discounts so you can top up with better value. See you again on TOPUPlive!
Reply from TOPUPlive
Thank you so much for the kind words! 😊 We're thrilled to hear our customer service team took good care of you. See you next top-up!
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you for the awesome review! 😊 We're so glad to hear that your transactions are always fast and that you trust TOPUPlive — that means the world to us!
Looking forward to serving you again soon! 🎮
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Hi there! 👋
It looks like your message might have been cut off. If you recently placed an order for 10,000 gold and didn't receive it, or if you have any issue with a top-up, please reach out to us at service@topuplive.com or via live chat with your order details — we'll get it sorted for you right away.
We're here to help! 🎮
Best regards, TOPUPlive Support Team
Reply from TOPUPlive
Thank you for the kind review! 😊 We're thrilled to hear that you find TOPUPlive easy to use and affordable. See you next top-up!
Best regards, TOPUPlive Support Team
good discount good service
14 June 2026
Unprompted review
Reply from TOPUPlive
Thank you for the kind review! 😊 We're glad you enjoyed both our discounts and our service. See you next top-up!
Best regards, TOPUPlive Support Team
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